Medway · Compare
Riverside Medical Practice vs Borstal Village Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Riverside Medical Practice and Borstal Village Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Riverside Medical PracticeME2 1NP | Borstal Village SurgeryME1 3JY |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 84.3likely range 78.2 to 88.184 survey answers | 79.9likely range 76.2 to 82.995 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 88.3%likely range 79.9% to 93.5%, 84 answers | 82.4%likely range 78.2% to 86.0%, 95 answers |
| Access (mean of the two below) | 74.7%likely range 69.9% to 78.4% | 74.0%likely range 66.6% to 79.3% |
| Appointments within two weeks of booking | 91.7%likely range 84.7% to 95.6%, 1,581 appointments | 87.3%likely range 75.7% to 93.8%, 803 appointments |
| Calls answered by the practice | 57.6%likely range 51.0% to 63.9%, 4,629 calls | 60.6%likely range 51.4% to 69.0%, 2,416 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 85.6%likely range 76.7% to 91.5%, 83 answers | 86.5%likely range 82.5% to 89.7%, 92 answers |
| Reception and admin team | 94.7%likely range 87.8% to 97.8%, 84 answers | 96.2%likely range 93.6% to 97.7%, 92 answers |
| Having a preferred professional | 31.2%likely range 22.4% to 41.6%, 83 answers | 10.4%likely range 7.7% to 14.0%, 95 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 77.6%likely range 67.7% to 85.1%, 83 answers | 95.0%likely range 92.1% to 96.8%, 90 answers |
| Contacting the practice | 84.7%likely range 75.7% to 90.8%, 84 answers | 89.6%likely range 86.0% to 92.4%, 91 answers |
| Wait for an appointment | 86.2%likely range 77.1% to 92.1%, 79 answers | 89.4%likely range 85.7% to 92.3%, 87 answers |
| Being listened to | 92.3%likely range 84.7% to 96.3%, 83 answers | 95.4%likely range 92.7% to 97.2%, 90 answers |
| Care and concern | 93.9%likely range 86.8% to 97.3%, 83 answers | 87.3%likely range 83.4% to 90.4%, 90 answers |
| Confidence and trust | 95.1%likely range 88.3% to 98.0%, 82 answers | 95.2%likely range 92.3% to 97.0%, 88 answers |
| Involvement in decisions | 93.0%likely range 85.5% to 96.8%, 81 answers | 93.5%likely range 90.2% to 95.7%, 83 answers |
| Needs met | 92.1%likely range 84.5% to 96.2%, 83 answers | 95.2%likely range 92.4% to 97.0%, 89 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.5%likely range 79.5% to 93.8%, 78 patients | 91.2%likely range 81.1% to 96.2%, 57 patients |
| Children at 18 months | 82.5%likely range 72.7% to 89.3%, 80 patients | 97.6%likely range 87.7% to 99.6%, 42 patients |
| Children at 5 years | 91.4%likely range 83.2% to 95.8%, 81 patients | 77.8%likely range 63.7% to 87.5%, 45 patients |
| Women aged 25 to 49 | 78.6%likely range 76.3% to 80.8%, 1,244 patients | 74.3%likely range 71.0% to 77.3%, 727 patients |
| Women aged 50 to 64 | 80.5%likely range 77.3% to 83.4%, 652 patients | 81.2%likely range 76.8% to 84.9%, 361 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,310August 2026 | 4,198August 2026 |
| Primary care network | Strood PCN | Strood PCN |
| Phone | 01634 240238 | 01634 408765 |
| Friends and Family Test (its own feedback) | 98.0% good or very good101 answers, June 2026 | 96.8% good or very good93 answers, June 2026 |
| Appointments (one month) | 2,072 in August 2026Same day 45.7%; face to face 85.2% | 1,006 in August 2026Same day 59.9%; face to face 58.7% |
| Antibiotic items per STAR-PU (one year) | 0.97England 0.74, April 2025 to March 2026 | 0.58England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.5 qualified permanent6.2 including trainees and locums2,117 patients per permanent GP | 2.0 qualified permanent3.9 including trainees and locums2,106 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.