Waltham Forest · Compare
Queens Road Medical Centre vs Grove Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Queens Road Medical Centre’s Practice Grade is clearly higher than Grove Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Queens Road Medical CentreE17 8PX | Grove SurgeryE17 9BU |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.8likely range 74.4 to 87.492 survey answersClearly higher | 62.9likely range 56.2 to 69.091 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 78.2%likely range 67.6% to 86.0%, 92 answersClearly higher | 55.5%likely range 46.7% to 64.0%, 91 answers |
| Access (mean of the two below) | 90.2%likely range 86.8% to 92.6%Clearly higher | 79.9%likely range 71.0% to 85.1% |
| Appointments within two weeks of booking | 99.8%likely range 96.7% to 100.0%, 1,873 appointmentsClearly higher | 87.0%likely range 71.2% to 94.8%, 484 appointments |
| Calls answered by the practice | 80.4%likely range 74.4% to 85.3%, 4,266 calls | 72.7%likely range 64.5% to 79.6%, 2,754 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 82.5%likely range 72.1% to 89.6%, 88 answers | 55.5%likely range 46.5% to 64.1%, 88 answers |
| Reception and admin team | 86.3%likely range 76.6% to 92.4%, 90 answers | 81.7%likely range 73.9% to 87.6%, 91 answers |
| Having a preferred professional | 27.7%likely range 18.9% to 38.7%, 93 answers | 23.2%likely range 16.6% to 31.5%, 91 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 87.2%likely range 77.5% to 93.1%, 88 answers | 72.3%likely range 63.6% to 79.5%, 88 answers |
| Contacting the practice | 80.8%likely range 70.4% to 88.1%, 92 answers | 56.6%likely range 47.7% to 65.1%, 90 answers |
| Wait for an appointment | 89.3%likely range 79.6% to 94.7%, 82 answers | 64.7%likely range 55.1% to 73.2%, 77 answers |
| Being listened to | 91.9%likely range 83.2% to 96.3%, 88 answers | 73.2%likely range 64.4% to 80.5%, 85 answers |
| Care and concern | 89.1%likely range 79.6% to 94.5%, 86 answers | 70.9%likely range 62.0% to 78.5%, 85 answers |
| Confidence and trust | 92.5%likely range 84.0% to 96.7%, 87 answers | 85.9%likely range 78.4% to 91.1%, 85 answers |
| Involvement in decisions | 94.6%likely range 86.5% to 97.9%, 86 answers | 83.4%likely range 75.3% to 89.1%, 83 answers |
| Needs met | 92.6%likely range 84.1% to 96.7%, 87 answers | 88.3%likely range 81.0% to 93.0%, 84 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.2%likely range 80.6% to 93.1%, 102 patients | 90.4%likely range 79.4% to 95.8%, 52 patients |
| Children at 18 months | 88.7%likely range 81.2% to 93.4%, 106 patients | 90.0%likely range 78.6% to 95.7%, 50 patients |
| Children at 5 years | 77.4%likely range 67.9% to 84.7%, 93 patients | 88.9%likely range 77.8% to 94.8%, 54 patients |
| Women aged 25 to 49 | 67.0%likely range 64.7% to 69.3%, 1,623 patients | 62.2%likely range 59.4% to 65.0%, 1,141 patients |
| Women aged 50 to 64 | 80.5%likely range 76.9% to 83.7%, 519 patients | 69.8%likely range 65.5% to 73.8%, 467 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,871August 2026 | 5,882August 2026 |
| Primary care network | Waltham Forest Walthamstow West PCN | Waltham Forest Walthamstow West PCN |
| Phone | 020 85202625 | 0844 4452221 |
| Friends and Family Test (its own feedback) | 100.0% good or very good8 answers, June 2026 | 100.0% good or very good9 answers, June 2026 |
| Appointments (one month) | 2,511 in August 2026Same day 68.9%; face to face 59.3% | 1,494 in August 2026Same day 42.0%; face to face 30.3% |
| Antibiotic items per STAR-PU (one year) | 0.78England 0.74, April 2025 to March 2026 | 0.45England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 4.1 qualified permanent7.7 including trainees and locums1,904 patients per permanent GP | 3.7 qualified permanent4.8 including trainees and locums1,590 patients per permanent GP |
| CQC rating (a separate source) | Good | Requires improvement |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.