Birmingham · Compare
Raydocs Newtown vs Heathfield Family Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Raydocs Newtown and Heathfield Family Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Raydocs NewtownB19 2ET | Heathfield Family CentreB19 1HL |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 65.7likely range 42.8 to 84.573 survey answers | 70.2likely range 61.1 to 78.393 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 58.2%likely range 25.5% to 85.0%, 73 answers | 61.3%likely range 48.3% to 72.9%, 93 answers |
| Access (mean of the two below) | 83.1%likely range 79.6% to 85.6% | 90.8%likely range 88.0% to 92.9%Clearly higher |
| Appointments within two weeks of booking | 92.6%likely range 89.1% to 95.1%, 4,558 appointments | 97.9%likely range 94.4% to 99.3%, 2,486 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 83.6%likely range 79.0% to 87.4%, 6,104 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 30.8%likely range 9.1% to 66.4%, 72 answers | 33.5%likely range 22.5% to 46.6%, 91 answers |
| Reception and admin team | 72.8%likely range 36.7% to 92.5%, 73 answers | 66.6%likely range 53.4% to 77.6%, 91 answers |
| Having a preferred professional | 29.8%likely range 8.7% to 65.4%, 73 answers | 32.8%likely range 22.1% to 45.8%, 93 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 37.4%likely range 20.8% to 57.6%, 39 answers |
| Knowing the next step | 68.2%likely range 30.6% to 91.3%, 62 answers | 65.4%likely range 51.5% to 77.1%, 82 answers |
| Contacting the practice | 49.1%likely range 19.4% to 79.4%, 73 answers | 58.9%likely range 46.0% to 70.8%, 93 answers |
| Wait for an appointment | 54.6%likely range 21.4% to 84.1%, 63 answers | 47.5%likely range 34.6% to 60.7%, 86 answers |
| Being listened to | 76.2%likely range 39.1% to 94.1%, 71 answers | 79.2%likely range 66.7% to 87.8%, 90 answers |
| Care and concern | 78.7%likely range 41.3% to 95.1%, 71 answers | 82.0%likely range 69.6% to 90.1%, 87 answers |
| Confidence and trust | 89.1%likely range 50.8% to 98.5%, 70 answers | 92.8%likely range 82.5% to 97.2%, 87 answers |
| Involvement in decisions | 84.3%likely range 45.3% to 97.2%, 67 answers | 85.2%likely range 72.7% to 92.6%, 80 answers |
| Needs met | 89.2%likely range 49.7% to 98.6%, 66 answers | 80.8%likely range 68.3% to 89.2%, 87 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 80.8%likely range 75.6% to 85.0%, 265 patients | 85.1%likely range 78.3% to 90.0%, 141 patients |
| Children at 18 months | 54.9%likely range 49.0% to 60.6%, 277 patients | 56.8%likely range 48.7% to 64.6%, 146 patients |
| Children at 5 years | 57.5%likely range 51.4% to 63.3%, 261 patients | 57.8%likely range 49.2% to 66.0%, 128 patients |
| Women aged 25 to 49 | 43.3%likely range 41.8% to 44.9%, 3,761 patients | 47.3%likely range 45.0% to 49.6%, 1,795 patients |
| Women aged 50 to 64 | 60.6%likely range 57.9% to 63.2%, 1,303 patients | 74.4%likely range 70.7% to 77.7%, 589 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 20,597August 2026 | 10,066August 2026 |
| Primary care network | Swb I3 PCN | Swb I3 PCN |
| Phone | 0121 2030666 | 0121 4654100 |
| Friends and Family Test (its own feedback) | 81.6% good or very good38 answers, June 2026 | 90.0% good or very good201 answers, June 2026 |
| Appointments (one month) | 7,663 in August 2026Same day 53.7%; face to face 58.2% | 5,144 in August 2026Same day 52.5%; face to face 44.7% |
| Antibiotic items per STAR-PU (one year) | 0.73England 0.74, April 2025 to March 2026 | 0.71England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.1 qualified permanent9.2 including trainees and locums2,549 patients per permanent GP | 4.4 qualified permanent6.1 including trainees and locums2,274 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.