Bolton · Compare
Spring House Surgery vs Heaton Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Spring House Surgery and Heaton Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Spring House SurgeryBL1 6AF | Heaton Medical CentreBL1 5PU |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.4likely range 73.8 to 85.296 survey answers | 78.7likely range 69.2 to 85.1114 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 81.5%likely range 72.3% to 88.1%, 96 answers | 79.1%likely range 65.7% to 88.2%, 114 answers |
| Access (mean of the two below) | 77.7%likely range 72.9% to 81.6% | 77.5%likely range 73.1% to 81.2% |
| Appointments within two weeks of booking | 86.2%likely range 80.1% to 90.7%, 2,470 appointments | 76.6%likely range 70.2% to 82.0%, 2,979 appointments |
| Calls answered by the practice | 69.1%likely range 61.6% to 75.6%, 3,454 calls | 78.3%likely range 72.3% to 83.3%, 4,463 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 63.7%likely range 53.4% to 72.9%, 94 answers | 57.5%likely range 43.2% to 70.7%, 108 answers |
| Reception and admin team | 90.0%likely range 82.1% to 94.6%, 95 answers | 82.4%likely range 69.3% to 90.7%, 112 answers |
| Having a preferred professional | 33.5%likely range 24.7% to 43.6%, 96 answers | 15.1%likely range 7.6% to 27.7%, 113 answers |
| Seeing your preferred professional | 45.2%likely range 28.5% to 63.1%, 31 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 89.2%likely range 81.0% to 94.1%, 92 answers | 89.9%likely range 78.1% to 95.7%, 112 answers |
| Contacting the practice | 79.1%likely range 69.9% to 86.1%, 98 answers | 75.8%likely range 62.2% to 85.7%, 114 answers |
| Wait for an appointment | 80.0%likely range 70.3% to 87.1%, 90 answers | 76.1%likely range 61.7% to 86.3%, 104 answers |
| Being listened to | 90.1%likely range 82.3% to 94.6%, 97 answers | 86.8%likely range 74.5% to 93.7%, 113 answers |
| Care and concern | 91.9%likely range 84.6% to 95.9%, 97 answers | 86.0%likely range 73.5% to 93.2%, 113 answers |
| Confidence and trust | 97.1%likely range 91.3% to 99.1%, 95 answers | 91.0%likely range 79.6% to 96.3%, 113 answers |
| Involvement in decisions | 90.4%likely range 82.4% to 95.0%, 90 answers | 93.8%likely range 83.2% to 97.9%, 112 answers |
| Needs met | 94.5%likely range 87.6% to 97.7%, 92 answers | 90.8%likely range 79.4% to 96.2%, 113 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 91.1%likely range 79.3% to 96.5%, 45 patients | 78.7%likely range 69.4% to 85.8%, 94 patients |
| Children at 18 months | 81.4%likely range 67.4% to 90.3%, 43 patients | 83.0%likely range 74.1% to 89.2%, 94 patients |
| Children at 5 years | 76.6%likely range 64.9% to 85.3%, 64 patients | 90.6%likely range 84.2% to 94.5%, 127 patients |
| Women aged 25 to 49 | 65.9%likely range 62.7% to 68.9%, 903 patients | 73.2%likely range 71.0% to 75.3%, 1,639 patients |
| Women aged 50 to 64 | 69.0%likely range 65.2% to 72.7%, 588 patients | 78.5%likely range 75.9% to 80.8%, 1,068 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,475August 2026 | 10,612August 2026 |
| Primary care network | Chorley Roads Network PCN | Chorley Roads Network PCN |
| Phone | 01204 848411 | 01204 843677 |
| Friends and Family Test (its own feedback) | 92.0% good or very good50 answers, June 2026 | 92.0% good or very good50 answers, June 2026 |
| Appointments (one month) | 2,774 in August 2026Same day 42.8%; face to face 57.3% | 4,301 in August 2026Same day 38.3%; face to face 65.0% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 0.64England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.8 qualified permanent8.0 including trainees and locums1,722 patients per permanent GP | 5.4 qualified permanent11.2 including trainees and locums1,975 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.