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Rustlings Road Medical Centre vs Greystones Medical Centre

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

Greystones Medical Centre’s Practice Grade is clearly higher than Rustlings Road Medical Centre’s: its likely range lies wholly above.

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Side by side

MeasureRustlings Road Medical CentreS11 7ABGreystones Medical CentreS11 7BJ
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade74.4likely range 70.1 to 78.3132 survey answers89.3likely range 86.0 to 91.596 survey answersClearly higher
Label (against the England average)Clearly above the England averageClearly above the England average
Patients who describe the practice as good87.3%likely range 84.0% to 89.9%, 132 answers93.5%likely range 89.7% to 95.9%, 96 answers
Access (mean of the two below)44.1%likely range 32.0% to 55.8%79.3%likely range 72.9% to 84.1%Clearly higher
Appointments within two weeks of booking53.6%likely range 41.5% to 65.3%, 968 appointments79.9%likely range 71.5% to 86.2%, 1,708 appointmentsClearly higher
Calls answered by the practiceNot in the grade: no phone data78.6%likely range 68.9% to 85.9%, 1,809 calls
More survey questions (not part of the grade)
Getting through on the phone87.2%likely range 83.9% to 90.0%, 126 answers95.4%likely range 91.6% to 97.5%, 81 answers
Reception and admin team86.8%likely range 83.5% to 89.6%, 130 answers97.3%likely range 94.4% to 98.8%, 90 answers
Having a preferred professional28.5%likely range 24.7% to 32.6%, 134 answers19.2%likely range 14.8% to 24.5%, 97 answers
Seeing your preferred professional77.0%likely range 69.8% to 83.0%, 43 answersNot shown: fewer than 30 answers
Knowing the next step93.7%likely range 91.2% to 95.6%, 129 answers99.0%likely range 96.7% to 99.7%, 90 answers
Contacting the practice86.6%likely range 83.3% to 89.4%, 132 answers96.3%likely range 93.1% to 98.1%, 91 answers
Wait for an appointment62.5%likely range 57.9% to 66.9%, 120 answers87.7%likely range 82.8% to 91.4%, 88 answers
Being listened to92.4%likely range 89.7% to 94.5%, 129 answers91.0%likely range 86.7% to 94.0%, 93 answers
Care and concern92.1%likely range 89.3% to 94.2%, 129 answers94.5%likely range 90.9% to 96.8%, 93 answers
Confidence and trust94.2%likely range 91.8% to 96.0%, 129 answers97.7%likely range 94.9% to 98.9%, 94 answers
Involvement in decisions97.8%likely range 96.0% to 98.8%, 124 answers97.0%likely range 94.0% to 98.5%, 91 answers
Needs met93.5%likely range 91.0% to 95.4%, 129 answers96.8%likely range 93.8% to 98.4%, 94 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months100.0%likely range 90.1% to 100.0%, 35 patients93.6%likely range 82.8% to 97.8%, 47 patients
Children at 18 months100.0%likely range 90.4% to 100.0%, 36 patients100.0%likely range 92.9% to 100.0%, 50 patients
Children at 5 years94.9%likely range 83.1% to 98.6%, 39 patients94.0%likely range 83.8% to 97.9%, 50 patients
Women aged 25 to 4980.0%likely range 77.0% to 82.7%, 754 patients78.2%likely range 75.3% to 80.8%, 847 patients
Women aged 50 to 6484.2%likely range 80.9% to 87.1%, 532 patients80.2%likely range 75.3% to 84.3%, 298 patients
Facts (NHS England, not part of the grade)
Registered patients4,533August 20264,299August 2026
Primary care networkPorter Valley PCNPorter Valley PCN
Phone0114 26845670114 2666528
Friends and Family Test (its own feedback)92.6% good or very good257 answers, June 202693.2% good or very good88 answers, June 2026
Appointments (one month)1,187 in August 2026Same day 32.3%; face to face 47.7%2,364 in August 2026Same day 55.6%; face to face 32.2%
Antibiotic items per STAR-PU (one year)0.38England 0.74, April 2025 to March 20260.49England 0.74, April 2025 to March 2026
GPs (full-time equivalent)2.0 qualified permanent2.0 including trainees and locums2,208 patients per permanent GP1.9 qualified permanent3.8 including trainees and locums2,255 patients per permanent GP
CQC rating (a separate source)GoodGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences