Hart · Compare
Richmond Surgery vs Crondall New Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Richmond Surgery and Crondall New Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Richmond SurgeryGU52 7US | Crondall New SurgeryGU10 5RF |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.8likely range 69.4 to 85.3104 survey answers | 74.8likely range 71.1 to 78.1101 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 78.4%likely range 65.1% to 87.6%, 104 answers | 72.6%likely range 67.8% to 76.9%, 101 answers |
| Access (mean of the two below) | 79.6%likely range 76.0% to 82.8% | 79.9%likely range 74.3% to 84.3% |
| Appointments within two weeks of booking | 83.9%likely range 79.0% to 87.9%, 3,943 appointments | 84.8%likely range 77.7% to 89.9%, 2,015 appointments |
| Calls answered by the practice | 75.2%likely range 69.8% to 80.0%, 5,695 calls | 74.9%likely range 66.2% to 82.0%, 2,354 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 56.3%likely range 41.7% to 69.9%, 93 answers | 67.1%likely range 62.0% to 71.8%, 96 answers |
| Reception and admin team | 92.5%likely range 81.2% to 97.2%, 98 answers | 66.2%likely range 61.1% to 70.9%, 98 answers |
| Having a preferred professional | 53.8%likely range 40.1% to 67.0%, 104 answers | 24.8%likely range 20.7% to 29.4%, 101 answers |
| Seeing your preferred professional | 68.3%likely range 47.9% to 83.5%, 50 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 86.2%likely range 73.2% to 93.5%, 95 answers | 84.1%likely range 80.0% to 87.5%, 98 answers |
| Contacting the practice | 81.0%likely range 67.4% to 89.8%, 97 answers | 62.2%likely range 57.1% to 67.0%, 99 answers |
| Wait for an appointment | 74.3%likely range 59.8% to 84.9%, 93 answers | 53.6%likely range 48.1% to 59.0%, 88 answers |
| Being listened to | 91.7%likely range 80.3% to 96.8%, 99 answers | 90.7%likely range 87.1% to 93.3%, 94 answers |
| Care and concern | 87.5%likely range 75.0% to 94.3%, 97 answers | 90.6%likely range 87.1% to 93.3%, 94 answers |
| Confidence and trust | 95.2%likely range 85.1% to 98.6%, 101 answers | 91.8%likely range 88.4% to 94.3%, 93 answers |
| Involvement in decisions | 96.6%likely range 86.6% to 99.2%, 95 answers | 85.0%likely range 80.6% to 88.5%, 87 answers |
| Needs met | 96.7%likely range 87.1% to 99.2%, 100 answers | 88.9%likely range 85.2% to 91.8%, 96 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 94.5%likely range 89.1% to 97.3%, 127 patients | 95.9%likely range 86.3% to 98.9%, 49 patients |
| Children at 18 months | 89.6%likely range 83.5% to 93.6%, 144 patients | 91.4%likely range 81.4% to 96.3%, 58 patients |
| Children at 5 years | 92.5%likely range 87.3% to 95.6%, 159 patients | 96.0%likely range 88.9% to 98.6%, 75 patients |
| Women aged 25 to 49 | 78.0%likely range 76.3% to 79.6%, 2,396 patients | 81.3%likely range 78.7% to 83.7%, 942 patients |
| Women aged 50 to 64 | 80.6%likely range 78.4% to 82.6%, 1,411 patients | 87.1%likely range 84.1% to 89.7%, 560 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 15,073August 2026 | 6,028August 2026 |
| Primary care network | Fleet PCN | Fleet PCN |
| Phone | 01252 811466 | 01252 850292 |
| Friends and Family Test (its own feedback) | 96.8% good or very good311 answers, June 2026 | 95.5% good or very good288 answers, June 2026 |
| Appointments (one month) | 5,666 in August 2026Same day 48.4%; face to face 55.4% | 3,522 in August 2026Same day 50.2%; face to face 41.7% |
| Antibiotic items per STAR-PU (one year) | 0.68England 0.74, April 2025 to March 2026 | 0.75England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.8 qualified permanent5.8 including trainees and locums2,617 patients per permanent GP | 4.1 qualified permanent4.1 including trainees and locums1,475 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.