Epsom and Ewell · Compare
Spring Street Surgery vs Fountain Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Spring Street Surgery and Fountain Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Spring Street SurgeryKT17 1TG | Fountain PracticeKT17 1TG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 77.7likely range 67.4 to 84.4107 survey answers | 74.7likely range 67.9 to 80.3103 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 79.6%likely range 65.1% to 89.1%, 107 answers | 75.6%likely range 66.1% to 83.2%, 103 answers |
| Access (mean of the two below) | 73.0%likely range 67.8% to 76.7% | 72.6%likely range 67.0% to 77.3% |
| Appointments within two weeks of booking | 86.8%likely range 77.7% to 92.5%, 1,240 appointments | 82.5%likely range 75.0% to 88.1%, 1,970 appointments |
| Calls answered by the practice | 59.1%likely range 54.1% to 63.9%, 8,045 calls | 62.6%likely range 54.4% to 70.1%, 3,001 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 56.9%likely range 41.7% to 70.9%, 105 answers | 49.8%likely range 39.7% to 60.0%, 98 answers |
| Reception and admin team | 81.6%likely range 67.0% to 90.6%, 104 answers | 82.3%likely range 73.4% to 88.7%, 103 answers |
| Having a preferred professional | 32.7%likely range 20.4% to 48.0%, 106 answers | 31.5%likely range 23.0% to 41.5%, 102 answers |
| Seeing your preferred professional | 56.4%likely range 31.4% to 78.5%, 36 answers | 44.5%likely range 28.5% to 61.7%, 35 answers |
| Knowing the next step | 85.8%likely range 71.8% to 93.5%, 103 answers | 82.1%likely range 73.0% to 88.6%, 99 answers |
| Contacting the practice | 72.4%likely range 57.3% to 83.7%, 106 answers | 62.1%likely range 52.0% to 71.3%, 102 answers |
| Wait for an appointment | 68.4%likely range 52.5% to 80.9%, 98 answers | 62.0%likely range 51.3% to 71.7%, 91 answers |
| Being listened to | 90.1%likely range 77.0% to 96.1%, 102 answers | 87.8%likely range 79.5% to 93.1%, 99 answers |
| Care and concern | 88.3%likely range 74.9% to 95.0%, 104 answers | 78.5%likely range 69.0% to 85.7%, 99 answers |
| Confidence and trust | 96.4%likely range 85.6% to 99.2%, 105 answers | 91.5%likely range 84.0% to 95.7%, 100 answers |
| Involvement in decisions | 93.1%likely range 80.9% to 97.7%, 103 answers | 90.4%likely range 82.2% to 95.0%, 92 answers |
| Needs met | 93.8%likely range 81.9% to 98.1%, 104 answers | 82.6%likely range 73.5% to 89.1%, 97 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.5%likely range 87.6% to 95.6%, 174 patients | 92.0%likely range 81.2% to 96.8%, 50 patients |
| Children at 18 months | 91.2%likely range 86.1% to 94.5%, 181 patients | 88.5%likely range 77.0% to 94.6%, 52 patients |
| Children at 5 years | 86.1%likely range 80.7% to 90.2%, 202 patients | 83.0%likely range 70.8% to 90.8%, 53 patients |
| Women aged 25 to 49 | 71.4%likely range 69.7% to 73.1%, 2,789 patients | 68.2%likely range 65.6% to 70.6%, 1,310 patients |
| Women aged 50 to 64 | 75.7%likely range 73.2% to 78.1%, 1,182 patients | 73.0%likely range 69.9% to 75.9%, 844 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,859August 2026 | 8,274August 2026 |
| Primary care network | Epsom PCN | Epsom PCN |
| Phone | 020 83941362 | 020 83942367 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 91.7% good or very good373 answers, June 2026 |
| Appointments (one month) | 7,119 in August 2026Same day 49.1%; face to face 42.0% | 3,480 in August 2026Same day 31.7%; face to face 46.4% |
| Antibiotic items per STAR-PU (one year) | 0.70England 0.74, April 2025 to March 2026 | 0.83England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.7 qualified permanent5.9 including trainees and locums3,987 patients per permanent GP | 4.2 qualified permanent4.2 including trainees and locums1,953 patients per permanent GP |
| CQC rating (a separate source) | Good | – |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.