Sunderland · Compare
Red House Medical Centre vs Castletown Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Castletown Medical Centre’s Practice Grade is clearly higher than Red House Medical Centre’s: its likely range lies wholly above.
Side by side
| Measure | Red House Medical CentreSR5 5PS | Castletown Medical CentreSR5 3EX |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 66.1likely range 60.4 to 71.4100 survey answers | 83.6likely range 80.5 to 85.891 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 58.1%likely range 50.2% to 65.5%, 100 answers | 82.2%likely range 79.2% to 84.8%, 91 answersClearly higher |
| Access (mean of the two below) | 84.7%likely range 80.3% to 88.2% | 86.8%likely range 79.1% to 90.8% |
| Appointments within two weeks of booking | 95.3%likely range 91.4% to 97.5%, 3,039 appointments | 99.0%likely range 87.5% to 99.9%, 490 appointments |
| Calls answered by the practice | 74.0%likely range 66.1% to 80.6%, 2,859 calls | 74.4%likely range 64.3% to 82.5%, 1,787 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 55.9%likely range 47.7% to 63.8%, 92 answers | 76.3%likely range 72.9% to 79.4%, 86 answers |
| Reception and admin team | 69.3%likely range 61.4% to 76.1%, 96 answers | 89.3%likely range 86.8% to 91.4%, 89 answers |
| Having a preferred professional | 21.7%likely range 15.9% to 28.8%, 99 answers | 19.0%likely range 16.3% to 22.2%, 90 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 74.9%likely range 67.3% to 81.3%, 92 answers | 83.0%likely range 80.0% to 85.7%, 88 answers |
| Contacting the practice | 52.8%likely range 45.0% to 60.6%, 98 answers | 70.7%likely range 67.1% to 74.0%, 89 answers |
| Wait for an appointment | 43.2%likely range 35.0% to 51.8%, 84 answers | 79.9%likely range 76.6% to 82.9%, 83 answers |
| Being listened to | 80.9%likely range 73.8% to 86.4%, 94 answers | 92.3%likely range 90.1% to 94.1%, 89 answers |
| Care and concern | 77.3%likely range 69.9% to 83.4%, 94 answers | 91.9%likely range 89.6% to 93.7%, 89 answers |
| Confidence and trust | 86.3%likely range 79.7% to 91.0%, 93 answers | 93.8%likely range 91.8% to 95.4%, 89 answers |
| Involvement in decisions | 85.9%likely range 79.0% to 90.8%, 86 answers | 85.6%likely range 82.7% to 88.2%, 84 answers |
| Needs met | 74.9%likely range 67.3% to 81.2%, 94 answers | 90.5%likely range 88.0% to 92.6%, 84 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 98.4%likely range 91.3% to 99.7%, 61 patients | 90.0%likely range 69.9% to 97.2%, 20 patients |
| Children at 18 months | 81.0%likely range 69.1% to 89.1%, 58 patients | 100.0%likely range 81.6% to 100.0%, 17 patients |
| Children at 5 years | 89.5%likely range 78.9% to 95.1%, 57 patients | 93.3%likely range 70.2% to 98.8%, 15 patients |
| Women aged 25 to 49 | 71.6%likely range 68.5% to 74.4%, 890 patients | 71.2%likely range 66.2% to 75.8%, 337 patients |
| Women aged 50 to 64 | 73.8%likely range 69.6% to 77.5%, 480 patients | 74.3%likely range 67.6% to 80.1%, 187 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,412August 2026 | 2,370August 2026 |
| Primary care network | Sunderland North PCN | Sunderland North PCN |
| Phone | 0191 5375700 | 0191 5495113 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 97.4% good or very good115 answers, June 2026 |
| Appointments (one month) | 3,861 in August 2026Same day 63.1%; face to face 78.6% | 821 in August 2026Same day 39.1%; face to face 79.0% |
| Antibiotic items per STAR-PU (one year) | 1.07England 0.74, April 2025 to March 2026 | 1.25England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.3 qualified permanent3.3 including trainees and locums1,649 patients per permanent GP | 1.4 qualified permanent1.4 including trainees and locums1,756 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.