Shropshire · Compare
Radbrook Green Surgery vs South Hermitage Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Radbrook Green Surgery and South Hermitage Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Radbrook Green SurgerySY3 6DU | South Hermitage SurgerySY3 7JS |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.5likely range 71.3 to 86.3107 survey answers | 89.5likely range 85.8 to 91.8126 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 82.9%likely range 69.9% to 91.0%, 107 answers | 94.2%likely range 89.2% to 97.0%, 126 answers |
| Access (mean of the two below) | 74.8%likely range 69.9% to 79.0% | 78.5%likely range 74.0% to 82.2% |
| Appointments within two weeks of booking | 85.6%likely range 79.2% to 90.3%, 2,352 appointments | 85.0%likely range 78.0% to 90.1%, 2,056 appointments |
| Calls answered by the practice | 64.0%likely range 56.4% to 70.9%, 3,455 calls | 72.0%likely range 66.2% to 77.1%, 5,374 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 62.3%likely range 47.3% to 75.3%, 96 answers | 80.5%likely range 73.0% to 86.3%, 116 answers |
| Reception and admin team | 90.2%likely range 78.3% to 95.9%, 103 answers | 96.6%likely range 92.3% to 98.6%, 124 answers |
| Having a preferred professional | 31.9%likely range 20.4% to 46.1%, 106 answers | 27.6%likely range 21.0% to 35.4%, 126 answers |
| Seeing your preferred professional | 42.4%likely range 22.0% to 65.8%, 37 answers | 47.5%likely range 33.9% to 61.4%, 42 answers |
| Knowing the next step | 92.0%likely range 80.6% to 96.9%, 104 answers | 91.6%likely range 85.9% to 95.2%, 120 answers |
| Contacting the practice | 83.4%likely range 70.3% to 91.4%, 105 answers | 91.3%likely range 85.4% to 94.9%, 121 answers |
| Wait for an appointment | 74.5%likely range 59.5% to 85.3%, 93 answers | 68.6%likely range 60.3% to 75.8%, 116 answers |
| Being listened to | 86.1%likely range 73.4% to 93.3%, 104 answers | 96.5%likely range 92.0% to 98.5%, 121 answers |
| Care and concern | 85.1%likely range 72.2% to 92.6%, 104 answers | 96.5%likely range 92.1% to 98.5%, 123 answers |
| Confidence and trust | 93.7%likely range 82.8% to 97.9%, 103 answers | 97.9%likely range 94.0% to 99.3%, 122 answers |
| Involvement in decisions | 93.9%likely range 82.7% to 98.0%, 98 answers | 96.5%likely range 91.8% to 98.5%, 114 answers |
| Needs met | 86.7%likely range 74.1% to 93.7%, 105 answers | 94.2%likely range 89.0% to 97.0%, 123 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.7%likely range 77.2% to 92.6%, 75 patients | 91.5%likely range 82.8% to 96.1%, 71 patients |
| Children at 18 months | 95.5%likely range 87.6% to 98.5%, 67 patients | 89.9%likely range 82.4% to 94.4%, 99 patients |
| Children at 5 years | 91.0%likely range 83.8% to 95.2%, 100 patients | 89.4%likely range 81.1% to 94.3%, 85 patients |
| Women aged 25 to 49 | 78.8%likely range 76.5% to 80.9%, 1,367 patients | 78.4%likely range 76.1% to 80.5%, 1,379 patients |
| Women aged 50 to 64 | 84.3%likely range 81.9% to 86.4%, 987 patients | 81.5%likely range 79.0% to 83.8%, 984 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 10,454August 2026 | 9,117August 2026 |
| Primary care network | Shrewsbury PCN | Shrewsbury PCN |
| Phone | 01743 231817 | 01743 343148 |
| Friends and Family Test (its own feedback) | 97.9% good or very good332 answers, June 2026 | 98.7% good or very good157 answers, June 2026 |
| Appointments (one month) | 3,644 in August 2026Same day 51.8%; face to face 58.8% | 3,403 in August 2026Same day 45.6%; face to face 60.2% |
| Antibiotic items per STAR-PU (one year) | 0.65England 0.74, April 2025 to March 2026 | 0.69England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.8 qualified permanent6.7 including trainees and locums2,172 patients per permanent GP | 4.9 qualified permanent4.9 including trainees and locums1,868 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.