Chelmsford · Compare
Rivermead Gate Med.ctr. vs Sutherland Lodge Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Rivermead Gate Med.ctr. and Sutherland Lodge Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Rivermead Gate Med.ctr.CM1 1TR | Sutherland Lodge SurgeryCM2 7PY |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 70.3likely range 59.3 to 79.1126 survey answers | 56.0likely range 46.2 to 66.099 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 67.8%likely range 52.1% to 80.3%, 126 answers | 48.6%likely range 34.6% to 62.8%, 99 answers |
| Access (mean of the two below) | 76.0%likely range 71.9% to 79.6% | 73.2%likely range 69.1% to 76.8% |
| Appointments within two weeks of booking | 94.9%likely range 90.3% to 97.4%, 2,400 appointmentsClearly higher | 82.5%likely range 77.2% to 86.7%, 3,744 appointments |
| Calls answered by the practice | 57.0%likely range 50.1% to 63.7%, 4,167 calls | 63.9%likely range 57.5% to 69.8%, 4,787 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 39.4%likely range 25.3% to 55.6%, 117 answers | 10.9%likely range 4.5% to 24.0%, 91 answers |
| Reception and admin team | 82.3%likely range 67.2% to 91.4%, 119 answers | 68.6%likely range 53.9% to 80.3%, 99 answers |
| Having a preferred professional | 17.0%likely range 8.4% to 31.6%, 126 answers | 31.2%likely range 19.6% to 45.8%, 100 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 80.1%likely range 64.5% to 89.9%, 116 answers | 68.4%likely range 53.2% to 80.4%, 93 answers |
| Contacting the practice | 66.6%likely range 50.7% to 79.5%, 122 answers | 42.3%likely range 28.8% to 57.0%, 97 answers |
| Wait for an appointment | 69.9%likely range 53.1% to 82.7%, 109 answers | 65.0%likely range 48.4% to 78.6%, 78 answers |
| Being listened to | 85.5%likely range 70.8% to 93.5%, 118 answers | 65.8%likely range 50.6% to 78.3%, 93 answers |
| Care and concern | 86.3%likely range 71.6% to 94.0%, 117 answers | 60.8%likely range 45.7% to 74.1%, 93 answers |
| Confidence and trust | 89.0%likely range 74.7% to 95.7%, 114 answers | 77.8%likely range 62.8% to 87.9%, 89 answers |
| Involvement in decisions | 89.4%likely range 74.6% to 96.1%, 107 answers | 80.7%likely range 65.2% to 90.3%, 81 answers |
| Needs met | 91.3%likely range 77.9% to 96.9%, 118 answers | 85.1%likely range 71.1% to 92.9%, 91 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.9%likely range 84.8% to 94.7%, 132 patients | 89.7%likely range 81.0% to 94.7%, 78 patients |
| Children at 18 months | 87.2%likely range 80.8% to 91.6%, 148 patients | 75.0%likely range 65.7% to 82.5%, 100 patients |
| Children at 5 years | 79.5%likely range 71.3% to 85.8%, 117 patients | 82.0%likely range 73.3% to 88.3%, 100 patients |
| Women aged 25 to 49 | 58.3%likely range 56.5% to 60.0%, 2,976 patients | 65.6%likely range 63.3% to 67.8%, 1,711 patients |
| Women aged 50 to 64 | 73.8%likely range 70.9% to 76.5%, 916 patients | 68.9%likely range 65.6% to 72.0%, 813 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 13,355August 2026 | 10,381August 2026 |
| Primary care network | Chelmer PCN | Chelmer PCN |
| Phone | 01245 348688 | 01245 351351 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 76.4% good or very good199 answers, June 2026 |
| Appointments (one month) | 4,457 in August 2026Same day 44.2%; face to face 62.0% | 5,761 in August 2026Same day 47.8%; face to face 63.1% |
| Antibiotic items per STAR-PU (one year) | 0.83England 0.74, April 2025 to March 2026 | 0.76England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.0 qualified permanent7.0 including trainees and locums3,295 patients per permanent GP | 3.6 qualified permanent3.6 including trainees and locums2,894 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.