Tandridge · Compare
Pond Tail Surgery vs Oxted Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Pond Tail Surgery’s Practice Grade is clearly higher than Oxted Health Centre’s: its likely range lies wholly above.
Side by side
| Measure | Pond Tail SurgeryRH9 8DY | Oxted Health CentreRH8 0BQ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 86.0likely range 82.3 to 88.7105 survey answersClearly higher | 69.2likely range 56.6 to 79.0112 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 91.7%likely range 87.2% to 94.7%, 105 answersClearly higher | 68.3%likely range 50.3% to 82.1%, 112 answers |
| Access (mean of the two below) | 72.6%likely range 65.7% to 78.2% | 71.3%likely range 66.6% to 75.4% |
| Appointments within two weeks of booking | 78.7%likely range 69.1% to 85.9%, 1,371 appointments | 77.1%likely range 70.6% to 82.5%, 2,876 appointments |
| Calls answered by the practice | 66.3%likely range 56.6% to 74.9%, 2,073 calls | 65.4%likely range 58.7% to 71.5%, 4,367 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 73.5%likely range 66.8% to 79.3%, 95 answers | 41.9%likely range 25.4% to 60.5%, 101 answers |
| Reception and admin team | 93.1%likely range 88.8% to 95.9%, 101 answers | 83.2%likely range 65.7% to 92.7%, 107 answers |
| Having a preferred professional | 28.3%likely range 22.6% to 34.8%, 103 answers | 22.2%likely range 11.0% to 39.8%, 112 answers |
| Seeing your preferred professional | 52.0%likely range 39.5% to 64.3%, 31 answers | 43.6%likely range 16.8% to 74.7%, 30 answers |
| Knowing the next step | 93.3%likely range 89.0% to 96.0%, 101 answers | 83.9%likely range 66.7% to 93.1%, 109 answers |
| Contacting the practice | 81.4%likely range 75.5% to 86.1%, 103 answers | 62.0%likely range 44.1% to 77.2%, 111 answers |
| Wait for an appointment | 83.4%likely range 77.5% to 88.1%, 94 answers | 72.5%likely range 53.2% to 85.9%, 98 answers |
| Being listened to | 95.1%likely range 91.2% to 97.4%, 100 answers | 85.1%likely range 67.9% to 93.9%, 107 answers |
| Care and concern | 96.5%likely range 92.9% to 98.3%, 100 answers | 83.0%likely range 65.6% to 92.6%, 108 answers |
| Confidence and trust | 96.2%likely range 92.6% to 98.1%, 102 answers | 98.4%likely range 85.5% to 99.8%, 108 answers |
| Involvement in decisions | 96.4%likely range 92.8% to 98.2%, 98 answers | 90.8%likely range 73.6% to 97.2%, 95 answers |
| Needs met | 97.1%likely range 93.7% to 98.7%, 99 answers | 88.4%likely range 71.7% to 95.8%, 106 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 95.2%likely range 86.7% to 98.3%, 62 patients | 91.9%likely range 85.7% to 95.5%, 123 patients |
| Children at 18 months | 92.5%likely range 82.1% to 97.0%, 53 patients | 88.3%likely range 82.3% to 92.5%, 154 patients |
| Children at 5 years | 91.2%likely range 81.1% to 96.2%, 57 patients | 91.1%likely range 86.3% to 94.4%, 192 patients |
| Women aged 25 to 49 | 73.1%likely range 70.2% to 75.7%, 976 patients | 74.3%likely range 72.5% to 76.0%, 2,456 patients |
| Women aged 50 to 64 | 75.9%likely range 72.3% to 79.2%, 602 patients | 79.8%likely range 77.8% to 81.6%, 1,689 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,464August 2026 | 16,844August 2026 |
| Primary care network | South Tandridge PCN | South Tandridge PCN |
| Phone | 01883 742279 | 01883 734000 |
| Friends and Family Test (its own feedback) | 97.2% good or very good252 answers, June 2026 | 94.7% good or very good533 answers, June 2026 |
| Appointments (one month) | 2,997 in August 2026Same day 27.5%; face to face 59.6% | 6,620 in August 2026Same day 22.7%; face to face 83.7% |
| Antibiotic items per STAR-PU (one year) | 0.78England 0.74, April 2025 to March 2026 | 0.80England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.6 qualified permanent2.6 including trainees and locums2,468 patients per permanent GP | 8.5 qualified permanent8.5 including trainees and locums1,984 patients per permanent GP |
| CQC rating (a separate source) | – | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.