Havering · Compare
South Hornchurch Medical Practice vs Harlow Road Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
South Hornchurch Medical Practice and Harlow Road Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | South Hornchurch Medical PracticeRM13 7XJ | Harlow Road SurgeryRM13 7UP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.1likely range 74.1 to 84.695 survey answers | 87.6likely range 84.5 to 89.7113 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 81.7%likely range 73.6% to 87.8%, 95 answers | 85.4%likely range 82.0% to 88.2%, 113 answers |
| Access (mean of the two below) | 76.1%likely range 69.9% to 81.1% | 92.5%likely range 86.2% to 95.6%Clearly higher |
| Appointments within two weeks of booking | 70.2%likely range 60.0% to 78.7%, 1,357 appointments | 97.5%likely range 90.2% to 99.4%, 974 appointmentsClearly higher |
| Calls answered by the practice | 81.8%likely range 74.9% to 87.2%, 3,155 calls | 87.3%likely range 77.1% to 93.3%, 1,371 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 73.9%likely range 64.8% to 81.3%, 90 answers | 87.1%likely range 83.7% to 89.8%, 107 answers |
| Reception and admin team | 87.4%likely range 79.9% to 92.4%, 92 answers | 93.5%likely range 91.0% to 95.3%, 112 answers |
| Having a preferred professional | 38.0%likely range 29.6% to 47.2%, 94 answers | 22.2%likely range 18.7% to 26.1%, 110 answers |
| Seeing your preferred professional | 44.5%likely range 31.3% to 58.6%, 41 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 84.3%likely range 76.4% to 89.9%, 92 answers | 92.0%likely range 89.2% to 94.1%, 109 answers |
| Contacting the practice | 79.3%likely range 70.9% to 85.8%, 93 answers | 85.8%likely range 82.4% to 88.6%, 111 answers |
| Wait for an appointment | 54.1%likely range 44.4% to 63.4%, 86 answers | 80.1%likely range 76.1% to 83.6%, 100 answers |
| Being listened to | 84.9%likely range 76.9% to 90.4%, 91 answers | 88.3%likely range 85.1% to 90.9%, 107 answers |
| Care and concern | 85.3%likely range 77.3% to 90.8%, 90 answers | 86.5%likely range 83.1% to 89.3%, 106 answers |
| Confidence and trust | 85.3%likely range 77.5% to 90.7%, 93 answers | 92.4%likely range 89.7% to 94.5%, 106 answers |
| Involvement in decisions | 88.7%likely range 81.3% to 93.5%, 88 answers | 91.7%likely range 88.8% to 93.9%, 103 answers |
| Needs met | 89.1%likely range 81.8% to 93.7%, 91 answers | 93.7%likely range 91.1% to 95.5%, 107 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.9%likely range 76.9% to 91.7%, 85 patients | 81.0%likely range 66.7% to 90.0%, 42 patients |
| Children at 18 months | 81.3%likely range 71.3% to 88.3%, 80 patients | 87.7%likely range 76.8% to 93.9%, 57 patients |
| Children at 5 years | 82.5%likely range 72.7% to 89.3%, 80 patients | 83.8%likely range 73.3% to 90.7%, 68 patients |
| Women aged 25 to 49 | 68.2%likely range 65.5% to 70.8%, 1,193 patients | 76.3%likely range 73.1% to 79.3%, 735 patients |
| Women aged 50 to 64 | 77.9%likely range 74.0% to 81.4%, 480 patients | 82.8%likely range 77.9% to 86.8%, 279 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,724August 2026 | 3,895August 2026 |
| Primary care network | Havering South PCN | Havering South PCN |
| Phone | 01708 553120 | 01708 552072 |
| Friends and Family Test (its own feedback) | 100.0% good or very good9 answers, June 2026 | 92.8% good or very good69 answers, June 2026 |
| Appointments (one month) | 1,887 in August 2026Same day 24.9%; face to face 72.3% | 1,287 in August 2026Same day 33.5%; face to face 50.6% |
| Antibiotic items per STAR-PU (one year) | 0.59England 0.74, April 2025 to March 2026 | 0.52England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 0.9 qualified permanent0.9 including trainees and locums | 1.3 qualified permanent1.3 including trainees and locums2,921 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.