Hillingdon · Compare
Shakespeare Health Centre vs Heathrow Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Shakespeare Health Centre and Heathrow Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Shakespeare Health CentreUB3 1NY | Heathrow Medical CentreUB3 5AB |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 73.4likely range 66.5 to 79.281 survey answers | 76.8likely range 70.8 to 81.7102 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 69.1%likely range 59.5% to 77.3%, 81 answers | 75.7%likely range 67.3% to 82.5%, 102 answers |
| Access (mean of the two below) | 83.2%likely range 78.9% to 86.7% | 79.3%likely range 75.0% to 83.3% |
| Appointments within two weeks of booking | 94.2%likely range 90.7% to 96.5%, 3,910 appointments | 99.7%likely range 98.0% to 100.0%, 4,018 appointmentsClearly higher |
| Calls answered by the practice | 72.0%likely range 64.2% to 78.7%, 3,020 calls | 58.7%likely range 50.3% to 66.7%, 2,820 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 58.3%likely range 48.4% to 67.6%, 79 answers | 61.3%likely range 52.1% to 69.7%, 97 answers |
| Reception and admin team | 78.8%likely range 69.7% to 85.8%, 79 answers | 87.6%likely range 80.3% to 92.4%, 98 answers |
| Having a preferred professional | 35.0%likely range 26.2% to 45.0%, 78 answers | 24.2%likely range 17.4% to 32.6%, 102 answers |
| Seeing your preferred professional | 36.1%likely range 22.6% to 52.4%, 31 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 89.8%likely range 81.9% to 94.5%, 75 answers | 66.7%likely range 57.7% to 74.6%, 98 answers |
| Contacting the practice | 65.3%likely range 55.5% to 73.9%, 81 answers | 72.5%likely range 63.9% to 79.7%, 101 answers |
| Wait for an appointment | 73.4%likely range 63.5% to 81.4%, 74 answers | 79.7%likely range 70.8% to 86.4%, 85 answers |
| Being listened to | 81.7%likely range 72.9% to 88.2%, 79 answers | 81.8%likely range 73.6% to 87.8%, 95 answers |
| Care and concern | 74.4%likely range 65.0% to 82.1%, 79 answers | 81.9%likely range 73.6% to 88.0%, 92 answers |
| Confidence and trust | 93.8%likely range 86.9% to 97.1%, 76 answers | 95.8%likely range 90.1% to 98.3%, 90 answers |
| Involvement in decisions | 90.6%likely range 83.0% to 95.0%, 77 answers | 84.6%likely range 76.6% to 90.3%, 91 answers |
| Needs met | 88.2%likely range 80.1% to 93.3%, 76 answers | 81.5%likely range 73.2% to 87.7%, 92 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.7%likely range 77.8% to 92.4%, 83 patients | 93.5%likely range 84.6% to 97.5%, 62 patients |
| Children at 18 months | 81.7%likely range 72.0% to 88.6%, 82 patients | 89.1%likely range 78.2% to 94.9%, 55 patients |
| Children at 5 years | 79.4%likely range 67.8% to 87.5%, 63 patients | 79.2%likely range 65.7% to 88.3%, 48 patients |
| Women aged 25 to 49 | 63.5%likely range 60.8% to 66.1%, 1,280 patients | 65.5%likely range 62.6% to 68.3%, 1,055 patients |
| Women aged 50 to 64 | 81.6%likely range 77.2% to 85.2%, 358 patients | 77.7%likely range 73.7% to 81.3%, 467 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,082August 2026 | 6,190August 2026 |
| Primary care network | Long Lane First Care Group PCN | Long Lane First Care Group PCN |
| Phone | 020 37943119 | 020 87541555 |
| Friends and Family Test (its own feedback) | 87.5% good or very good16 answers, June 2026 | 85.7% good or very good21 answers, June 2026 |
| Appointments (one month) | 5,008 in August 2026Same day 56.9%; face to face 30.8% | 6,894 in August 2026Same day 55.5%; face to face 19.9% |
| Antibiotic items per STAR-PU (one year) | 0.58England 0.74, April 2025 to March 2026 | 0.71England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.8 qualified permanent4.9 including trainees and locums1,584 patients per permanent GP | 2.9 qualified permanent2.9 including trainees and locums2,149 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.