Coventry · Compare
Phoenix Family Care vs Park House
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Phoenix Family Care and Park House cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Phoenix Family CareCV3 6GQ | Park HouseCV1 2DL |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.4likely range 76.2 to 85.4110 survey answers | 86.1likely range 82.6 to 88.8109 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 79.9%likely range 72.8% to 85.5%, 110 answers | 85.5%likely range 80.9% to 89.1%, 109 answers |
| Access (mean of the two below) | 84.6%likely range 80.3% to 87.9% | 87.3%likely range 82.7% to 90.9% |
| Appointments within two weeks of booking | 93.3%likely range 88.0% to 96.3%, 2,236 appointments | 98.5%likely range 95.5% to 99.5%, 2,866 appointments |
| Calls answered by the practice | 75.8%likely range 68.9% to 81.6%, 3,558 calls | 76.1%likely range 67.4% to 83.1%, 2,318 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 51.6%likely range 43.6% to 59.5%, 108 answers | 91.4%likely range 87.3% to 94.2%, 101 answers |
| Reception and admin team | 86.6%likely range 80.1% to 91.2%, 106 answers | 95.4%likely range 92.2% to 97.3%, 108 answers |
| Having a preferred professional | 32.9%likely range 25.9% to 40.8%, 110 answers | 29.0%likely range 24.0% to 34.6%, 109 answers |
| Seeing your preferred professional | 24.6%likely range 15.0% to 37.7%, 40 answers | 35.0%likely range 25.7% to 45.6%, 35 answers |
| Knowing the next step | 81.7%likely range 74.7% to 87.2%, 106 answers | 94.4%likely range 90.9% to 96.6%, 103 answers |
| Contacting the practice | 68.1%likely range 60.2% to 75.0%, 108 answers | 91.0%likely range 87.0% to 93.9%, 106 answers |
| Wait for an appointment | 70.1%likely range 61.8% to 77.3%, 97 answers | 93.6%likely range 89.7% to 96.1%, 92 answers |
| Being listened to | 88.9%likely range 82.8% to 93.0%, 108 answers | 92.1%likely range 88.2% to 94.8%, 102 answers |
| Care and concern | 86.9%likely range 80.6% to 91.4%, 109 answers | 94.2%likely range 90.7% to 96.5%, 101 answers |
| Confidence and trust | 95.0%likely range 90.2% to 97.5%, 109 answers | 91.0%likely range 86.9% to 93.9%, 100 answers |
| Involvement in decisions | 92.6%likely range 87.1% to 95.9%, 102 answers | 94.3%likely range 90.6% to 96.6%, 94 answers |
| Needs met | 91.0%likely range 85.3% to 94.6%, 108 answers | 95.4%likely range 92.1% to 97.4%, 101 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.9%likely range 80.4% to 98.3%, 33 patients | 93.5%likely range 79.3% to 98.2%, 31 patients |
| Children at 18 months | 85.7%likely range 70.6% to 93.7%, 35 patients | 91.2%likely range 77.0% to 97.0%, 34 patients |
| Children at 5 years | 92.5%likely range 80.1% to 97.4%, 40 patients | 74.5%likely range 60.5% to 84.7%, 47 patients |
| Women aged 25 to 49 | 66.5%likely range 63.1% to 69.8%, 762 patients | 48.0%likely range 44.8% to 51.2%, 937 patients |
| Women aged 50 to 64 | 79.3%likely range 75.6% to 82.6%, 508 patients | 72.4%likely range 67.2% to 77.1%, 308 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,540August 2026 | 4,634August 2026 |
| Primary care network | GP Connect PCN | GP Connect PCN |
| Phone | 024 76227234 | 024 76224438 |
| Friends and Family Test (its own feedback) | 92.5% good or very good201 answers, June 2026 | 97.6% good or very good84 answers, June 2026 |
| Appointments (one month) | 2,765 in August 2026Same day 56.3%; face to face 55.4% | 3,257 in August 2026Same day 74.7%; face to face 24.2% |
| Antibiotic items per STAR-PU (one year) | 0.89England 0.74, April 2025 to March 2026 | 0.88England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.6 qualified permanent2.6 including trainees and locums2,098 patients per permanent GP | 2.8 qualified permanent4.0 including trainees and locums1,671 patients per permanent GP |
| CQC rating (a separate source) | – | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.