Croydon · Compare
South Norwood Hill Medical Centre vs Auckland Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
South Norwood Hill Medical Centre’s Practice Grade is clearly higher than Auckland Surgery’s: its likely range lies wholly above.
Side by side
| Measure | South Norwood Hill Medical CentreSE25 6BY | Auckland SurgerySE19 2DF |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 86.9likely range 83.0 to 89.6120 survey answersClearly higher | 77.4likely range 69.4 to 82.890 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 88.9%likely range 83.8% to 92.5%, 120 answers | 82.1%likely range 70.9% to 89.6%, 90 answers |
| Access (mean of the two below) | 81.9%likely range 77.0% to 85.6%Clearly higher | 66.2%likely range 60.7% to 71.1% |
| Appointments within two weeks of booking | 98.0%likely range 92.3% to 99.5%, 1,276 appointmentsClearly higher | 86.8%likely range 79.1% to 92.0%, 1,622 appointments |
| Calls answered by the practice | 65.7%likely range 57.7% to 72.9%, 3,040 callsClearly higher | 45.5%likely range 37.6% to 53.7%, 3,024 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 71.3%likely range 64.6% to 77.2%, 115 answers | 62.7%likely range 50.2% to 73.7%, 87 answers |
| Reception and admin team | 89.9%likely range 85.0% to 93.3%, 120 answers | 88.1%likely range 77.8% to 94.0%, 89 answers |
| Having a preferred professional | 42.9%likely range 36.3% to 49.8%, 119 answers | 28.0%likely range 18.5% to 40.0%, 90 answers |
| Seeing your preferred professional | 69.1%likely range 59.0% to 77.7%, 54 answers | 25.4%likely range 12.1% to 45.8%, 34 answers |
| Knowing the next step | 81.8%likely range 75.9% to 86.6%, 117 answers | 82.3%likely range 70.8% to 89.9%, 86 answers |
| Contacting the practice | 81.4%likely range 75.5% to 86.2%, 119 answers | 70.8%likely range 58.6% to 80.6%, 88 answers |
| Wait for an appointment | 66.3%likely range 59.2% to 72.7%, 110 answers | 64.6%likely range 51.7% to 75.6%, 82 answers |
| Being listened to | 89.5%likely range 84.5% to 93.0%, 118 answers | 86.3%likely range 75.4% to 92.8%, 85 answers |
| Care and concern | 90.1%likely range 85.2% to 93.5%, 117 answers | 83.7%likely range 72.2% to 91.0%, 83 answers |
| Confidence and trust | 97.1%likely range 93.7% to 98.7%, 115 answers | 90.0%likely range 79.8% to 95.4%, 84 answers |
| Involvement in decisions | 98.9%likely range 96.1% to 99.7%, 112 answers | 91.2%likely range 80.9% to 96.2%, 80 answers |
| Needs met | 99.2%likely range 96.6% to 99.8%, 111 answers | 88.2%likely range 77.8% to 94.1%, 86 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.1%likely range 85.8% to 97.7%, 68 patients | 96.7%likely range 90.7% to 98.9%, 90 patients |
| Children at 18 months | 88.9%likely range 77.8% to 94.8%, 54 patients | 80.0%likely range 70.0% to 87.3%, 80 patients |
| Children at 5 years | 82.2%likely range 68.7% to 90.7%, 45 patients | 86.7%likely range 77.8% to 92.4%, 83 patients |
| Women aged 25 to 49 | 61.2%likely range 58.5% to 63.8%, 1,282 patients | 77.9%likely range 75.9% to 79.8%, 1,713 patients |
| Women aged 50 to 64 | 79.5%likely range 76.0% to 82.6%, 572 patients | 78.7%likely range 75.5% to 81.6%, 676 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,505August 2026 | 7,354August 2026 |
| Primary care network | One Thornton Heath PCN | One Thornton Heath PCN |
| Phone | 020 87710742 | 020 86535146 |
| Friends and Family Test (its own feedback) | 94.4% good or very good378 answers, June 2026 | 92.9% good or very good70 answers, June 2026 |
| Appointments (one month) | 2,423 in August 2026Same day 46.5%; face to face 60.8% | 4,752 in August 2026Same day 63.0%; face to face 47.3% |
| Antibiotic items per STAR-PU (one year) | 0.71England 0.74, April 2025 to March 2026 | 0.61England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.2 qualified permanent2.2 including trainees and locums2,957 patients per permanent GP | 4.0 qualified permanent4.0 including trainees and locums1,863 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.