Merton · Compare
Riverhouse Medical Practice vs Merton Medical Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Riverhouse Medical Practice’s Practice Grade is clearly higher than Merton Medical Practice’s: its likely range lies wholly above.
Side by side
| Measure | Riverhouse Medical PracticeSW19 1YG | Merton Medical PracticeSW19 1DG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 89.8likely range 87.2 to 91.7131 survey answersClearly higher | 79.1likely range 72.8 to 84.0103 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 93.4%likely range 90.3% to 95.6%, 131 answersClearly higher | 77.9%likely range 69.3% to 84.6%, 103 answers |
| Access (mean of the two below) | 81.3%likely range 76.6% to 84.8% | 81.7%likely range 76.0% to 86.3% |
| Appointments within two weeks of booking | 95.8%likely range 90.2% to 98.3%, 1,634 appointments | 93.5%likely range 88.8% to 96.3%, 2,612 appointments |
| Calls answered by the practice | 66.6%likely range 59.2% to 73.3%, 3,546 calls | 69.8%likely range 59.4% to 78.5%, 1,796 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 85.2%likely range 80.9% to 88.6%, 124 answers | 59.8%likely range 50.1% to 68.8%, 95 answers |
| Reception and admin team | 95.5%likely range 92.8% to 97.3%, 128 answers | 85.3%likely range 77.4% to 90.8%, 100 answers |
| Having a preferred professional | 57.4%likely range 52.1% to 62.5%, 130 answers | 42.1%likely range 33.4% to 51.4%, 103 answers |
| Seeing your preferred professional | 82.5%likely range 76.9% to 86.9%, 84 answers | 39.3%likely range 25.7% to 54.9%, 38 answers |
| Knowing the next step | 89.8%likely range 86.1% to 92.6%, 127 answers | 84.3%likely range 76.0% to 90.1%, 95 answers |
| Contacting the practice | 96.1%likely range 93.4% to 97.7%, 127 answers | 76.5%likely range 67.7% to 83.5%, 99 answers |
| Wait for an appointment | 82.3%likely range 77.6% to 86.2%, 117 answers | 77.2%likely range 67.8% to 84.6%, 87 answers |
| Being listened to | 97.3%likely range 94.9% to 98.6%, 128 answers | 90.1%likely range 83.0% to 94.4%, 99 answers |
| Care and concern | 90.8%likely range 87.2% to 93.4%, 128 answers | 88.7%likely range 81.2% to 93.5%, 96 answers |
| Confidence and trust | 100.0%likely range 98.9% to 100.0%, 128 answers | 96.0%likely range 90.4% to 98.4%, 98 answers |
| Involvement in decisions | 98.5%likely range 96.4% to 99.4%, 120 answers | 91.1%likely range 84.0% to 95.3%, 94 answers |
| Needs met | 93.8%likely range 90.7% to 95.9%, 128 answers | 84.3%likely range 76.1% to 90.1%, 96 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 95.5%likely range 87.5% to 98.4%, 66 patients | 91.0%likely range 81.8% to 95.8%, 67 patients |
| Children at 18 months | 96.6%likely range 88.5% to 99.1%, 59 patients | 87.5%likely range 79.0% to 92.9%, 88 patients |
| Children at 5 years | 88.1%likely range 78.2% to 93.8%, 67 patients | 66.2%likely range 55.1% to 75.8%, 77 patients |
| Women aged 25 to 49 | 55.7%likely range 53.0% to 58.4%, 1,326 patients | 62.4%likely range 60.2% to 64.5%, 1,945 patients |
| Women aged 50 to 64 | 63.1%likely range 58.3% to 67.6%, 417 patients | 74.4%likely range 70.5% to 78.0%, 516 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,934August 2026 | 7,951August 2026 |
| Primary care network | North Merton PCN | North Merton PCN |
| Phone | 020 85423105 | 020 85459620 |
| Friends and Family Test (its own feedback) | 98.9% good or very good90 answers, June 2026 | 94.1% good or very good17 answers, June 2026 |
| Appointments (one month) | 2,307 in August 2026Same day 57.1%; face to face 62.3% | 3,253 in August 2026Same day 67.5%; face to face 38.7% |
| Antibiotic items per STAR-PU (one year) | 0.98England 0.74, April 2025 to March 2026 | 0.44England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.2 qualified permanent3.4 including trainees and locums1,854 patients per permanent GP | 3.1 qualified permanent7.0 including trainees and locums2,532 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.