South Staffordshire · Compare
Russell House Surgery vs Bilbrook Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Russell House Surgery and Bilbrook Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Russell House SurgeryWV8 1PE | Bilbrook Medical CentreWV8 1DX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 85.1likely range 80.1 to 88.7113 survey answers | 88.0likely range 81.5 to 91.7113 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 83.7%likely range 77.1% to 88.6%, 113 answers | 89.9%likely range 80.7% to 95.0%, 113 answers |
| Access (mean of the two below) | 88.2%likely range 82.0% to 91.4% | 83.5%likely range 79.2% to 86.8% |
| Appointments within two weeks of booking | 94.3%likely range 84.0% to 98.1%, 751 appointments | 86.8%likely range 80.7% to 91.2%, 2,452 appointments |
| Calls answered by the practice | 82.0%likely range 75.1% to 87.2%, 3,214 calls | 80.0%likely range 74.1% to 84.9%, 4,334 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 67.5%likely range 59.3% to 74.7%, 101 answers | 76.9%likely range 65.6% to 85.3%, 110 answers |
| Reception and admin team | 90.3%likely range 84.5% to 94.1%, 106 answers | 92.3%likely range 83.6% to 96.6%, 112 answers |
| Having a preferred professional | 41.3%likely range 33.9% to 49.2%, 112 answers | 48.4%likely range 37.0% to 60.0%, 112 answers |
| Seeing your preferred professional | 54.4%likely range 41.1% to 67.0%, 40 answers | 45.7%likely range 30.1% to 62.2%, 55 answers |
| Knowing the next step | 86.9%likely range 80.6% to 91.4%, 107 answers | 94.7%likely range 86.5% to 98.0%, 109 answers |
| Contacting the practice | 81.8%likely range 75.0% to 87.1%, 111 answers | 86.9%likely range 76.9% to 93.0%, 110 answers |
| Wait for an appointment | 79.2%likely range 71.9% to 85.0%, 104 answers | 81.8%likely range 70.5% to 89.4%, 102 answers |
| Being listened to | 99.4%likely range 96.5% to 99.9%, 110 answers | 93.3%likely range 84.6% to 97.3%, 106 answers |
| Care and concern | 98.6%likely range 95.1% to 99.6%, 110 answers | 89.1%likely range 79.3% to 94.5%, 108 answers |
| Confidence and trust | 99.2%likely range 96.1% to 99.8%, 108 answers | 91.7%likely range 82.7% to 96.3%, 109 answers |
| Involvement in decisions | 98.1%likely range 94.3% to 99.4%, 103 answers | 98.2%likely range 91.5% to 99.6%, 107 answers |
| Needs met | 96.6%likely range 92.4% to 98.5%, 109 answers | 94.8%likely range 86.8% to 98.1%, 110 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.0%likely range 83.8% to 97.9%, 50 patients | 85.4%likely range 76.6% to 91.3%, 89 patients |
| Children at 18 months | 91.1%likely range 79.3% to 96.5%, 45 patients | 86.7%likely range 78.1% to 92.2%, 90 patients |
| Children at 5 years | 94.4%likely range 84.9% to 98.1%, 54 patients | 87.1%likely range 78.8% to 92.5%, 93 patients |
| Women aged 25 to 49 | 79.6%likely range 76.7% to 82.3%, 791 patients | 73.4%likely range 71.1% to 75.6%, 1,483 patients |
| Women aged 50 to 64 | 79.0%likely range 75.6% to 82.0%, 609 patients | 73.4%likely range 70.4% to 76.2%, 881 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,324August 2026 | 9,210August 2026 |
| Primary care network | Seisdon PCN | Seisdon PCN |
| Phone | 01902 842488 | 01902 847313 |
| Friends and Family Test (its own feedback) | 1 answers in June 2026; shares not published below 5 | 97.2% good or very good321 answers, June 2026 |
| Appointments (one month) | 3,223 in August 2026Same day 42.3%; face to face 82.7% | 3,283 in August 2026Same day 41.2%; face to face 70.8% |
| Antibiotic items per STAR-PU (one year) | 0.83England 0.74, April 2025 to March 2026 | 0.84England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.2 qualified permanent4.9 including trainees and locums1,960 patients per permanent GP | 3.5 qualified permanent6.5 including trainees and locums2,647 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.