Swindon · Compare
Phoenix Surgery vs Park Lane Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Phoenix Surgery and Park Lane Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Phoenix SurgerySN5 8SX | Park Lane PracticeSN1 5HG |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 72.0likely range 67.8 to 75.0107 survey answers | 78.2likely range 70.0 to 84.881 survey answers |
| Label (against the England average) | No label | Cannot be told apart from the England average |
| Patients who describe the practice as good | 64.6%likely range 60.1% to 68.8%, 107 answers | 72.5%likely range 60.8% to 81.8%, 81 answers |
| Access (mean of the two below) | 89.1%likely range 79.7% to 90.3% | 91.5%likely range 87.6% to 93.6% |
| Appointments within two weeks of booking | 98.6%likely range 89.2% to 99.8%, 641 appointments | 98.2%likely range 92.2% to 99.6%, 1,164 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 84.7%likely range 79.8% to 88.6%, 5,417 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 70.9%likely range 66.5% to 74.9%, 103 answers | 63.4%likely range 51.3% to 74.0%, 80 answers |
| Reception and admin team | 81.2%likely range 77.3% to 84.6%, 101 answers | 79.7%likely range 68.4% to 87.7%, 80 answers |
| Having a preferred professional | 20.6%likely range 17.1% to 24.5%, 106 answers | 21.0%likely range 12.9% to 32.3%, 81 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 80.0%likely range 76.0% to 83.4%, 104 answers | 89.2%likely range 79.3% to 94.7%, 79 answers |
| Contacting the practice | 63.2%likely range 58.7% to 67.6%, 104 answers | 62.0%likely range 49.9% to 72.7%, 81 answers |
| Wait for an appointment | 48.6%likely range 43.7% to 53.5%, 93 answers | 52.4%likely range 39.5% to 65.0%, 68 answers |
| Being listened to | 72.2%likely range 67.9% to 76.2%, 103 answers | 69.4%likely range 57.3% to 79.3%, 79 answers |
| Care and concern | 71.2%likely range 66.8% to 75.3%, 100 answers | 71.7%likely range 59.7% to 81.2%, 79 answers |
| Confidence and trust | 86.0%likely range 82.4% to 88.9%, 99 answers | 87.3%likely range 76.9% to 93.4%, 77 answers |
| Involvement in decisions | 82.3%likely range 78.2% to 85.8%, 90 answers | 82.4%likely range 71.2% to 89.9%, 77 answers |
| Needs met | 85.7%likely range 82.1% to 88.7%, 102 answers | 80.0%likely range 68.3% to 88.1%, 75 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 87.9%likely range 72.7% to 95.2%, 33 patients | 89.7%likely range 79.2% to 95.2%, 58 patients |
| Children at 18 months | 82.5%likely range 68.0% to 91.3%, 40 patients | 88.1%likely range 78.2% to 93.8%, 67 patients |
| Children at 5 years | 77.4%likely range 64.5% to 86.5%, 53 patients | 84.2%likely range 74.4% to 90.7%, 76 patients |
| Women aged 25 to 49 | 63.0%likely range 59.4% to 66.4%, 713 patients | 52.2%likely range 49.7% to 54.7%, 1,553 patients |
| Women aged 50 to 64 | 77.6%likely range 73.3% to 81.5%, 398 patients | 72.3%likely range 68.3% to 75.9%, 530 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,271August 2026 | 7,503August 2026 |
| Primary care network | Brunel Health Group Pcn6 | Brunel Health Group Pcn6 |
| Phone | 01793 600440 | 01793 523176 |
| Friends and Family Test (its own feedback) | No results for June 2026 | No results for June 2026 |
| Appointments (one month) | 1,508 in August 2026Same day 24.6%; face to face 79.6% | 2,302 in August 2026Same day 24.8%; face to face 83.1% |
| Antibiotic items per STAR-PU (one year) | 0.69England 0.74, April 2025 to March 2026 | 0.55England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.0 qualified permanent1.0 including trainees and locums4,271 patients per permanent GP | 1.7 qualified permanent4.7 including trainees and locums4,502 patients per permanent GP |
| CQC rating (a separate source) | Not Rated | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.