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Riverside Surgery vs The Peel Medical Practice

Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.

Can the survey tell them apart?

Riverside Surgery and The Peel Medical Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.

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Side by side

MeasureRiverside SurgeryB79 7BHThe Peel Medical PracticeB79 7DJ
Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data)
Practice Grade71.2likely range 67.6 to 73.8104 survey answers81.9likely range 59.8 to 90.784 survey answers
Label (against the England average)No labelCannot be told apart from the England average
Patients who describe the practice as good64.0%likely range 60.5% to 67.3%, 104 answers83.4%likely range 51.9% to 95.9%, 84 answers
Access (mean of the two below)87.7%likely range 79.2% to 92.0%78.2%likely range 74.7% to 81.3%
Appointments within two weeks of booking97.8%likely range 84.9% to 99.7%, 454 appointments88.5%likely range 84.8% to 91.5%, 5,404 appointments
Calls answered by the practice77.5%likely range 66.3% to 85.8%, 1,416 calls67.7%likely range 61.8% to 73.1%, 5,448 calls
More survey questions (not part of the grade)
Getting through on the phone84.8%likely range 81.9% to 87.3%, 95 answers61.9%likely range 31.4% to 85.2%, 78 answers
Reception and admin team84.9%likely range 82.1% to 87.3%, 100 answers91.7%likely range 60.1% to 98.8%, 81 answers
Having a preferred professional26.7%likely range 23.6% to 30.0%, 102 answers38.7%likely range 15.7% to 68.1%, 84 answers
Seeing your preferred professionalNot shown: fewer than 30 answersNot shown: fewer than 30 answers
Knowing the next step84.6%likely range 81.7% to 87.2%, 92 answers90.2%likely range 57.8% to 98.4%, 78 answers
Contacting the practice66.4%likely range 62.8% to 69.8%, 97 answers77.2%likely range 45.4% to 93.3%, 82 answers
Wait for an appointment74.2%likely range 70.5% to 77.5%, 86 answers61.4%likely range 30.4% to 85.3%, 74 answers
Being listened to63.9%likely range 60.3% to 67.4%, 96 answers86.1%likely range 53.8% to 97.1%, 80 answers
Care and concern66.2%likely range 62.5% to 69.6%, 95 answers86.3%likely range 54.0% to 97.1%, 80 answers
Confidence and trust71.4%likely range 67.8% to 74.7%, 93 answers91.2%likely range 59.7% to 98.7%, 81 answers
Involvement in decisions78.0%likely range 74.6% to 81.1%, 87 answers78.4%likely range 45.9% to 93.9%, 79 answers
Needs met67.4%likely range 63.7% to 70.8%, 92 answers87.3%likely range 55.5% to 97.4%, 82 answers
Vaccinations and screening (NHS England QOF, not part of the grade)
Babies at 8 months91.7%likely range 74.2% to 97.7%, 24 patients92.5%likely range 85.9% to 96.2%, 107 patients
Children at 18 months80.8%likely range 62.1% to 91.5%, 26 patients84.9%likely range 77.4% to 90.2%, 119 patients
Children at 5 years68.2%likely range 47.3% to 83.6%, 22 patients83.8%likely range 76.9% to 89.0%, 142 patients
Women aged 25 to 4967.5%likely range 62.8% to 71.8%, 415 patients70.6%likely range 68.8% to 72.4%, 2,373 patients
Women aged 50 to 6465.5%likely range 58.2% to 72.2%, 174 patients70.3%likely range 67.8% to 72.8%, 1,271 patients
Facts (NHS England, not part of the grade)
Registered patients2,400August 202614,092August 2026
Primary care networkMercian PCNMercian PCN
Phone01827 6667601827 50575
Friends and Family Test (its own feedback)92.4% good or very good66 answers, June 2026No results for June 2026
Appointments (one month)872 in August 2026Same day 27.5%; face to face 51.0%9,847 in August 2026Same day 61.7%; face to face 27.2%
Antibiotic items per STAR-PU (one year)0.96England 0.74, April 2025 to March 20260.75England 0.74, April 2025 to March 2026
GPs (full-time equivalent)1.0 qualified permanent1.0 including trainees and locums2,400 patients per permanent GP7.5 qualified permanent10.7 including trainees and locums1,871 patients per permanent GP
CQC rating (a separate source)Requires improvementGood

“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.

The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.

The full pages

Sources

  • 2026 GP Patient Survey: https://www.gp-patient.co.uk/
  • Contains information from NHS England, licenced under the current version of the Open Government Licence
  • Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
  • Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.

All sources and licences