Greenwich · Compare
Royal Arsenal Medical Centre vs Conway PMS
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Conway PMS’s Practice Grade is clearly higher than Royal Arsenal Medical Centre’s: its likely range lies wholly above.
Side by side
| Measure | Royal Arsenal Medical CentreSE18 6TE | Conway PMSSE18 1AH |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 62.2likely range 55.1 to 69.0124 survey answers | 78.5likely range 73.9 to 82.3101 survey answersClearly higher |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 54.1%likely range 44.2% to 63.6%, 124 answers | 74.3%likely range 68.2% to 79.6%, 101 answersClearly higher |
| Access (mean of the two below) | 81.0%likely range 76.2% to 84.7% | 88.2%likely range 82.5% to 89.8% |
| Appointments within two weeks of booking | 97.8%likely range 92.5% to 99.4%, 1,461 appointments | 97.7%likely range 92.0% to 99.3%, 1,366 appointments |
| Calls answered by the practice | 64.1%likely range 56.1% to 71.3%, 3,109 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 30.5%likely range 22.0% to 40.5%, 117 answers | 60.6%likely range 53.8% to 67.0%, 94 answers |
| Reception and admin team | 57.8%likely range 47.5% to 67.4%, 116 answers | 91.1%likely range 86.5% to 94.2%, 97 answers |
| Having a preferred professional | 29.4%likely range 21.3% to 39.0%, 124 answers | 31.0%likely range 25.3% to 37.3%, 101 answers |
| Seeing your preferred professional | 39.8%likely range 24.9% to 57.0%, 42 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 70.7%likely range 60.7% to 79.0%, 116 answers | 81.3%likely range 75.5% to 86.1%, 93 answers |
| Contacting the practice | 46.0%likely range 36.4% to 56.0%, 121 answers | 73.6%likely range 67.4% to 79.0%, 98 answers |
| Wait for an appointment | 53.5%likely range 42.5% to 64.1%, 99 answers | 62.5%likely range 55.3% to 69.1%, 84 answers |
| Being listened to | 67.3%likely range 57.1% to 76.0%, 115 answers | 83.9%likely range 78.2% to 88.3%, 92 answers |
| Care and concern | 67.6%likely range 57.4% to 76.4%, 114 answers | 83.9%likely range 78.2% to 88.3%, 92 answers |
| Confidence and trust | 81.3%likely range 72.0% to 88.1%, 113 answers | 93.8%likely range 89.7% to 96.4%, 92 answers |
| Involvement in decisions | 74.3%likely range 64.0% to 82.4%, 107 answers | 89.9%likely range 84.8% to 93.4%, 87 answers |
| Needs met | 73.6%likely range 63.5% to 81.6%, 112 answers | 90.6%likely range 85.9% to 93.9%, 93 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.8%likely range 86.9% to 96.2%, 125 patients | 97.9%likely range 88.9% to 99.6%, 47 patients |
| Children at 18 months | 86.2%likely range 78.5% to 91.5%, 109 patients | 96.1%likely range 86.8% to 98.9%, 51 patients |
| Children at 5 years | 85.4%likely range 77.0% to 91.1%, 96 patients | 79.5%likely range 65.5% to 88.8%, 44 patients |
| Women aged 25 to 49 | 59.5%likely range 57.8% to 61.2%, 3,171 patients | 59.0%likely range 55.9% to 62.0%, 1,024 patients |
| Women aged 50 to 64 | 76.1%likely range 72.9% to 79.0%, 761 patients | 72.1%likely range 67.0% to 76.7%, 326 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,502August 2026 | 4,920August 2026 |
| Primary care network | Riverview Health PCN | Riverview Health PCN |
| Phone | 020 88540356 | 020 88542042 |
| Friends and Family Test (its own feedback) | 86.0% good or very good186 answers, June 2026 | 82.6% good or very good23 answers, June 2026 |
| Appointments (one month) | 1,909 in August 2026Same day 28.9%; face to face 69.1% | 1,922 in August 2026Same day 64.5%; face to face 69.0% |
| Antibiotic items per STAR-PU (one year) | 0.44England 0.74, April 2025 to March 2026 | 0.53England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.3 qualified permanent4.4 including trainees and locums3,490 patients per permanent GP | 0.8 qualified permanent2.7 including trainees and locums |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.