Sunderland · Compare
Riverview Surgery vs The New City Medical Group
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Riverview Surgery and The New City Medical Group cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Riverview SurgerySR1 2HJ | The New City Medical GroupSR1 2QB |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.8likely range 71.6 to 85.191 survey answers | 82.6likely range 76.3 to 87.3105 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 83.1%likely range 71.7% to 90.5%, 91 answers | 80.6%likely range 72.1% to 87.0%, 105 answers |
| Access (mean of the two below) | 71.8%likely range 66.7% to 76.2% | 87.2%likely range 79.7% to 91.0%Clearly higher |
| Appointments within two weeks of booking | 75.1%likely range 66.6% to 82.0%, 1,818 appointments | 90.3%likely range 76.4% to 96.4%, 546 appointments |
| Calls answered by the practice | 68.5%likely range 62.6% to 73.9%, 5,374 calls | 84.1%likely range 78.5% to 88.4%, 4,329 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 88.1%likely range 76.7% to 94.3%, 81 answers | 81.5%likely range 72.8% to 87.9%, 99 answers |
| Reception and admin team | 98.2%likely range 90.7% to 99.7%, 87 answers | 92.4%likely range 85.7% to 96.1%, 105 answers |
| Having a preferred professional | 19.8%likely range 11.6% to 31.7%, 90 answers | 29.6%likely range 21.7% to 38.9%, 104 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 43.4%likely range 28.6% to 59.5%, 37 answers |
| Knowing the next step | 82.7%likely range 71.1% to 90.4%, 88 answers | 85.1%likely range 77.0% to 90.7%, 102 answers |
| Contacting the practice | 85.3%likely range 74.1% to 92.2%, 89 answers | 90.4%likely range 83.1% to 94.7%, 101 answers |
| Wait for an appointment | 77.6%likely range 64.2% to 86.9%, 76 answers | 78.3%likely range 69.2% to 85.2%, 98 answers |
| Being listened to | 93.5%likely range 84.0% to 97.6%, 86 answers | 93.3%likely range 86.6% to 96.7%, 100 answers |
| Care and concern | 94.7%likely range 85.6% to 98.1%, 87 answers | 87.6%likely range 79.8% to 92.7%, 101 answers |
| Confidence and trust | 95.4%likely range 86.6% to 98.5%, 87 answers | 93.9%likely range 87.4% to 97.2%, 99 answers |
| Involvement in decisions | 90.4%likely range 79.7% to 95.8%, 82 answers | 98.3%likely range 93.3% to 99.6%, 95 answers |
| Needs met | 95.2%likely range 86.0% to 98.5%, 83 answers | 91.4%likely range 84.2% to 95.5%, 99 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.1%likely range 78.2% to 94.9%, 55 patients | 100.0%likely range 86.7% to 100.0%, 25 patients |
| Children at 18 months | 90.0%likely range 79.9% to 95.3%, 60 patients | 97.0%likely range 84.7% to 99.5%, 33 patients |
| Children at 5 years | 86.7%likely range 73.8% to 93.7%, 45 patients | 89.2%likely range 75.3% to 95.7%, 37 patients |
| Women aged 25 to 49 | 64.4%likely range 61.5% to 67.1%, 1,100 patients | 60.4%likely range 57.1% to 63.6%, 864 patients |
| Women aged 50 to 64 | 70.1%likely range 66.0% to 74.0%, 499 patients | 72.2%likely range 67.5% to 76.3%, 395 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,456August 2026 | 5,382August 2026 |
| Primary care network | Sunderland East PCN | Sunderland East PCN |
| Phone | 0191 5673393 | 0191 5675571 |
| Friends and Family Test (its own feedback) | 91.1% good or very good158 answers, June 2026 | 98.8% good or very good173 answers, June 2026 |
| Appointments (one month) | 2,148 in August 2026Same day 29.8%; face to face 87.9% | 1,715 in August 2026Same day 30.5%; face to face 99.0% |
| Antibiotic items per STAR-PU (one year) | 0.96England 0.74, April 2025 to March 2026 | 1.00England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.4 qualified permanent2.4 including trainees and locums2,720 patients per permanent GP | 2.3 qualified permanent2.3 including trainees and locums2,307 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.