Bournemouth, Christchurch and Poole · Compare
Shelley Manor Holdenhurst Medical Centre vs Littledown Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Shelley Manor Holdenhurst Medical Centre and Littledown Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
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Side by side
| Measure | Shelley Manor Holdenhurst Medical CentreBH5 1LX | Littledown SurgeryBH7 7BU |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 71.6likely range 46.4 to 86.294 survey answers | 87.7likely range 83.5 to 90.5101 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 70.8%likely range 34.9% to 91.7%, 94 answers | 91.3%likely range 85.7% to 94.8%, 101 answers |
| Access (mean of the two below) | 73.2%likely range 70.2% to 75.7% | 79.1%likely range 73.8% to 83.4% |
| Appointments within two weeks of booking | 87.8%likely range 83.4% to 91.1%, 4,325 appointments | 81.4%likely range 73.7% to 87.3%, 1,919 appointments |
| Calls answered by the practice | 58.5%likely range 54.5% to 62.4%, 12,646 calls | 76.7%likely range 69.2% to 82.8%, 3,031 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 47.7%likely range 17.2% to 80.1%, 82 answers | 66.4%likely range 58.6% to 73.5%, 100 answers |
| Reception and admin team | 84.1%likely range 45.3% to 97.1%, 88 answers | 93.7%likely range 88.6% to 96.6%, 98 answers |
| Having a preferred professional | 32.1%likely range 9.8% to 67.5%, 94 answers | 34.0%likely range 27.0% to 41.8%, 102 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 34.1%likely range 22.2% to 48.3%, 33 answers |
| Knowing the next step | 84.8%likely range 45.7% to 97.4%, 87 answers | 97.3%likely range 93.2% to 99.0%, 93 answers |
| Contacting the practice | 72.8%likely range 35.7% to 92.8%, 89 answers | 72.1%likely range 64.6% to 78.6%, 101 answers |
| Wait for an appointment | 66.7%likely range 28.6% to 90.9%, 76 answers | 77.4%likely range 69.7% to 83.6%, 91 answers |
| Being listened to | 89.9%likely range 50.1% to 98.7%, 85 answers | 95.5%likely range 90.9% to 97.8%, 100 answers |
| Care and concern | 87.4%likely range 47.7% to 98.1%, 85 answers | 95.6%likely range 91.1% to 97.9%, 100 answers |
| Confidence and trust | 94.0%likely range 53.6% to 99.5%, 82 answers | 97.3%likely range 93.3% to 98.9%, 101 answers |
| Involvement in decisions | 92.7%likely range 51.7% to 99.3%, 80 answers | 97.9%likely range 93.9% to 99.3%, 91 answers |
| Needs met | 76.6%likely range 38.0% to 94.6%, 85 answers | 93.6%likely range 88.5% to 96.5%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.3%likely range 83.5% to 91.8%, 231 patients | 98.0%likely range 89.3% to 99.6%, 49 patients |
| Children at 18 months | 87.1%likely range 81.9% to 91.0%, 209 patients | 93.3%likely range 82.1% to 97.7%, 45 patients |
| Children at 5 years | 82.7%likely range 77.2% to 87.1%, 225 patients | 86.1%likely range 76.8% to 92.0%, 79 patients |
| Women aged 25 to 49 | 61.9%likely range 60.6% to 63.2%, 5,102 patients | 76.2%likely range 73.5% to 78.7%, 1,025 patients |
| Women aged 50 to 64 | 71.3%likely range 69.2% to 73.3%, 1,838 patients | 84.0%likely range 80.7% to 86.8%, 543 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 25,926August 2026 | 6,164August 2026 |
| Primary care network | Bournemouth East Collaborative PCN | Bournemouth East Collaborative PCN |
| Phone | 01202 309421 | 01202 309500 |
| Friends and Family Test (its own feedback) | 93.8% good or very good776 answers, June 2026 | 100.0% good or very good91 answers, June 2026 |
| Appointments (one month) | 7,734 in August 2026Same day 40.0%; face to face 86.2% | 3,227 in August 2026Same day 35.1%; face to face 54.9% |
| Antibiotic items per STAR-PU (one year) | 0.80England 0.74, April 2025 to March 2026 | 0.90England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 11.2 qualified permanent15.3 including trainees and locums2,315 patients per permanent GP | 1.9 qualified permanent1.9 including trainees and locums3,183 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.