Leeds · Compare
Robin Lane Health and Wellbeing Centre vs Dr S M Chen & Partner
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Robin Lane Health and Wellbeing Centre and Dr S M Chen & Partner cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Robin Lane Health and Wellbeing CentreLS28 7DE | Dr S M Chen & PartnerLS28 9AW |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 74.7likely range 63.2 to 83.5102 survey answers | 77.2likely range 73.9 to 80.1118 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 69.6%likely range 53.2% to 82.1%, 102 answers | 71.8%likely range 67.7% to 75.6%, 118 answers |
| Access (mean of the two below) | 86.6%likely range 82.9% to 89.3% | 89.7%likely range 84.3% to 93.1% |
| Appointments within two weeks of booking | 95.5%likely range 90.8% to 97.9%, 2,224 appointments | 99.1%likely range 93.0% to 99.9%, 1,029 appointments |
| Calls answered by the practice | 77.6%likely range 71.9% to 82.4%, 5,093 calls | 80.1%likely range 71.3% to 86.8%, 2,090 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 37.4%likely range 23.0% to 54.4%, 94 answers | 51.1%likely range 46.6% to 55.6%, 114 answers |
| Reception and admin team | 84.2%likely range 68.6% to 92.8%, 98 answers | 71.8%likely range 67.6% to 75.7%, 114 answers |
| Having a preferred professional | 19.3%likely range 9.6% to 35.0%, 102 answers | 32.3%likely range 28.3% to 36.6%, 119 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 20.6%likely range 15.3% to 27.1%, 45 answers |
| Knowing the next step | 82.8%likely range 66.6% to 92.0%, 94 answers | 76.2%likely range 72.2% to 79.9%, 113 answers |
| Contacting the practice | 61.0%likely range 44.6% to 75.3%, 101 answers | 66.2%likely range 61.8% to 70.3%, 116 answers |
| Wait for an appointment | 75.1%likely range 58.0% to 86.8%, 92 answers | 59.1%likely range 54.2% to 63.8%, 98 answers |
| Being listened to | 90.5%likely range 76.4% to 96.5%, 100 answers | 89.6%likely range 86.4% to 92.0%, 112 answers |
| Care and concern | 86.8%likely range 71.9% to 94.4%, 100 answers | 79.5%likely range 75.6% to 83.0%, 112 answers |
| Confidence and trust | 96.0%likely range 83.7% to 99.1%, 100 answers | 89.7%likely range 86.5% to 92.1%, 111 answers |
| Involvement in decisions | 90.1%likely range 75.7% to 96.4%, 97 answers | 87.7%likely range 84.3% to 90.5%, 105 answers |
| Needs met | 95.4%likely range 82.8% to 98.9%, 99 answers | 86.1%likely range 82.6% to 89.0%, 111 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.4%likely range 88.8% to 97.2%, 124 patients | 92.2%likely range 81.5% to 96.9%, 51 patients |
| Children at 18 months | 93.7%likely range 88.0% to 96.7%, 126 patients | 96.9%likely range 89.5% to 99.2%, 65 patients |
| Children at 5 years | 90.9%likely range 85.3% to 94.5%, 154 patients | 85.2%likely range 73.4% to 92.3%, 54 patients |
| Women aged 25 to 49 | 80.7%likely range 79.1% to 82.2%, 2,434 patients | 74.3%likely range 71.2% to 77.2%, 822 patients |
| Women aged 50 to 64 | 82.4%likely range 80.1% to 84.4%, 1,190 patients | 76.3%likely range 71.8% to 80.2%, 396 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 13,319August 2026 | 4,850August 2026 |
| Primary care network | West Leeds PCN | West Leeds PCN |
| Phone | 0113 2576787 | 0113 2574730 |
| Friends and Family Test (its own feedback) | 73.6% good or very good110 answers, June 2026 | 87.5% good or very good24 answers, June 2026 |
| Appointments (one month) | 4,757 in August 2026Same day 40.5%; face to face 85.7% | 2,051 in August 2026Same day 29.8%; face to face 90.3% |
| Antibiotic items per STAR-PU (one year) | 0.75England 0.74, April 2025 to March 2026 | 0.76England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.3 qualified permanent7.8 including trainees and locums2,504 patients per permanent GP | 2.0 qualified permanent2.0 including trainees and locums2,362 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.