Brighton and Hove · Compare
Preston Park Surgery vs The Haven Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
The Haven Practice’s Practice Grade is clearly higher than Preston Park Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Preston Park SurgeryBN1 6DP | The Haven PracticeBN1 6HE |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 72.2likely range 63.6 to 78.9115 survey answers | 91.0likely range 87.1 to 92.5115 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 73.4%likely range 61.2% to 82.8%, 115 answers | 90.9%likely range 89.4% to 92.2%, 115 answersClearly higher |
| Access (mean of the two below) | 69.2%likely range 65.3% to 72.8% | 90.9%likely range 78.5% to 95.1%Clearly higher |
| Appointments within two weeks of booking | 86.9%likely range 82.4% to 90.4%, 4,167 appointments | 100.0%likely range 78.8% to 100.0%, 218 appointments |
| Calls answered by the practice | 51.4%likely range 45.0% to 57.7%, 4,848 calls | 81.7%likely range 68.9% to 90.0%, 1,045 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 39.6%likely range 28.0% to 52.6%, 107 answers | 91.4%likely range 89.9% to 92.7%, 109 answers |
| Reception and admin team | 89.1%likely range 78.5% to 94.9%, 108 answers | 95.0%likely range 93.8% to 95.9%, 114 answers |
| Having a preferred professional | 43.7%likely range 32.0% to 56.2%, 115 answers | 34.4%likely range 32.0% to 36.8%, 114 answers |
| Seeing your preferred professional | 39.4%likely range 22.9% to 58.9%, 48 answers | 66.8%likely range 62.9% to 70.5%, 44 answers |
| Knowing the next step | 83.3%likely range 71.5% to 90.9%, 105 answers | 99.2%likely range 98.6% to 99.5%, 112 answers |
| Contacting the practice | 69.2%likely range 56.6% to 79.5%, 111 answers | 90.9%likely range 89.4% to 92.2%, 113 answers |
| Wait for an appointment | 55.8%likely range 42.8% to 68.0%, 106 answers | 89.3%likely range 87.6% to 90.7%, 107 answers |
| Being listened to | 87.1%likely range 76.2% to 93.4%, 110 answers | 93.4%likely range 92.0% to 94.5%, 108 answers |
| Care and concern | 85.2%likely range 73.6% to 92.2%, 105 answers | 88.5%likely range 86.7% to 90.0%, 109 answers |
| Confidence and trust | 84.6%likely range 73.1% to 91.8%, 107 answers | 93.9%likely range 92.6% to 95.0%, 110 answers |
| Involvement in decisions | 86.8%likely range 75.4% to 93.4%, 104 answers | 95.6%likely range 94.4% to 96.5%, 102 answers |
| Needs met | 86.6%likely range 75.5% to 93.1%, 108 answers | 91.8%likely range 90.4% to 93.1%, 113 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.0%likely range 84.6% to 97.0%, 71 patients | 82.6%likely range 62.9% to 93.0%, 23 patients |
| Children at 18 months | 93.7%likely range 86.9% to 97.1%, 95 patients | 81.0%likely range 60.0% to 92.3%, 21 patients |
| Children at 5 years | 89.5%likely range 81.3% to 94.4%, 86 patients | 89.5%likely range 68.6% to 97.1%, 19 patients |
| Women aged 25 to 49 | 70.7%likely range 68.9% to 72.5%, 2,397 patients | 67.5%likely range 63.1% to 71.7%, 459 patients |
| Women aged 50 to 64 | 80.5%likely range 78.3% to 82.6%, 1,259 patients | 76.5%likely range 71.1% to 81.2%, 268 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 12,684August 2026 | 2,585August 2026 |
| Primary care network | Preston Park Community PCN | Preston Park Community PCN |
| Phone | 01273 559601 | 01273 555999 |
| Friends and Family Test (its own feedback) | 93.8% good or very good405 answers, June 2026 | 93.2% good or very good44 answers, June 2026 |
| Appointments (one month) | 6,553 in August 2026Same day 63.0%; face to face 39.8% | 479 in August 2026Same day 32.8%; face to face 77.0% |
| Antibiotic items per STAR-PU (one year) | 0.54England 0.74, April 2025 to March 2026 | 0.45England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.3 qualified permanent5.3 including trainees and locums2,399 patients per permanent GP | 1.2 qualified permanent1.2 including trainees and locums2,178 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.