Surrey Heath · Compare
Park House Surgery vs Lightwater Surgery
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Lightwater Surgery’s Practice Grade is clearly higher than Park House Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Park House SurgeryGU19 5AQ | Lightwater SurgeryGU18 5SQ |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 76.6likely range 72.3 to 80.1105 survey answers | 93.7likely range 86.0 to 96.2108 survey answersClearly higher |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 83.0%likely range 77.3% to 87.5%, 105 answers | 95.2%likely range 84.3% to 98.7%, 108 answers |
| Access (mean of the two below) | 61.5%likely range 56.2% to 66.2% | 90.0%likely range 87.2% to 92.1%Clearly higher |
| Appointments within two weeks of booking | 92.8%likely range 85.3% to 96.6%, 1,320 appointments | 97.5%likely range 94.2% to 98.9%, 2,947 appointments |
| Calls answered by the practice | 30.0%likely range 22.6% to 38.6%, 2,564 calls | 82.5%likely range 77.9% to 86.3%, 6,529 callsClearly higher |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 49.2%likely range 42.3% to 56.1%, 100 answers | 86.6%likely range 73.1% to 93.9%, 106 answers |
| Reception and admin team | 84.1%likely range 78.4% to 88.5%, 102 answers | 98.2%likely range 88.5% to 99.7%, 106 answers |
| Having a preferred professional | 23.4%likely range 18.1% to 29.5%, 105 answers | 32.9%likely range 20.7% to 47.9%, 108 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 41.1%likely range 20.3% to 65.7%, 38 answers |
| Knowing the next step | 82.8%likely range 76.9% to 87.5%, 98 answers | 94.0%likely range 82.5% to 98.1%, 106 answers |
| Contacting the practice | 65.6%likely range 58.8% to 71.9%, 100 answers | 91.9%likely range 79.8% to 97.0%, 108 answers |
| Wait for an appointment | 70.0%likely range 63.0% to 76.1%, 93 answers | 95.3%likely range 84.3% to 98.7%, 107 answers |
| Being listened to | 87.6%likely range 82.3% to 91.5%, 99 answers | 91.6%likely range 79.4% to 96.9%, 108 answers |
| Care and concern | 84.1%likely range 78.3% to 88.5%, 100 answers | 93.1%likely range 81.3% to 97.7%, 107 answers |
| Confidence and trust | 96.3%likely range 92.5% to 98.2%, 95 answers | 98.6%likely range 89.3% to 99.8%, 108 answers |
| Involvement in decisions | 95.2%likely range 91.0% to 97.5%, 91 answers | 97.1%likely range 86.5% to 99.4%, 103 answers |
| Needs met | 89.5%likely range 84.4% to 93.0%, 99 answers | 94.9%likely range 83.6% to 98.5%, 106 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 85.7%likely range 74.3% to 92.6%, 56 patients | 92.2%likely range 86.6% to 95.6%, 141 patients |
| Children at 18 months | 91.7%likely range 81.9% to 96.4%, 60 patients | 88.1%likely range 81.6% to 92.6%, 135 patients |
| Children at 5 years | 92.6%likely range 84.8% to 96.6%, 81 patients | 89.9%likely range 83.8% to 93.9%, 139 patients |
| Women aged 25 to 49 | 77.3%likely range 74.7% to 79.8%, 1,027 patients | 75.5%likely range 73.8% to 77.2%, 2,399 patients |
| Women aged 50 to 64 | 80.4%likely range 77.1% to 83.4%, 593 patients | 81.4%likely range 79.5% to 83.2%, 1,663 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 6,262August 2026 | 15,777August 2026 |
| Primary care network | Surrey Heath PCN | Surrey Heath PCN |
| Phone | 01276 476333 | 01276 538600 |
| Friends and Family Test (its own feedback) | 87.9% good or very good149 answers, June 2026 | 97.0% good or very good796 answers, June 2026 |
| Appointments (one month) | 2,432 in August 2026Same day 38.2%; face to face 59.9% | 5,309 in August 2026Same day 44.3%; face to face 93.0% |
| Antibiotic items per STAR-PU (one year) | 0.56England 0.74, April 2025 to March 2026 | 0.54England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.5 qualified permanent3.5 including trainees and locums2,518 patients per permanent GP | 8.3 qualified permanent10.6 including trainees and locums1,892 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.