Newcastle upon Tyne · Compare
Prospect Medical Centre vs Fenham Hall Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Prospect Medical Centre and Fenham Hall Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Prospect Medical CentreNE4 8AY | Fenham Hall SurgeryNE4 9XD |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 65.6likely range 54.7 to 75.0119 survey answers | 81.4likely range 73.2 to 86.8107 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 62.2%likely range 46.7% to 75.6%, 119 answers | 82.5%likely range 70.9% to 90.1%, 107 answers |
| Access (mean of the two below) | 73.3%likely range 69.1% to 76.9% | 78.7%likely range 74.5% to 81.7% |
| Appointments within two weeks of booking | 76.1%likely range 70.6% to 80.8%, 4,090 appointments | 96.4%likely range 90.2% to 98.7%, 1,374 appointmentsClearly higher |
| Calls answered by the practice | 70.4%likely range 64.2% to 76.0%, 4,726 calls | 61.0%likely range 55.3% to 66.4%, 6,057 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 34.6%likely range 21.5% to 50.5%, 114 answers | 53.1%likely range 39.5% to 66.2%, 91 answers |
| Reception and admin team | 72.2%likely range 56.3% to 83.9%, 113 answers | 86.6%likely range 75.4% to 93.2%, 102 answers |
| Having a preferred professional | 36.7%likely range 23.2% to 52.6%, 114 answers | 28.5%likely range 18.6% to 41.1%, 106 answers |
| Seeing your preferred professional | 29.6%likely range 11.7% to 57.1%, 39 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 64.8%likely range 47.9% to 78.7%, 101 answers | 84.8%likely range 73.2% to 92.0%, 101 answers |
| Contacting the practice | 50.0%likely range 34.5% to 65.5%, 109 answers | 77.1%likely range 64.6% to 86.1%, 103 answers |
| Wait for an appointment | 46.4%likely range 30.7% to 62.8%, 100 answers | 72.7%likely range 59.5% to 82.8%, 97 answers |
| Being listened to | 80.2%likely range 64.8% to 89.9%, 111 answers | 90.6%likely range 80.3% to 95.8%, 104 answers |
| Care and concern | 78.3%likely range 62.7% to 88.6%, 110 answers | 94.7%likely range 85.6% to 98.2%, 104 answers |
| Confidence and trust | 87.9%likely range 73.4% to 95.0%, 107 answers | 100.0%likely range 93.7% to 100.0%, 103 answers |
| Involvement in decisions | 83.5%likely range 68.0% to 92.3%, 105 answers | 96.2%likely range 87.2% to 98.9%, 97 answers |
| Needs met | 80.5%likely range 64.7% to 90.3%, 105 answers | 90.6%likely range 80.0% to 95.9%, 99 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.1%likely range 79.1% to 89.7%, 175 patients | 85.8%likely range 78.2% to 91.1%, 113 patients |
| Children at 18 months | 85.8%likely range 80.0% to 90.1%, 183 patients | 88.2%likely range 81.2% to 92.9%, 119 patients |
| Children at 5 years | 78.8%likely range 72.5% to 84.1%, 189 patients | 75.0%likely range 67.2% to 81.4%, 140 patients |
| Women aged 25 to 49 | 48.4%likely range 46.4% to 50.4%, 2,390 patients | 59.8%likely range 57.6% to 61.9%, 1,999 patients |
| Women aged 50 to 64 | 67.2%likely range 63.8% to 70.4%, 756 patients | 73.4%likely range 70.1% to 76.4%, 751 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 13,658August 2026 | 10,777August 2026 |
| Primary care network | Newcastle Inner West PCN | Newcastle Inner West PCN |
| Phone | 0191 2260226 | 0191 2743724 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 92.3% good or very good365 answers, June 2026 |
| Appointments (one month) | 6,267 in August 2026Same day 46.5%; face to face 63.8% | 3,311 in August 2026Same day 36.9%; face to face 77.4% |
| Antibiotic items per STAR-PU (one year) | 0.80England 0.74, April 2025 to March 2026 | 0.81England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.6 qualified permanent7.7 including trainees and locums2,056 patients per permanent GP | 6.0 qualified permanent10.1 including trainees and locums1,782 patients per permanent GP |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.