St. Helens · Compare
Phoenix Medical Centre vs Lingholme Health Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Phoenix Medical Centre and Lingholme Health Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Phoenix Medical CentreWA10 2HT | Lingholme Health CentreWA10 2HT |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 82.0likely range 76.7 to 84.9114 survey answers | 89.1likely range 83.1 to 91.498 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 79.2%likely range 74.6% to 83.2%, 114 answers | 90.5%likely range 86.7% to 93.3%, 98 answersClearly higher |
| Access (mean of the two below) | 88.5%likely range 74.5% to 90.3% | 85.8%likely range 67.7% to 89.7% |
| Appointments within two weeks of booking | 98.0%likely range 84.0% to 99.8%, 401 appointments | 95.3%likely range 77.2% to 99.2%, 317 appointments |
| Calls answered by the practice | Not in the grade: no phone data | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 56.8%likely range 51.3% to 62.1%, 109 answers | 87.9%likely range 83.7% to 91.2%, 92 answers |
| Reception and admin team | 81.9%likely range 77.4% to 85.7%, 109 answers | 97.5%likely range 95.0% to 98.7%, 97 answers |
| Having a preferred professional | 55.0%likely range 49.6% to 60.3%, 110 answers | 39.4%likely range 34.1% to 45.0%, 96 answers |
| Seeing your preferred professional | 44.8%likely range 37.3% to 52.6%, 55 answers | 67.4%likely range 59.1% to 74.7%, 44 answers |
| Knowing the next step | 82.6%likely range 78.1% to 86.3%, 109 answers | 94.0%likely range 90.6% to 96.2%, 91 answers |
| Contacting the practice | 76.6%likely range 71.8% to 80.9%, 112 answers | 93.8%likely range 90.5% to 96.0%, 95 answers |
| Wait for an appointment | 64.4%likely range 58.8% to 69.6%, 102 answers | 79.6%likely range 74.5% to 83.9%, 89 answers |
| Being listened to | 83.1%likely range 78.7% to 86.7%, 112 answers | 91.1%likely range 87.3% to 93.9%, 93 answers |
| Care and concern | 85.6%likely range 81.4% to 89.0%, 111 answers | 88.6%likely range 84.5% to 91.8%, 93 answers |
| Confidence and trust | 90.2%likely range 86.5% to 93.0%, 111 answers | 94.0%likely range 90.7% to 96.2%, 93 answers |
| Involvement in decisions | 93.9%likely range 90.6% to 96.1%, 103 answers | 93.1%likely range 89.6% to 95.5%, 92 answers |
| Needs met | 86.4%likely range 82.3% to 89.7%, 112 answers | 94.4%likely range 91.2% to 96.5%, 92 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.0%likely range 80.5% to 99.3%, 25 patients | 78.6%likely range 60.5% to 89.8%, 28 patients |
| Children at 18 months | 96.7%likely range 83.3% to 99.4%, 30 patients | 90.6%likely range 75.8% to 96.8%, 32 patients |
| Children at 5 years | 91.3%likely range 73.2% to 97.6%, 23 patients | 90.0%likely range 76.9% to 96.0%, 40 patients |
| Women aged 25 to 49 | 62.0%likely range 57.8% to 66.1%, 519 patients | 75.1%likely range 71.4% to 78.6%, 555 patients |
| Women aged 50 to 64 | 63.5%likely range 57.9% to 68.7%, 301 patients | 77.0%likely range 71.5% to 81.7%, 261 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 3,288August 2026 | 3,408August 2026 |
| Primary care network | St Helens Central PCN | St Helens Central PCN |
| Phone | 01744 621120 | 01744 624200 |
| Friends and Family Test (its own feedback) | 78.6% good or very good14 answers, June 2026 | 90.0% good or very good20 answers, June 2026 |
| Appointments (one month) | 1,422 in August 2026Same day 42.0%; face to face 58.2% | 1,215 in August 2026Same day 46.4%; face to face 47.0% |
| Antibiotic items per STAR-PU (one year) | 1.11England 0.74, April 2025 to March 2026 | 0.58England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 0.5 qualified permanent0.5 including trainees and locums | 1.5 qualified permanent1.5 including trainees and locums2,282 patients per permanent GP |
| CQC rating (a separate source) | – | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.