Richmond upon Thames · Compare
Parkshot Medical Practice vs Paradise Road Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Paradise Road Surgery’s Practice Grade is clearly higher than Parkshot Medical Practice’s: its likely range lies wholly above.
Side by side
| Measure | Parkshot Medical PracticeTW9 2RG | Paradise Road SurgeryTW9 1SA |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 79.8likely range 70.8 to 85.8117 survey answers | 89.1likely range 86.0 to 90.7106 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 81.6%likely range 68.9% to 89.9%, 117 answers | 87.7%likely range 85.7% to 89.4%, 106 answers |
| Access (mean of the two below) | 75.5%likely range 70.2% to 79.6% | 92.1%likely range 83.1% to 95.8%Clearly higher |
| Appointments within two weeks of booking | 93.2%likely range 86.2% to 96.8%, 1,430 appointments | 93.9%likely range 81.1% to 98.2%, 555 appointments |
| Calls answered by the practice | 57.6%likely range 49.8% to 65.1%, 3,268 calls | 90.2%likely range 77.6% to 96.1%, 871 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 55.3%likely range 41.0% to 68.8%, 104 answers | 87.9%likely range 85.9% to 89.7%, 101 answers |
| Reception and admin team | 86.9%likely range 74.9% to 93.7%, 115 answers | 89.9%likely range 88.1% to 91.5%, 105 answers |
| Having a preferred professional | 30.8%likely range 19.9% to 44.4%, 118 answers | 61.4%likely range 58.6% to 64.1%, 105 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 72.1%likely range 68.8% to 75.2%, 66 answers |
| Knowing the next step | 92.2%likely range 81.2% to 97.0%, 112 answers | 88.3%likely range 86.3% to 90.0%, 105 answers |
| Contacting the practice | 78.6%likely range 65.4% to 87.7%, 114 answers | 88.5%likely range 86.6% to 90.2%, 107 answers |
| Wait for an appointment | 65.1%likely range 50.5% to 77.3%, 104 answers | 81.4%likely range 79.0% to 83.6%, 99 answers |
| Being listened to | 89.3%likely range 77.4% to 95.3%, 109 answers | 93.7%likely range 92.1% to 94.9%, 104 answers |
| Care and concern | 90.1%likely range 78.4% to 95.8%, 110 answers | 95.4%likely range 94.1% to 96.5%, 104 answers |
| Confidence and trust | 96.2%likely range 86.7% to 99.0%, 112 answers | 94.5%likely range 93.1% to 95.7%, 103 answers |
| Involvement in decisions | 92.7%likely range 81.8% to 97.3%, 111 answers | 93.3%likely range 91.6% to 94.6%, 98 answers |
| Needs met | 89.9%likely range 78.4% to 95.7%, 112 answers | 92.3%likely range 90.7% to 93.7%, 104 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 88.7%likely range 81.9% to 93.2%, 124 patients | 90.9%likely range 62.3% to 98.4%, 11 patients |
| Children at 18 months | 87.3%likely range 79.4% to 92.4%, 102 patients | 63.6%likely range 35.4% to 84.8%, 11 patients |
| Children at 5 years | 87.0%likely range 80.2% to 91.7%, 131 patients | 87.5%likely range 64.0% to 96.5%, 16 patients |
| Women aged 25 to 49 | 73.4%likely range 71.7% to 75.1%, 2,517 patients | 63.8%likely range 59.1% to 68.3%, 420 patients |
| Women aged 50 to 64 | 79.2%likely range 77.0% to 81.3%, 1,376 patients | 69.6%likely range 63.9% to 74.8%, 273 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 13,740August 2026 | 2,410August 2026 |
| Primary care network | Richmond PCN | Richmond PCN |
| Phone | 020 89484217 | 020 89402423 |
| Friends and Family Test (its own feedback) | 90.6% good or very good32 answers, June 2026 | 90.6% good or very good53 answers, June 2026 |
| Appointments (one month) | 3,674 in August 2026Same day 39.8%; face to face 56.8% | 1,033 in August 2026Same day 48.2%; face to face 42.7% |
| Antibiotic items per STAR-PU (one year) | 0.46England 0.74, April 2025 to March 2026 | 0.46England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.9 qualified permanent9.9 including trainees and locums1,991 patients per permanent GP | 1.2 qualified permanent1.3 including trainees and locums1,994 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.