Shropshire · Compare
Riverside Med Practice vs Claremont Bank Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Claremont Bank Surgery’s Practice Grade is clearly higher than Riverside Med Practice’s: its likely range lies wholly above.
Side by side
| Measure | Riverside Med PracticeSY1 1QJ | Claremont Bank SurgerySY1 1RL |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 77.6likely range 67.9 to 84.4105 survey answers | 90.1likely range 84.9 to 93.1111 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 77.7%likely range 63.9% to 87.3%, 105 answers | 91.6%likely range 84.6% to 95.6%, 111 answers |
| Access (mean of the two below) | 77.3%likely range 72.8% to 81.1% | 86.6%likely range 80.5% to 89.6% |
| Appointments within two weeks of booking | 88.0%likely range 82.1% to 92.2%, 2,463 appointments | 95.3%likely range 84.8% to 98.7%, 684 appointments |
| Calls answered by the practice | 66.5%likely range 59.6% to 72.7%, 4,113 calls | 77.7%likely range 71.7% to 82.8%, 4,517 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 49.8%likely range 35.4% to 64.3%, 95 answers | 87.5%likely range 79.4% to 92.7%, 106 answers |
| Reception and admin team | 85.2%likely range 72.1% to 92.8%, 101 answers | 95.4%likely range 89.4% to 98.1%, 111 answers |
| Having a preferred professional | 22.3%likely range 12.7% to 36.1%, 105 answers | 36.7%likely range 27.9% to 46.4%, 110 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 57.1%likely range 42.9% to 70.3%, 52 answers |
| Knowing the next step | 83.3%likely range 69.7% to 91.5%, 100 answers | 89.7%likely range 82.1% to 94.3%, 108 answers |
| Contacting the practice | 71.5%likely range 57.4% to 82.4%, 106 answers | 92.9%likely range 86.1% to 96.5%, 109 answers |
| Wait for an appointment | 67.9%likely range 52.2% to 80.4%, 88 answers | 81.1%likely range 72.1% to 87.7%, 105 answers |
| Being listened to | 83.5%likely range 69.8% to 91.7%, 98 answers | 96.7%likely range 91.1% to 98.8%, 109 answers |
| Care and concern | 79.6%likely range 65.5% to 89.0%, 98 answers | 97.2%likely range 91.8% to 99.1%, 108 answers |
| Confidence and trust | 92.6%likely range 81.0% to 97.3%, 99 answers | 98.0%likely range 93.0% to 99.4%, 110 answers |
| Involvement in decisions | 89.8%likely range 77.2% to 95.8%, 96 answers | 98.9%likely range 94.2% to 99.8%, 106 answers |
| Needs met | 86.8%likely range 73.8% to 93.9%, 98 answers | 97.2%likely range 91.8% to 99.1%, 109 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.2%likely range 85.9% to 96.8%, 88 patients | 92.7%likely range 80.6% to 97.5%, 41 patients |
| Children at 18 months | 89.4%likely range 81.1% to 94.3%, 85 patients | 97.9%likely range 88.9% to 99.6%, 47 patients |
| Children at 5 years | 75.8%likely range 66.3% to 83.3%, 95 patients | 98.0%likely range 89.3% to 99.6%, 49 patients |
| Women aged 25 to 49 | 59.1%likely range 56.9% to 61.2%, 2,067 patients | 71.7%likely range 69.0% to 74.2%, 1,169 patients |
| Women aged 50 to 64 | 68.1%likely range 65.0% to 71.0%, 912 patients | 80.2%likely range 77.4% to 82.7%, 857 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,277August 2026 | 7,908August 2026 |
| Primary care network | Shrewsbury PCN | Shrewsbury PCN |
| Phone | 01743 352371 | 01743 248244 |
| Friends and Family Test (its own feedback) | 96.8% good or very good218 answers, June 2026 | 97.7% good or very good218 answers, June 2026 |
| Appointments (one month) | 5,325 in August 2026Same day 61.6%; face to face 34.1% | 2,251 in August 2026Same day 57.9%; face to face 60.1% |
| Antibiotic items per STAR-PU (one year) | 0.70England 0.74, April 2025 to March 2026 | 0.66England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.0 qualified permanent8.2 including trainees and locums2,238 patients per permanent GP | 4.8 qualified permanent5.9 including trainees and locums1,648 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.