Tonbridge and Malling · Compare
Snodland Medical Practice vs Phoenix Medical Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Snodland Medical Practice and Phoenix Medical Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Snodland Medical PracticeME6 5SN | Phoenix Medical PracticeME1 3SX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 64.1likely range 55.5 to 71.6109 survey answers | 60.5likely range 54.8 to 65.991 survey answers |
| Label (against the England average) | No label | No label |
| Patients who describe the practice as good | 65.1%likely range 53.0% to 75.6%, 109 answers | 57.8%likely range 50.2% to 65.0%, 91 answers |
| Access (mean of the two below) | 61.7%likely range 56.6% to 66.4% | 66.8%likely range 59.5% to 72.6% |
| Appointments within two weeks of booking | 62.0%likely range 54.2% to 69.2%, 2,384 appointments | 82.0%likely range 70.4% to 89.7%, 907 appointmentsClearly higher |
| Calls answered by the practice | 61.2%likely range 54.7% to 67.3%, 4,730 calls | 51.4%likely range 42.7% to 60.1%, 2,569 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 59.2%likely range 46.6% to 70.7%, 101 answers | 45.5%likely range 37.9% to 53.4%, 84 answers |
| Reception and admin team | 77.8%likely range 66.2% to 86.3%, 107 answers | 71.9%likely range 64.5% to 78.2%, 88 answers |
| Having a preferred professional | 47.7%likely range 36.1% to 59.6%, 110 answers | 18.8%likely range 13.6% to 25.3%, 92 answers |
| Seeing your preferred professional | 65.4%likely range 48.6% to 79.1%, 58 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 73.6%likely range 61.3% to 83.0%, 102 answers | 80.6%likely range 73.8% to 86.0%, 86 answers |
| Contacting the practice | 68.2%likely range 56.0% to 78.3%, 107 answers | 58.8%likely range 51.3% to 66.0%, 91 answers |
| Wait for an appointment | 53.3%likely range 40.8% to 65.4%, 100 answers | 58.7%likely range 50.6% to 66.4%, 79 answers |
| Being listened to | 82.3%likely range 71.2% to 89.8%, 107 answers | 80.1%likely range 73.3% to 85.5%, 87 answers |
| Care and concern | 78.7%likely range 67.2% to 87.0%, 106 answers | 73.2%likely range 65.9% to 79.5%, 87 answers |
| Confidence and trust | 85.8%likely range 75.1% to 92.4%, 104 answers | 80.3%likely range 73.5% to 85.6%, 88 answers |
| Involvement in decisions | 84.0%likely range 72.9% to 91.1%, 103 answers | 81.2%likely range 74.2% to 86.6%, 82 answers |
| Needs met | 85.4%likely range 74.8% to 92.0%, 109 answers | 78.1%likely range 71.0% to 83.8%, 86 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.5%likely range 81.1% to 91.9%, 144 patients | 94.8%likely range 88.4% to 97.8%, 96 patients |
| Children at 18 months | 82.0%likely range 74.5% to 87.7%, 128 patients | 86.3%likely range 78.3% to 91.6%, 102 patients |
| Children at 5 years | 87.4%likely range 81.0% to 91.9%, 143 patients | 92.8%likely range 85.8% to 96.5%, 97 patients |
| Women aged 25 to 49 | 68.0%likely range 66.0% to 70.0%, 2,018 patients | 73.0%likely range 70.4% to 75.5%, 1,170 patients |
| Women aged 50 to 64 | 69.3%likely range 66.4% to 72.1%, 1,006 patients | 71.7%likely range 67.8% to 75.4%, 534 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,981August 2026 | 6,286August 2026 |
| Primary care network | Malling PCN | Malling PCN |
| Phone | 01634 240296 | 01634 867982 |
| Friends and Family Test (its own feedback) | 93.9% good or very good99 answers, June 2026 | 86.6% good or very good97 answers, June 2026 |
| Appointments (one month) | 4,515 in August 2026Same day 22.1%; face to face 86.9% | 1,647 in August 2026Same day 33.8%; face to face 87.5% |
| Antibiotic items per STAR-PU (one year) | 0.77England 0.74, April 2025 to March 2026 | 0.61England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.3 qualified permanent11.8 including trainees and locums1,888 patients per permanent GP | 3.3 qualified permanent4.3 including trainees and locums1,916 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.