East Hertfordshire · Compare
South Street Surgery vs Helix Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
South Street Surgery and Helix Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | South Street SurgeryCM23 3AP | Helix Medical CentreCM23 5JH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.2likely range 67.5 to 87.3118 survey answers | 77.4likely range 72.0 to 81.6110 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 82.3%likely range 64.2% to 92.4%, 118 answers | 79.4%likely range 71.9% to 85.3%, 110 answers |
| Access (mean of the two below) | 75.2%likely range 72.1% to 77.9% | 72.4%likely range 68.2% to 76.2% |
| Appointments within two weeks of booking | 79.6%likely range 75.6% to 83.1%, 6,654 appointments | 74.4%likely range 68.0% to 79.9%, 3,158 appointments |
| Calls answered by the practice | 70.6%likely range 65.9% to 74.9%, 8,275 calls | 70.4%likely range 64.8% to 75.4%, 5,825 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 48.6%likely range 30.4% to 67.2%, 108 answers | 63.4%likely range 54.8% to 71.2%, 103 answers |
| Reception and admin team | 84.7%likely range 66.2% to 94.0%, 111 answers | 87.6%likely range 81.0% to 92.2%, 107 answers |
| Having a preferred professional | 19.1%likely range 8.5% to 37.5%, 117 answers | 29.7%likely range 22.7% to 37.7%, 110 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 31.2%likely range 19.1% to 46.5%, 34 answers |
| Knowing the next step | 87.0%likely range 68.8% to 95.3%, 109 answers | 88.5%likely range 81.8% to 93.0%, 100 answers |
| Contacting the practice | 70.0%likely range 50.7% to 84.1%, 113 answers | 74.2%likely range 66.2% to 80.8%, 106 answers |
| Wait for an appointment | 66.2%likely range 45.9% to 81.9%, 102 answers | 71.7%likely range 63.2% to 78.9%, 98 answers |
| Being listened to | 89.1%likely range 71.9% to 96.3%, 115 answers | 85.0%likely range 78.0% to 90.1%, 106 answers |
| Care and concern | 86.0%likely range 68.1% to 94.7%, 114 answers | 80.9%likely range 73.3% to 86.8%, 103 answers |
| Confidence and trust | 89.3%likely range 72.0% to 96.4%, 114 answers | 90.8%likely range 84.6% to 94.7%, 104 answers |
| Involvement in decisions | 89.4%likely range 71.4% to 96.6%, 107 answers | 89.6%likely range 83.0% to 93.8%, 100 answers |
| Needs met | 88.4%likely range 70.9% to 96.0%, 114 answers | 87.1%likely range 80.2% to 91.8%, 103 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.0%likely range 88.6% to 95.8%, 201 patients | 92.2%likely range 86.6% to 95.6%, 141 patients |
| Children at 18 months | 86.3%likely range 80.9% to 90.3%, 204 patients | 85.5%likely range 79.1% to 90.2%, 152 patients |
| Children at 5 years | 87.3%likely range 82.2% to 91.0%, 220 patients | 92.3%likely range 87.0% to 95.5%, 155 patients |
| Women aged 25 to 49 | 69.9%likely range 68.5% to 71.3%, 4,308 patients | 69.0%likely range 67.1% to 70.9%, 2,255 patients |
| Women aged 50 to 64 | 81.1%likely range 79.3% to 82.8%, 1,994 patients | 81.4%likely range 78.4% to 84.0%, 741 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 23,039August 2026 | 10,796August 2026 |
| Primary care network | Stort Valley & Villages PCN | Stort Valley & Villages PCN |
| Phone | 01279 465700 | 01279 594450 |
| Friends and Family Test (its own feedback) | 94.6% good or very good223 answers, June 2026 | 2 answers in June 2026; shares not published below 5 |
| Appointments (one month) | 7,356 in August 2026Same day 45.8%; face to face 60.6% | 4,169 in August 2026Same day 38.7%; face to face 82.6% |
| Antibiotic items per STAR-PU (one year) | 0.68England 0.74, April 2025 to March 2026 | 0.73England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.1 qualified permanent15.2 including trainees and locums2,832 patients per permanent GP | 2.0 qualified permanent4.8 including trainees and locums5,398 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.