Bournemouth, Christchurch and Poole · Compare
Poole Town Surgery vs Evergreen Oak Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Poole Town Surgery and Evergreen Oak Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Add a third practiceAll practices in Bournemouth, Christchurch and Poole
Side by side
| Measure | Poole Town SurgeryBH15 2PG | Evergreen Oak SurgeryBH14 0HU |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.4likely range 77.7 to 84.4116 survey answers | 83.0likely range 79.1 to 86.1126 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 82.9%likely range 78.1% to 86.8%, 116 answers | 83.5%likely range 78.5% to 87.6%, 126 answers |
| Access (mean of the two below) | 77.8%likely range 72.4% to 82.1% | 81.6%likely range 76.0% to 85.6% |
| Appointments within two weeks of booking | 86.4%likely range 79.3% to 91.3%, 1,949 appointments | 86.6%likely range 77.6% to 92.3%, 1,272 appointments |
| Calls answered by the practice | 69.2%likely range 61.1% to 76.3%, 2,890 calls | 76.5%likely range 69.8% to 82.1%, 3,797 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 56.9%likely range 50.9% to 62.6%, 108 answers | 73.4%likely range 67.5% to 78.5%, 121 answers |
| Reception and admin team | 83.2%likely range 78.4% to 87.1%, 112 answers | 91.9%likely range 87.8% to 94.6%, 126 answers |
| Having a preferred professional | 40.6%likely range 35.1% to 46.4%, 114 answers | 33.0%likely range 27.4% to 39.0%, 124 answers |
| Seeing your preferred professional | 16.0%likely range 9.5% to 25.8%, 33 answers | 18.9%likely range 11.4% to 29.7%, 36 answers |
| Knowing the next step | 86.4%likely range 81.8% to 89.9%, 109 answers | 90.7%likely range 86.4% to 93.7%, 123 answers |
| Contacting the practice | 71.6%likely range 66.0% to 76.5%, 112 answers | 82.2%likely range 77.0% to 86.4%, 125 answers |
| Wait for an appointment | 68.3%likely range 62.1% to 73.8%, 97 answers | 71.5%likely range 65.2% to 77.0%, 111 answers |
| Being listened to | 93.1%likely range 89.5% to 95.5%, 112 answers | 88.9%likely range 84.4% to 92.2%, 123 answers |
| Care and concern | 93.3%likely range 89.7% to 95.7%, 113 answers | 84.5%likely range 79.5% to 88.5%, 125 answers |
| Confidence and trust | 94.9%likely range 91.7% to 96.9%, 114 answers | 95.2%likely range 91.8% to 97.3%, 122 answers |
| Involvement in decisions | 95.0%likely range 91.7% to 97.0%, 107 answers | 95.4%likely range 92.0% to 97.4%, 120 answers |
| Needs met | 96.0%likely range 93.1% to 97.8%, 113 answers | 88.6%likely range 84.0% to 92.0%, 120 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 86.5%likely range 72.0% to 94.1%, 37 patients | 95.4%likely range 88.8% to 98.2%, 87 patients |
| Children at 18 months | 87.2%likely range 74.8% to 94.0%, 47 patients | 88.6%likely range 81.5% to 93.2%, 114 patients |
| Children at 5 years | 86.5%likely range 72.0% to 94.1%, 37 patients | 98.8%likely range 93.4% to 99.8%, 82 patients |
| Women aged 25 to 49 | 63.8%likely range 60.7% to 66.8%, 931 patients | 76.1%likely range 73.8% to 78.3%, 1,356 patients |
| Women aged 50 to 64 | 71.4%likely range 66.9% to 75.5%, 430 patients | 79.4%likely range 76.3% to 82.1%, 732 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,120August 2026 | 7,638August 2026 |
| Primary care network | Poole Central PCN | Poole Central PCN |
| Phone | 01202 670111 | 01202 747496 |
| Friends and Family Test (its own feedback) | 94.5% good or very good165 answers, June 2026 | 93.5% good or very good200 answers, June 2026 |
| Appointments (one month) | 2,031 in August 2026Same day 49.6%; face to face 59.3% | 2,914 in August 2026Same day 41.0%; face to face 72.2% |
| Antibiotic items per STAR-PU (one year) | 0.72England 0.74, April 2025 to March 2026 | 0.68England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.0 qualified permanent2.0 including trainees and locums2,560 patients per permanent GP | 3.3 qualified permanent3.3 including trainees and locums2,348 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.