Horsham · Compare
Riverside Medical Practice vs Holbrook Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Holbrook Surgery’s Practice Grade is clearly higher than Riverside Medical Practice’s: its likely range lies wholly above.
Side by side
| Measure | Riverside Medical PracticeRH12 1UD | Holbrook SurgeryRH12 5JL |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 68.6likely range 62.0 to 74.2122 survey answers | 88.7likely range 77.2 to 92.8104 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 70.1%likely range 61.0% to 77.8%, 122 answers | 91.7%likely range 75.4% to 97.5%, 104 answers |
| Access (mean of the two below) | 64.9%likely range 59.9% to 69.6% | 81.5%likely range 78.2% to 84.4%Clearly higher |
| Appointments within two weeks of booking | 57.0%likely range 49.9% to 63.9%, 2,877 appointments | 88.4%likely range 85.6% to 90.7%, 9,198 appointmentsClearly higher |
| Calls answered by the practice | 72.7%likely range 65.5% to 79.0%, 3,447 calls | 74.6%likely range 68.6% to 79.8%, 4,795 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 47.0%likely range 37.5% to 56.8%, 109 answers | 78.6%likely range 59.2% to 90.2%, 96 answers |
| Reception and admin team | 80.6%likely range 72.1% to 87.0%, 119 answers | 94.0%likely range 77.9% to 98.6%, 99 answers |
| Having a preferred professional | 31.2%likely range 23.2% to 40.4%, 120 answers | 50.1%likely range 32.4% to 67.7%, 104 answers |
| Seeing your preferred professional | 20.0%likely range 10.0% to 36.0%, 40 answers | 54.5%likely range 29.2% to 77.7%, 49 answers |
| Knowing the next step | 78.0%likely range 69.2% to 84.9%, 116 answers | 95.9%likely range 80.9% to 99.2%, 102 answers |
| Contacting the practice | 58.5%likely range 49.2% to 67.3%, 122 answers | 89.1%likely range 72.2% to 96.3%, 104 answers |
| Wait for an appointment | 54.1%likely range 44.2% to 63.7%, 107 answers | 77.4%likely range 57.5% to 89.6%, 92 answers |
| Being listened to | 78.7%likely range 70.1% to 85.4%, 119 answers | 94.3%likely range 78.6% to 98.7%, 101 answers |
| Care and concern | 82.5%likely range 74.2% to 88.6%, 118 answers | 93.5%likely range 77.5% to 98.4%, 101 answers |
| Confidence and trust | 88.9%likely range 81.4% to 93.6%, 115 answers | 99.0%likely range 85.5% to 99.9%, 101 answers |
| Involvement in decisions | 91.1%likely range 83.9% to 95.3%, 111 answers | 97.6%likely range 83.3% to 99.7%, 101 answers |
| Needs met | 88.0%likely range 80.4% to 92.9%, 117 answers | 100.0%likely range 87.3% to 100.0%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.2%likely range 88.9% to 97.0%, 137 patients | 95.0%likely range 89.4% to 97.7%, 119 patients |
| Children at 18 months | 88.7%likely range 82.6% to 92.8%, 150 patients | 89.8%likely range 82.7% to 94.2%, 108 patients |
| Children at 5 years | 77.4%likely range 69.3% to 83.9%, 124 patients | 91.4%likely range 86.3% to 94.7%, 175 patients |
| Women aged 25 to 49 | 74.4%likely range 72.5% to 76.1%, 2,252 patients | 77.1%likely range 75.4% to 78.7%, 2,480 patients |
| Women aged 50 to 64 | 79.7%likely range 77.1% to 82.0%, 1,003 patients | 76.9%likely range 74.8% to 78.8%, 1,789 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,496August 2026 | 16,502August 2026 |
| Primary care network | Horsham Central PCN | Horsham Central PCN |
| Phone | 01403 274700 | 01403 339818 |
| Friends and Family Test (its own feedback) | 84.2% good or very good57 answers, June 2026 | 93.9% good or very good327 answers, June 2026 |
| Appointments (one month) | 3,399 in August 2026Same day 38.4%; face to face 62.5% | 9,857 in August 2026Same day 60.8%; face to face 32.8% |
| Antibiotic items per STAR-PU (one year) | 0.55England 0.74, April 2025 to March 2026 | 0.70England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.2 qualified permanent5.3 including trainees and locums2,728 patients per permanent GP | 8.4 qualified permanent10.6 including trainees and locums1,955 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.