Test Valley · Compare
Shepherds Spring Medical Centre vs St Mary's Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
St Mary's Surgery’s Practice Grade is clearly higher than Shepherds Spring Medical Centre’s: its likely range lies wholly above.
Side by side
| Measure | Shepherds Spring Medical CentreSP10 5DE | St Mary's SurgerySP10 1DP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 68.4likely range 58.5 to 76.785 survey answers | 82.5likely range 77.7 to 85.3113 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 66.2%likely range 52.1% to 78.0%, 85 answers | 93.8%likely range 87.5% to 97.0%, 113 answersClearly higher |
| Access (mean of the two below) | 73.4%likely range 69.3% to 76.9%Clearly higher | 55.9%likely range 49.8% to 61.6% |
| Appointments within two weeks of booking | 81.6%likely range 76.5% to 85.7%, 4,130 appointmentsClearly higher | 65.4%likely range 59.3% to 71.1%, 3,774 appointments |
| Calls answered by the practice | 65.0%likely range 58.7% to 70.9%, 4,811 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 58.8%likely range 44.2% to 72.0%, 79 answers | 88.8%likely range 81.1% to 93.6%, 106 answers |
| Reception and admin team | 83.1%likely range 69.7% to 91.3%, 81 answers | 96.3%likely range 90.8% to 98.6%, 113 answers |
| Having a preferred professional | 33.2%likely range 21.6% to 47.4%, 85 answers | 35.8%likely range 27.3% to 45.3%, 112 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 70.8%likely range 53.9% to 83.5%, 37 answers |
| Knowing the next step | 81.8%likely range 68.2% to 90.4%, 80 answers | 91.6%likely range 84.7% to 95.6%, 111 answers |
| Contacting the practice | 64.1%likely range 49.7% to 76.3%, 82 answers | 92.0%likely range 85.3% to 95.8%, 113 answers |
| Wait for an appointment | 61.6%likely range 45.9% to 75.2%, 69 answers | 71.1%likely range 61.3% to 79.2%, 101 answers |
| Being listened to | 84.5%likely range 71.1% to 92.4%, 78 answers | 93.9%likely range 87.5% to 97.1%, 111 answers |
| Care and concern | 84.3%likely range 71.0% to 92.2%, 79 answers | 91.6%likely range 84.7% to 95.6%, 110 answers |
| Confidence and trust | 90.8%likely range 78.6% to 96.4%, 77 answers | 95.4%likely range 89.5% to 98.1%, 111 answers |
| Involvement in decisions | 86.1%likely range 72.8% to 93.4%, 77 answers | 95.1%likely range 89.0% to 97.9%, 109 answers |
| Needs met | 87.8%likely range 75.0% to 94.6%, 78 answers | 94.9%likely range 88.9% to 97.8%, 111 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.8%likely range 87.5% to 95.9%, 152 patients | 92.9%likely range 85.3% to 96.7%, 84 patients |
| Children at 18 months | 94.4%likely range 89.4% to 97.2%, 144 patients | 92.6%likely range 86.6% to 96.1%, 122 patients |
| Children at 5 years | 89.8%likely range 84.5% to 93.5%, 177 patients | 89.2%likely range 82.3% to 93.6%, 120 patients |
| Women aged 25 to 49 | 70.1%likely range 68.3% to 71.9%, 2,575 patients | 67.7%likely range 65.7% to 69.7%, 2,067 patients |
| Women aged 50 to 64 | 72.4%likely range 69.5% to 75.1%, 999 patients | 72.4%likely range 69.8% to 74.8%, 1,232 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 13,107August 2026 | 12,552August 2026 |
| Primary care network | Andover PCN | Andover PCN |
| Phone | 01264 310777 | 01264 361424 |
| Friends and Family Test (its own feedback) | 92.6% good or very good122 answers, June 2026 | 93.8% good or very good384 answers, June 2026 |
| Appointments (one month) | 4,761 in August 2026Same day 47.2%; face to face 44.3% | 3,881 in August 2026Same day 37.6%; face to face 92.0% |
| Antibiotic items per STAR-PU (one year) | 0.99England 0.74, April 2025 to March 2026 | 0.65England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.9 qualified permanent8.0 including trainees and locums1,902 patients per permanent GP | 9.7 qualified permanent11.4 including trainees and locums1,300 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.