Greenwich · Compare
Plumstead and Wickham Lane Surgery vs Bannockburn Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Plumstead and Wickham Lane Surgery and Bannockburn Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Plumstead and Wickham Lane SurgerySE18 1SE | Bannockburn SurgerySE18 1ES |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.7likely range 74.6 to 83.8111 survey answers | 75.8likely range 70.9 to 80.0100 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 80.3%likely range 73.4% to 85.9%, 111 answers | 71.7%likely range 65.3% to 77.3%, 100 answers |
| Access (mean of the two below) | 78.2%likely range 72.1% to 82.1% | 85.3%likely range 78.7% to 89.9% |
| Appointments within two weeks of booking | 95.5%likely range 86.1% to 98.6%, 795 appointments | 97.3%likely range 90.4% to 99.3%, 1,078 appointments |
| Calls answered by the practice | 60.8%likely range 53.2% to 67.9%, 3,439 calls | 73.2%likely range 61.9% to 82.1%, 1,489 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 70.3%likely range 62.3% to 77.2%, 102 answers | 48.9%likely range 42.2% to 55.7%, 98 answers |
| Reception and admin team | 90.3%likely range 84.5% to 94.1%, 106 answers | 81.6%likely range 75.8% to 86.3%, 96 answers |
| Having a preferred professional | 31.4%likely range 24.6% to 39.2%, 110 answers | 43.8%likely range 37.2% to 50.5%, 99 answers |
| Seeing your preferred professional | 38.7%likely range 26.7% to 52.3%, 39 answers | 32.7%likely range 23.5% to 43.4%, 40 answers |
| Knowing the next step | 73.7%likely range 66.0% to 80.3%, 103 answers | 74.3%likely range 67.8% to 79.9%, 93 answers |
| Contacting the practice | 79.4%likely range 72.2% to 85.1%, 107 answers | 69.4%likely range 62.8% to 75.2%, 97 answers |
| Wait for an appointment | 84.4%likely range 77.0% to 89.7%, 92 answers | 52.0%likely range 44.8% to 59.0%, 87 answers |
| Being listened to | 92.5%likely range 87.0% to 95.8%, 103 answers | 83.7%likely range 78.1% to 88.1%, 97 answers |
| Care and concern | 88.3%likely range 82.0% to 92.6%, 103 answers | 76.8%likely range 70.5% to 82.0%, 95 answers |
| Confidence and trust | 94.5%likely range 89.3% to 97.2%, 101 answers | 90.4%likely range 85.4% to 93.8%, 91 answers |
| Involvement in decisions | 92.7%likely range 87.1% to 96.0%, 99 answers | 85.9%likely range 80.2% to 90.2%, 88 answers |
| Needs met | 89.4%likely range 83.2% to 93.5%, 101 answers | 76.2%likely range 69.7% to 81.6%, 92 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.7%likely range 81.5% to 94.5%, 87 patients | 81.6%likely range 66.6% to 90.8%, 38 patients |
| Children at 18 months | 85.3%likely range 76.8% to 91.0%, 95 patients | 84.0%likely range 71.5% to 91.7%, 50 patients |
| Children at 5 years | 76.5%likely range 66.4% to 84.2%, 85 patients | 82.5%likely range 70.6% to 90.2%, 57 patients |
| Women aged 25 to 49 | 60.3%likely range 58.0% to 62.6%, 1,746 patients | 62.1%likely range 59.3% to 64.9%, 1,112 patients |
| Women aged 50 to 64 | 75.6%likely range 72.1% to 78.7%, 643 patients | 82.1%likely range 78.0% to 85.6%, 392 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,456August 2026 | 5,510August 2026 |
| Primary care network | Heritage PCN | Heritage PCN |
| Phone | 020 88550052 | 020 88555540 |
| Friends and Family Test (its own feedback) | 87.5% good or very good16 answers, June 2026 | 85.9% good or very good78 answers, June 2026 |
| Appointments (one month) | 2,662 in August 2026Same day 33.1%; face to face 53.6% | 1,434 in August 2026Same day 29.5%; face to face 66.7% |
| Antibiotic items per STAR-PU (one year) | 0.57England 0.74, April 2025 to March 2026 | 0.36England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.1 qualified permanent4.5 including trainees and locums7,927 patients per permanent GP | 0.8 qualified permanent0.8 including trainees and locums |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.