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Pinhoe Surgery vs Cranbrook Medical Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Pinhoe Surgery and Cranbrook Medical Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Pinhoe SurgeryEX1 3SY | Cranbrook Medical PracticeEX5 7DR |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 83.9likely range 68.2 to 89.794 survey answers | 73.6likely range 68.4 to 78.188 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | No label |
| Patients who describe the practice as good | 88.7%likely range 66.4% to 96.9%, 94 answers | 68.1%likely range 61.0% to 74.4%, 88 answers |
| Access (mean of the two below) | 72.5%likely range 69.1% to 75.6% | 86.2%likely range 81.4% to 89.7%Clearly higher |
| Appointments within two weeks of booking | 77.0%likely range 72.7% to 80.8%, 6,354 appointments | 95.8%likely range 90.8% to 98.1%, 1,988 appointmentsClearly higher |
| Calls answered by the practice | 67.9%likely range 62.7% to 72.7%, 6,917 calls | 76.6%likely range 68.4% to 83.2%, 2,571 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 73.4%likely range 49.0% to 88.8%, 88 answers | 51.0%likely range 43.5% to 58.5%, 81 answers |
| Reception and admin team | 90.7%likely range 68.5% to 97.7%, 92 answers | 74.9%likely range 68.0% to 80.7%, 85 answers |
| Having a preferred professional | 49.3%likely range 28.1% to 70.8%, 94 answers | 22.1%likely range 16.7% to 28.7%, 88 answers |
| Seeing your preferred professional | 50.6%likely range 22.8% to 78.0%, 49 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 85.8%likely range 62.2% to 95.7%, 89 answers | 61.4%likely range 54.0% to 68.3%, 84 answers |
| Contacting the practice | 87.5%likely range 64.4% to 96.4%, 90 answers | 61.6%likely range 54.3% to 68.5%, 86 answers |
| Wait for an appointment | 65.8%likely range 40.9% to 84.2%, 82 answers | 52.4%likely range 44.6% to 60.0%, 76 answers |
| Being listened to | 91.3%likely range 68.8% to 98.0%, 89 answers | 78.7%likely range 71.8% to 84.2%, 79 answers |
| Care and concern | 95.4%likely range 74.0% to 99.4%, 88 answers | 80.1%likely range 73.4% to 85.5%, 80 answers |
| Confidence and trust | 92.7%likely range 70.6% to 98.5%, 89 answers | 86.9%likely range 80.9% to 91.2%, 80 answers |
| Involvement in decisions | 93.1%likely range 69.9% to 98.7%, 82 answers | 84.9%likely range 78.3% to 89.7%, 73 answers |
| Needs met | 94.8%likely range 73.2% to 99.2%, 88 answers | 80.9%likely range 74.2% to 86.2%, 79 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 95.0%likely range 91.2% to 97.2%, 219 patients | 93.7%likely range 88.5% to 96.7%, 143 patients |
| Children at 18 months | 95.0%likely range 91.6% to 97.0%, 259 patients | 91.3%likely range 84.7% to 95.2%, 115 patients |
| Children at 5 years | 89.5%likely range 85.1% to 92.7%, 248 patients | 90.4%likely range 84.0% to 94.4%, 125 patients |
| Women aged 25 to 49 | 76.0%likely range 74.6% to 77.4%, 3,564 patients | 78.2%likely range 76.1% to 80.1%, 1,625 patients |
| Women aged 50 to 64 | 78.2%likely range 76.0% to 80.3%, 1,406 patients | 78.8%likely range 73.6% to 83.3%, 274 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 18,586August 2026 | 6,581August 2026 |
| Primary care network | Outer Exeter PCN | Outer Exeter PCN |
| Phone | 01392 469666 | 01404 819207 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 90.9% good or very good175 answers, June 2026 |
| Appointments (one month) | 7,651 in August 2026Same day 45.4%; face to face 67.0% | 3,323 in August 2026Same day 49.7%; face to face 45.2% |
| Antibiotic items per STAR-PU (one year) | 0.81England 0.74, April 2025 to March 2026 | 0.84England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 11.2 qualified permanent14.4 including trainees and locums1,667 patients per permanent GP | 1.9 qualified permanent1.9 including trainees and locums3,551 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.