Surrey Heath · Compare
Park Road Group Practice vs Upper Gordon Road Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Park Road Group Practice and Upper Gordon Road Surgery cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Park Road Group PracticeGU15 2NN | Upper Gordon Road SurgeryGU15 2HJ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 78.4likely range 63.5 to 87.0106 survey answers | 69.6likely range 58.6 to 78.896 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 78.7%likely range 57.5% to 91.0%, 106 answers | 65.2%likely range 49.5% to 78.2%, 96 answers |
| Access (mean of the two below) | 77.5%likely range 74.8% to 79.9% | 79.8%likely range 75.6% to 83.2% |
| Appointments within two weeks of booking | 83.0%likely range 80.0% to 85.6%, 10,546 appointments | 88.2%likely range 84.0% to 91.4%, 4,502 appointments |
| Calls answered by the practice | 71.9%likely range 67.4% to 76.0%, 8,800 calls | 71.3%likely range 64.2% to 77.4%, 3,683 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 56.0%likely range 34.5% to 75.4%, 96 answers | 40.9%likely range 26.6% to 56.9%, 91 answers |
| Reception and admin team | 85.6%likely range 64.6% to 95.1%, 101 answers | 79.2%likely range 63.9% to 89.1%, 94 answers |
| Having a preferred professional | 23.0%likely range 10.0% to 44.4%, 105 answers | 18.4%likely range 9.3% to 33.2%, 96 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | Not shown: fewer than 30 answers |
| Knowing the next step | 88.9%likely range 68.6% to 96.7%, 102 answers | 80.8%likely range 65.3% to 90.4%, 89 answers |
| Contacting the practice | 74.5%likely range 52.9% to 88.4%, 104 answers | 67.3%likely range 51.5% to 79.9%, 95 answers |
| Wait for an appointment | 72.3%likely range 48.7% to 87.8%, 88 answers | 61.2%likely range 44.6% to 75.5%, 86 answers |
| Being listened to | 89.1%likely range 68.8% to 96.8%, 102 answers | 77.5%likely range 62.0% to 87.9%, 93 answers |
| Care and concern | 91.9%likely range 71.8% to 98.1%, 98 answers | 76.4%likely range 60.7% to 87.1%, 92 answers |
| Confidence and trust | 94.4%likely range 75.7% to 98.9%, 102 answers | 85.4%likely range 70.8% to 93.4%, 92 answers |
| Involvement in decisions | 94.2%likely range 73.9% to 98.9%, 92 answers | 81.9%likely range 66.7% to 91.1%, 91 answers |
| Needs met | 93.4%likely range 74.3% to 98.6%, 102 answers | 82.0%likely range 66.9% to 91.1%, 93 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 95.9%likely range 92.3% to 97.8%, 218 patients | 83.8%likely range 73.8% to 90.5%, 74 patients |
| Children at 18 months | 91.0%likely range 86.2% to 94.2%, 199 patients | 90.5%likely range 81.7% to 95.3%, 74 patients |
| Children at 5 years | 94.3%likely range 90.2% to 96.7%, 209 patients | 83.0%likely range 73.8% to 89.4%, 88 patients |
| Women aged 25 to 49 | 70.5%likely range 69.0% to 72.0%, 3,705 patients | 64.0%likely range 61.7% to 66.3%, 1,727 patients |
| Women aged 50 to 64 | 79.4%likely range 77.6% to 81.1%, 1,986 patients | 75.5%likely range 72.9% to 78.0%, 1,071 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 22,493August 2026 | 10,600August 2026 |
| Primary care network | Surrey Heath PCN | Surrey Heath PCN |
| Phone | 01276 670056 | 01276 459040 |
| Friends and Family Test (its own feedback) | 91.4% good or very good58 answers, June 2026 | 96.2% good or very good317 answers, June 2026 |
| Appointments (one month) | 11,021 in August 2026Same day 52.7%; face to face 45.0% | 6,185 in August 2026Same day 50.1%; face to face 45.2% |
| Antibiotic items per STAR-PU (one year) | 0.54England 0.74, April 2025 to March 2026 | 0.60England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 11.5 qualified permanent16.1 including trainees and locums1,949 patients per permanent GP | 5.3 qualified permanent6.8 including trainees and locums1,999 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | – |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.