North Somerset · Compare
Pier Health Group Ltd vs Tudor Lodge Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Pier Health Group Ltd and Tudor Lodge Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Pier Health Group LtdBS23 1YA | Tudor Lodge SurgeryBS23 4JP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 74.9likely range 70.5 to 78.7130 survey answers | 80.3likely range 72.9 to 85.7107 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 70.5%likely range 64.4% to 75.9%, 130 answers | 78.7%likely range 68.3% to 86.4%, 107 answers |
| Access (mean of the two below) | 84.9%likely range 81.8% to 87.4% | 83.7%likely range 80.1% to 86.5% |
| Appointments within two weeks of booking | 97.3%likely range 94.1% to 98.7%, 3,325 appointmentsClearly higher | 85.0%likely range 79.7% to 89.1%, 3,417 appointments |
| Calls answered by the practice | 72.5%likely range 67.2% to 77.3%, 6,185 calls | 82.3%likely range 77.5% to 86.2%, 6,167 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 49.8%likely range 43.3% to 56.3%, 122 answers | 75.9%likely range 64.3% to 84.6%, 92 answers |
| Reception and admin team | 84.2%likely range 78.9% to 88.3%, 125 answers | 88.1%likely range 78.7% to 93.7%, 101 answers |
| Having a preferred professional | 16.1%likely range 12.0% to 21.3%, 130 answers | 31.9%likely range 22.4% to 43.0%, 105 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 53.4%likely range 35.7% to 70.2%, 41 answers |
| Knowing the next step | 80.2%likely range 74.7% to 84.8%, 126 answers | 90.8%likely range 82.1% to 95.5%, 103 answers |
| Contacting the practice | 52.0%likely range 45.7% to 58.2%, 131 answers | 77.9%likely range 67.2% to 85.8%, 104 answers |
| Wait for an appointment | 67.8%likely range 61.2% to 73.8%, 112 answers | 74.9%likely range 63.7% to 83.6%, 98 answers |
| Being listened to | 82.0%likely range 76.5% to 86.4%, 124 answers | 90.2%likely range 81.4% to 95.1%, 104 answers |
| Care and concern | 80.6%likely range 75.0% to 85.2%, 125 answers | 92.9%likely range 84.6% to 96.9%, 100 answers |
| Confidence and trust | 92.9%likely range 88.8% to 95.5%, 125 answers | 92.8%likely range 84.4% to 96.8%, 101 answers |
| Involvement in decisions | 90.6%likely range 86.0% to 93.7%, 120 answers | 89.3%likely range 79.8% to 94.7%, 95 answers |
| Needs met | 88.4%likely range 83.6% to 92.0%, 123 answers | 91.6%likely range 83.0% to 96.1%, 102 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 90.7%likely range 82.0% to 95.4%, 75 patients | 95.4%likely range 88.8% to 98.2%, 87 patients |
| Children at 18 months | 92.1%likely range 83.8% to 96.3%, 76 patients | 90.4%likely range 83.2% to 94.7%, 104 patients |
| Children at 5 years | 84.3%likely range 74.0% to 91.0%, 70 patients | 90.4%likely range 83.7% to 94.6%, 115 patients |
| Women aged 25 to 49 | 60.7%likely range 58.2% to 63.2%, 1,458 patients | 69.0%likely range 66.8% to 71.0%, 1,876 patients |
| Women aged 50 to 64 | 72.7%likely range 69.6% to 75.6%, 851 patients | 80.5%likely range 78.1% to 82.6%, 1,189 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 14,608August 2026 | 12,238August 2026 |
| Primary care network | Pier Health PCN | Pier Health PCN |
| Phone | 01934 628111 | 01934 622665 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 90.6% good or very good374 answers, June 2026 |
| Appointments (one month) | 7,469 in August 2026Same day 37.3%; face to face 55.6% | 6,300 in August 2026Same day 26.6%; face to face 59.6% |
| Antibiotic items per STAR-PU (one year) | 0.71England 0.74, April 2025 to March 2026 | 0.70England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 7.8 qualified permanent7.8 including trainees and locums1,863 patients per permanent GP | 4.7 qualified permanent4.7 including trainees and locums2,585 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.