Stoke-on-Trent · Compare
Potteries Medical Centre vs Cambridge House
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Potteries Medical Centre and Cambridge House cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Potteries Medical CentreST2 0JG | Cambridge HouseST2 0EU |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 86.6likely range 78.6 to 90.888 survey answers | 88.5likely range 83.2 to 91.984 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 90.0%likely range 78.8% to 95.6%, 88 answers | 88.7%likely range 81.5% to 93.3%, 84 answers |
| Access (mean of the two below) | 78.6%likely range 72.6% to 83.2% | 87.8%likely range 82.6% to 91.2% |
| Appointments within two weeks of booking | 74.6%likely range 64.1% to 82.8%, 1,232 appointments | 90.9%likely range 83.8% to 95.1%, 1,566 appointmentsClearly higher |
| Calls answered by the practice | 82.4%likely range 76.9% to 86.9%, 4,613 calls | 84.5%likely range 77.1% to 89.9%, 2,558 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 87.6%likely range 75.6% to 94.2%, 84 answers | 87.3%likely range 80.0% to 92.2%, 84 answers |
| Reception and admin team | 94.4%likely range 84.4% to 98.1%, 87 answers | 88.4%likely range 81.2% to 93.1%, 84 answers |
| Having a preferred professional | 36.4%likely range 24.6% to 50.0%, 88 answers | 55.5%likely range 46.3% to 64.3%, 84 answers |
| Seeing your preferred professional | 62.5%likely range 39.0% to 81.3%, 30 answers | 45.5%likely range 33.9% to 57.7%, 48 answers |
| Knowing the next step | 90.4%likely range 79.0% to 95.9%, 84 answers | 83.1%likely range 75.1% to 88.9%, 83 answers |
| Contacting the practice | 89.7%likely range 78.2% to 95.5%, 85 answers | 88.0%likely range 80.7% to 92.8%, 84 answers |
| Wait for an appointment | 84.2%likely range 71.1% to 92.0%, 79 answers | 71.3%likely range 62.2% to 79.0%, 80 answers |
| Being listened to | 92.5%likely range 81.7% to 97.2%, 84 answers | 84.3%likely range 76.3% to 89.9%, 82 answers |
| Care and concern | 87.0%likely range 74.9% to 93.7%, 85 answers | 77.3%likely range 68.6% to 84.1%, 82 answers |
| Confidence and trust | 91.8%likely range 80.9% to 96.8%, 85 answers | 89.7%likely range 82.7% to 94.1%, 82 answers |
| Involvement in decisions | 100.0%likely range 92.5% to 100.0%, 81 answers | 80.0%likely range 71.5% to 86.4%, 80 answers |
| Needs met | 95.2%likely range 85.3% to 98.6%, 84 answers | 86.0%likely range 78.3% to 91.4%, 80 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 84.5%likely range 75.3% to 90.7%, 84 patients | 91.3%likely range 79.7% to 96.6%, 46 patients |
| Children at 18 months | 83.8%likely range 73.8% to 90.5%, 74 patients | 96.4%likely range 87.9% to 99.0%, 56 patients |
| Children at 5 years | 86.8%likely range 79.0% to 92.0%, 106 patients | 94.6%likely range 85.4% to 98.2%, 56 patients |
| Women aged 25 to 49 | 76.5%likely range 74.1% to 78.8%, 1,277 patients | 79.7%likely range 76.6% to 82.6%, 701 patients |
| Women aged 50 to 64 | 78.7%likely range 75.1% to 81.9%, 549 patients | 81.9%likely range 77.5% to 85.5%, 353 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 7,360August 2026 | 4,513August 2026 |
| Primary care network | Hanley, Bucknall & Bentilee PCN | Hanley, Bucknall & Bentilee PCN |
| Phone | 01782 280755 | 01782 219075 |
| Friends and Family Test (its own feedback) | 96.2% good or very good211 answers, June 2026 | 96.5% good or very good201 answers, June 2026 |
| Appointments (one month) | 2,087 in August 2026Same day 34.4%; face to face 93.5% | 1,651 in August 2026Same day 45.9%; face to face 75.7% |
| Antibiotic items per STAR-PU (one year) | 0.88England 0.74, April 2025 to March 2026 | 1.44England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.7 qualified permanent1.7 including trainees and locums4,313 patients per permanent GP | 1.3 qualified permanent1.3 including trainees and locums3,385 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.