Richmond upon Thames · Compare
Seymour House Surgery vs Kew Medical Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Seymour House Surgery and Kew Medical Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Seymour House SurgeryTW9 1UU | Kew Medical PracticeTW9 4BH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 85.5likely range 76.4 to 91.0109 survey answers | 72.6likely range 66.7 to 77.893 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 84.5%likely range 71.5% to 92.2%, 109 answers | 67.7%likely range 59.7% to 74.8%, 93 answers |
| Access (mean of the two below) | 87.7%likely range 84.5% to 90.2% | 84.0%likely range 77.6% to 88.4% |
| Appointments within two weeks of booking | 91.1%likely range 87.1% to 94.0%, 4,003 appointments | 88.0%likely range 79.7% to 93.2%, 1,380 appointments |
| Calls answered by the practice | 84.2%likely range 79.2% to 88.2%, 5,328 calls | 80.0%likely range 70.3% to 87.0%, 1,806 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 70.4%likely range 56.0% to 81.6%, 107 answers | 70.5%likely range 62.4% to 77.5%, 88 answers |
| Reception and admin team | 86.0%likely range 73.2% to 93.3%, 107 answers | 80.8%likely range 73.6% to 86.5%, 92 answers |
| Having a preferred professional | 58.7%likely range 44.4% to 71.7%, 108 answers | 24.4%likely range 18.2% to 32.0%, 94 answers |
| Seeing your preferred professional | 59.7%likely range 40.2% to 76.5%, 58 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 94.4%likely range 83.6% to 98.3%, 105 answers | 84.7%likely range 77.7% to 89.8%, 88 answers |
| Contacting the practice | 84.0%likely range 70.8% to 91.9%, 106 answers | 70.9%likely range 62.8% to 77.8%, 90 answers |
| Wait for an appointment | 85.9%likely range 72.7% to 93.3%, 102 answers | 50.0%likely range 41.3% to 58.8%, 79 answers |
| Being listened to | 91.4%likely range 79.7% to 96.6%, 106 answers | 84.4%likely range 77.3% to 89.6%, 87 answers |
| Care and concern | 89.7%likely range 77.5% to 95.6%, 105 answers | 80.1%likely range 72.6% to 85.9%, 88 answers |
| Confidence and trust | 98.8%likely range 90.0% to 99.9%, 103 answers | 85.0%likely range 78.0% to 90.1%, 86 answers |
| Involvement in decisions | 96.8%likely range 86.8% to 99.3%, 103 answers | 82.6%likely range 75.2% to 88.2%, 84 answers |
| Needs met | 96.2%likely range 86.1% to 99.0%, 105 answers | 84.1%likely range 76.9% to 89.3%, 86 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.5%likely range 80.7% to 95.6%, 63 patients | 90.7%likely range 80.1% to 96.0%, 54 patients |
| Children at 18 months | 88.2%likely range 78.5% to 93.9%, 68 patients | 75.0%likely range 61.8% to 84.8%, 52 patients |
| Children at 5 years | 83.0%likely range 73.8% to 89.4%, 88 patients | 96.5%likely range 88.1% to 99.0%, 57 patients |
| Women aged 25 to 49 | 65.4%likely range 63.2% to 67.5%, 1,893 patients | 59.7%likely range 57.0% to 62.3%, 1,344 patients |
| Women aged 50 to 64 | 78.3%likely range 75.9% to 80.5%, 1,256 patients | 69.3%likely range 65.0% to 73.3%, 472 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,888August 2026 | 5,547August 2026 |
| Primary care network | Richmond PCN | Richmond PCN |
| Phone | 020 89402802 | 020 84878292 |
| Friends and Family Test (its own feedback) | 87.5% good or very good48 answers, June 2026 | 92.6% good or very good94 answers, June 2026 |
| Appointments (one month) | 4,393 in August 2026Same day 49.9%; face to face 71.3% | 2,117 in August 2026Same day 38.4%; face to face 33.3% |
| Antibiotic items per STAR-PU (one year) | 0.76England 0.74, April 2025 to March 2026 | 0.36England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.5 qualified permanent8.6 including trainees and locums1,575 patients per permanent GP | 1.8 qualified permanent1.8 including trainees and locums3,152 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.