Plymouth · Compare
Roborough Surgery vs Knowle House Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Roborough Surgery and Knowle House Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Roborough SurgeryPL6 6PH | Knowle House SurgeryPL5 3JB |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 77.8likely range 70.9 to 83.2125 survey answers | 81.7likely range 73.4 to 87.5118 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 75.7%likely range 66.0% to 83.3%, 125 answers | 79.8%likely range 68.0% to 88.1%, 118 answers |
| Access (mean of the two below) | 82.5%likely range 79.1% to 85.3% | 86.0%likely range 84.0% to 87.4% |
| Appointments within two weeks of booking | 91.9%likely range 88.7% to 94.3%, 5,598 appointments | 95.5%likely range 93.5% to 96.9%, 8,694 appointments |
| Calls answered by the practice | 73.0%likely range 67.1% to 78.1%, 5,216 calls | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 49.7%likely range 39.3% to 60.1%, 117 answers | 45.2%likely range 32.6% to 58.3%, 107 answers |
| Reception and admin team | 81.0%likely range 71.5% to 87.8%, 120 answers | 91.4%likely range 81.1% to 96.3%, 110 answers |
| Having a preferred professional | 41.1%likely range 31.4% to 51.5%, 122 answers | 19.1%likely range 11.1% to 30.9%, 117 answers |
| Seeing your preferred professional | 49.8%likely range 32.2% to 67.4%, 39 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 87.1%likely range 78.2% to 92.7%, 115 answers | 89.2%likely range 78.8% to 94.9%, 117 answers |
| Contacting the practice | 67.2%likely range 56.9% to 76.1%, 122 answers | 77.2%likely range 65.1% to 86.1%, 117 answers |
| Wait for an appointment | 61.9%likely range 50.4% to 72.2%, 101 answers | 75.4%likely range 61.8% to 85.3%, 98 answers |
| Being listened to | 89.8%likely range 81.6% to 94.6%, 118 answers | 88.8%likely range 77.9% to 94.6%, 112 answers |
| Care and concern | 89.4%likely range 81.0% to 94.3%, 117 answers | 85.8%likely range 74.3% to 92.6%, 110 answers |
| Confidence and trust | 93.1%likely range 85.7% to 96.8%, 117 answers | 92.3%likely range 82.3% to 96.8%, 112 answers |
| Involvement in decisions | 91.7%likely range 83.8% to 96.0%, 114 answers | 93.0%likely range 83.1% to 97.3%, 108 answers |
| Needs met | 89.5%likely range 81.2% to 94.4%, 118 answers | 92.0%likely range 82.0% to 96.7%, 112 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 92.4%likely range 84.4% to 96.5%, 79 patients | 93.1%likely range 87.7% to 96.2%, 144 patients |
| Children at 18 months | 90.7%likely range 83.3% to 95.0%, 97 patients | 94.7%likely range 89.0% to 97.6%, 114 patients |
| Children at 5 years | 95.1%likely range 89.0% to 97.9%, 102 patients | 94.2%likely range 89.0% to 97.0%, 138 patients |
| Women aged 25 to 49 | 75.8%likely range 73.7% to 77.8%, 1,664 patients | 71.6%likely range 69.7% to 73.4%, 2,271 patients |
| Women aged 50 to 64 | 83.3%likely range 80.7% to 85.6%, 887 patients | 75.4%likely range 73.0% to 77.7%, 1,273 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,861August 2026 | 13,918August 2026 |
| Primary care network | Drake Medical Alliance PCN | Drake Medical Alliance PCN |
| Phone | 01752 701659 | 01752 705090 |
| Friends and Family Test (its own feedback) | 92.2% good or very good357 answers, June 2026 | 80.0% good or very good195 answers, June 2026 |
| Appointments (one month) | 6,614 in August 2026Same day 66.8%; face to face 38.7% | 11,708 in August 2026Same day 66.8%; face to face 27.7% |
| Antibiotic items per STAR-PU (one year) | 0.87England 0.74, April 2025 to March 2026 | 0.64England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.6 qualified permanent8.5 including trainees and locums1,642 patients per permanent GP | 7.6 qualified permanent9.3 including trainees and locums1,825 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.