Tower Hamlets · Compare
Ruston Street Clinic vs St. Stephens Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Ruston Street Clinic and St. Stephens Health Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Ruston Street ClinicE3 2LR | St. Stephens Health CentreE3 5ED |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 70.5likely range 66.0 to 74.491 survey answers | 68.8likely range 53.9 to 80.686 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 64.5%likely range 58.8% to 69.7%, 91 answers | 64.2%likely range 43.0% to 81.0%, 86 answers |
| Access (mean of the two below) | 84.2%likely range 77.5% to 88.9% | 79.4%likely range 75.3% to 82.8% |
| Appointments within two weeks of booking | 92.0%likely range 84.8% to 95.9%, 1,473 appointments | 86.7%likely range 81.7% to 90.5%, 3,528 appointments |
| Calls answered by the practice | 76.3%likely range 65.0% to 84.8%, 1,436 calls | 72.0%likely range 65.5% to 77.7%, 4,278 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 62.1%likely range 56.2% to 67.6%, 86 answers | 37.6%likely range 19.3% to 60.2%, 74 answers |
| Reception and admin team | 82.7%likely range 77.8% to 86.7%, 87 answers | 82.1%likely range 60.0% to 93.3%, 78 answers |
| Having a preferred professional | 24.5%likely range 19.9% to 29.8%, 90 answers | 44.8%likely range 26.0% to 65.2%, 86 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 45.9%likely range 20.7% to 73.4%, 42 answers |
| Knowing the next step | 79.1%likely range 73.9% to 83.5%, 84 answers | 68.1%likely range 46.0% to 84.3%, 80 answers |
| Contacting the practice | 59.2%likely range 53.4% to 64.7%, 88 answers | 62.5%likely range 40.8% to 80.1%, 81 answers |
| Wait for an appointment | 44.2%likely range 38.0% to 50.6%, 74 answers | 64.2%likely range 41.4% to 82.0%, 74 answers |
| Being listened to | 74.3%likely range 68.8% to 79.1%, 85 answers | 82.4%likely range 61.1% to 93.4%, 82 answers |
| Care and concern | 82.0%likely range 77.0% to 86.1%, 86 answers | 83.1%likely range 61.6% to 93.7%, 81 answers |
| Confidence and trust | 88.5%likely range 84.3% to 91.7%, 87 answers | 89.0%likely range 68.3% to 96.8%, 80 answers |
| Involvement in decisions | 83.0%likely range 77.9% to 87.1%, 81 answers | 90.3%likely range 69.6% to 97.4%, 78 answers |
| Needs met | 83.7%likely range 78.9% to 87.6%, 85 answers | 88.7%likely range 68.2% to 96.7%, 81 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.1%likely range 75.0% to 94.8%, 42 patients | 84.8%likely range 77.8% to 90.0%, 132 patients |
| Children at 18 months | 89.6%likely range 77.8% to 95.5%, 48 patients | 72.9%likely range 64.6% to 79.8%, 129 patients |
| Children at 5 years | 85.7%likely range 72.2% to 93.3%, 42 patients | 69.2%likely range 61.3% to 76.1%, 146 patients |
| Women aged 25 to 49 | 67.3%likely range 64.3% to 70.1%, 1,003 patients | 66.0%likely range 64.2% to 67.8%, 2,741 patients |
| Women aged 50 to 64 | 81.6%likely range 75.9% to 86.2%, 217 patients | 79.9%likely range 77.3% to 82.4%, 942 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,816August 2026 | 12,840August 2026 |
| Primary care network | Tower Hamlets Network 5 PCN | Tower Hamlets Network 5 PCN |
| Phone | 020 89801652 | 020 89801760 |
| Friends and Family Test (its own feedback) | 80.0% good or very good10 answers, June 2026 | 86.3% good or very good168 answers, June 2026 |
| Appointments (one month) | 2,017 in August 2026Same day 47.3%; face to face 33.3% | 7,423 in August 2026Same day 57.2%; face to face 39.3% |
| Antibiotic items per STAR-PU (one year) | 0.48England 0.74, April 2025 to March 2026 | 0.76England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.9 qualified permanent1.9 including trainees and locums2,015 patients per permanent GP | 6.5 qualified permanent8.3 including trainees and locums1,959 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.