Horsham · Compare
Park Surgery vs Orchard Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Orchard Surgery’s Practice Grade is clearly higher than Park Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Park SurgeryRH12 1BG | Orchard SurgeryRH12 1PJ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 63.5likely range 49.9 to 75.4113 survey answers | 84.3likely range 80.6 to 87.1145 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 59.3%likely range 39.9% to 76.2%, 113 answers | 87.1%likely range 82.3% to 90.8%, 145 answersClearly higher |
| Access (mean of the two below) | 73.2%likely range 70.2% to 75.9% | 77.5%likely range 73.0% to 81.4% |
| Appointments within two weeks of booking | 91.8%likely range 89.0% to 93.9%, 7,381 appointments | 87.5%likely range 82.6% to 91.2%, 3,438 appointments |
| Calls answered by the practice | 54.4%likely range 49.2% to 59.5%, 7,505 calls | 67.5%likely range 59.9% to 74.2%, 3,404 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 29.6%likely range 14.6% to 50.8%, 99 answers | 69.9%likely range 63.6% to 75.5%, 135 answers |
| Reception and admin team | 70.9%likely range 50.1% to 85.5%, 103 answers | 95.8%likely range 92.4% to 97.7%, 137 answers |
| Having a preferred professional | 23.8%likely range 11.2% to 43.6%, 111 answers | 35.4%likely range 29.6% to 41.6%, 145 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 40.8%likely range 31.6% to 50.7%, 60 answers |
| Knowing the next step | 81.5%likely range 60.8% to 92.6%, 99 answers | 92.0%likely range 87.8% to 94.9%, 139 answers |
| Contacting the practice | 48.2%likely range 29.8% to 67.1%, 109 answers | 84.6%likely range 79.5% to 88.6%, 143 answers |
| Wait for an appointment | 67.2%likely range 44.0% to 84.2%, 82 answers | 83.3%likely range 77.8% to 87.7%, 128 answers |
| Being listened to | 74.7%likely range 54.0% to 88.1%, 103 answers | 94.4%likely range 90.7% to 96.7%, 141 answers |
| Care and concern | 78.4%likely range 57.9% to 90.5%, 103 answers | 94.9%likely range 91.3% to 97.1%, 139 answers |
| Confidence and trust | 88.5%likely range 69.1% to 96.4%, 101 answers | 97.0%likely range 94.0% to 98.5%, 142 answers |
| Involvement in decisions | 87.0%likely range 66.3% to 95.8%, 93 answers | 97.0%likely range 93.8% to 98.5%, 133 answers |
| Needs met | 91.6%likely range 73.3% to 97.8%, 103 answers | 97.8%likely range 95.1% to 99.1%, 142 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 95.7%likely range 90.4% to 98.2%, 117 patients | 97.9%likely range 89.1% to 99.6%, 48 patients |
| Children at 18 months | 90.6%likely range 85.1% to 94.2%, 160 patients | 89.8%likely range 79.5% to 95.3%, 59 patients |
| Children at 5 years | 90.9%likely range 85.7% to 94.3%, 175 patients | 87.1%likely range 77.3% to 93.1%, 70 patients |
| Women aged 25 to 49 | 72.3%likely range 70.6% to 73.9%, 2,839 patients | 70.7%likely range 68.1% to 73.2%, 1,198 patients |
| Women aged 50 to 64 | 73.7%likely range 71.7% to 75.7%, 1,830 patients | 74.3%likely range 71.3% to 77.1%, 865 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 19,526August 2026 | 8,786August 2026 |
| Primary care network | Park and Orchard PCN | Park and Orchard PCN |
| Phone | 01403 330266 | 01403 253966 |
| Friends and Family Test (its own feedback) | 81.5% good or very good443 answers, June 2026 | 88.9% good or very good36 answers, June 2026 |
| Appointments (one month) | 11,439 in August 2026Same day 63.6%; face to face 39.2% | 4,824 in August 2026Same day 56.6%; face to face 46.4% |
| Antibiotic items per STAR-PU (one year) | 0.69England 0.74, April 2025 to March 2026 | 0.76England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 8.0 qualified permanent9.7 including trainees and locums2,436 patients per permanent GP | 3.1 qualified permanent3.1 including trainees and locums2,854 patients per permanent GP |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.