Sutton · Compare
Park Road Medical Centre vs Manor Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Park Road Medical Centre’s Practice Grade is clearly higher than Manor Practice’s: its likely range lies wholly above.
Side by side
| Measure | Park Road Medical CentreSM6 8AW | Manor PracticeSM6 0DE |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 90.9likely range 88.4 to 92.8121 survey answersClearly higher | 63.0likely range 52.9 to 72.5101 survey answers |
| Label (against the England average) | Clearly above the England average | No label |
| Patients who describe the practice as good | 90.3%likely range 87.4% to 92.7%, 121 answersClearly higher | 55.5%likely range 41.1% to 68.9%, 101 answers |
| Access (mean of the two below) | 92.0%likely range 87.2% to 94.9%Clearly higher | 80.5%likely range 76.5% to 84.0% |
| Appointments within two weeks of booking | 99.2%likely range 94.1% to 99.9%, 1,254 appointments | 98.0%likely range 95.4% to 99.1%, 3,998 appointments |
| Calls answered by the practice | 84.8%likely range 76.5% to 90.5%, 2,103 callsClearly higher | 63.0%likely range 55.4% to 69.9%, 3,484 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 81.6%likely range 77.8% to 84.8%, 117 answers | 29.0%likely range 17.8% to 43.5%, 100 answers |
| Reception and admin team | 90.8%likely range 87.9% to 93.1%, 119 answers | 66.5%likely range 51.9% to 78.5%, 100 answers |
| Having a preferred professional | 40.8%likely range 36.5% to 45.2%, 119 answers | 21.6%likely range 12.1% to 35.4%, 102 answers |
| Seeing your preferred professional | 73.5%likely range 67.4% to 78.8%, 58 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 93.0%likely range 90.3% to 94.9%, 119 answers | 64.9%likely range 49.9% to 77.4%, 95 answers |
| Contacting the practice | 92.3%likely range 89.5% to 94.3%, 120 answers | 54.8%likely range 40.6% to 68.2%, 103 answers |
| Wait for an appointment | 94.0%likely range 91.4% to 95.8%, 112 answers | 51.8%likely range 36.5% to 66.7%, 86 answers |
| Being listened to | 96.4%likely range 94.3% to 97.7%, 119 answers | 79.7%likely range 65.6% to 89.0%, 97 answers |
| Care and concern | 93.5%likely range 90.9% to 95.4%, 119 answers | 73.1%likely range 58.5% to 83.9%, 98 answers |
| Confidence and trust | 94.7%likely range 92.3% to 96.4%, 119 answers | 74.8%likely range 60.1% to 85.4%, 95 answers |
| Involvement in decisions | 94.7%likely range 92.2% to 96.4%, 114 answers | 83.1%likely range 68.8% to 91.6%, 90 answers |
| Needs met | 93.1%likely range 90.4% to 95.0%, 117 answers | 69.9%likely range 55.1% to 81.4%, 97 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 82.0%likely range 69.2% to 90.2%, 50 patients | 79.8%likely range 70.8% to 86.5%, 99 patients |
| Children at 18 months | 86.8%likely range 72.7% to 94.2%, 38 patients | 72.5%likely range 63.9% to 79.7%, 120 patients |
| Children at 5 years | 70.8%likely range 56.8% to 81.8%, 48 patients | 77.2%likely range 68.7% to 83.9%, 114 patients |
| Women aged 25 to 49 | 66.1%likely range 63.1% to 69.0%, 992 patients | 61.3%likely range 59.2% to 63.3%, 2,221 patients |
| Women aged 50 to 64 | 82.0%likely range 77.9% to 85.4%, 399 patients | 73.7%likely range 71.0% to 76.2%, 1,080 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,979August 2026 | 11,654August 2026 |
| Primary care network | Wallington PCN | Wallington PCN |
| Phone | 020 86474485 | 020 86471818 |
| Friends and Family Test (its own feedback) | No results for June 2026 | 100.0% good or very good10 answers, June 2026 |
| Appointments (one month) | 1,813 in August 2026Same day 44.8%; face to face 67.2% | 4,598 in August 2026Same day 60.3%; face to face 41.9% |
| Antibiotic items per STAR-PU (one year) | 0.81England 0.74, April 2025 to March 2026 | 0.81England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.1 qualified permanent1.4 including trainees and locums4,668 patients per permanent GP | 4.8 qualified permanent5.3 including trainees and locums2,415 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.