Hammersmith and Fulham · Compare
Palace Surgery vs Fulham Cross Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Palace Surgery and Fulham Cross Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Palace SurgerySW6 6JD | Fulham Cross Medical CentreSW6 7PP |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 81.1likely range 76.3 to 84.6109 survey answers | 77.9likely range 73.5 to 80.7122 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 77.8%likely range 71.9% to 82.7%, 109 answers | 73.1%likely range 68.8% to 77.0%, 122 answers |
| Access (mean of the two below) | 88.6%likely range 80.3% to 90.2% | 88.9%likely range 78.1% to 90.3% |
| Appointments within two weeks of booking | 98.1%likely range 89.8% to 99.7%, 782 appointments | 98.4%likely range 87.6% to 99.8%, 550 appointments |
| Calls answered by the practice | Not in the grade: no phone data | Not in the grade: no phone data |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 81.8%likely range 76.1% to 86.4%, 103 answers | 79.4%likely range 75.2% to 83.1%, 111 answers |
| Reception and admin team | 91.9%likely range 87.5% to 94.8%, 107 answers | 86.8%likely range 83.2% to 89.6%, 116 answers |
| Having a preferred professional | 40.7%likely range 34.6% to 47.1%, 113 answers | 25.5%likely range 21.7% to 29.8%, 120 answers |
| Seeing your preferred professional | 53.1%likely range 42.0% to 63.8%, 39 answers | 61.0%likely range 53.0% to 68.5%, 42 answers |
| Knowing the next step | 84.5%likely range 79.2% to 88.6%, 110 answers | 88.5%likely range 84.9% to 91.3%, 105 answers |
| Contacting the practice | 83.6%likely range 78.3% to 87.9%, 111 answers | 76.1%likely range 71.8% to 79.9%, 114 answers |
| Wait for an appointment | 77.9%likely range 71.7% to 83.1%, 97 answers | 70.7%likely range 65.8% to 75.1%, 99 answers |
| Being listened to | 83.0%likely range 77.5% to 87.4%, 107 answers | 87.9%likely range 84.4% to 90.8%, 110 answers |
| Care and concern | 81.2%likely range 75.5% to 85.8%, 106 answers | 92.1%likely range 89.1% to 94.4%, 109 answers |
| Confidence and trust | 88.5%likely range 83.7% to 92.1%, 108 answers | 97.1%likely range 94.9% to 98.3%, 111 answers |
| Involvement in decisions | 84.1%likely range 78.4% to 88.5%, 98 answers | 93.0%likely range 90.0% to 95.2%, 105 answers |
| Needs met | 89.5%likely range 84.8% to 92.9%, 108 answers | 89.5%likely range 86.1% to 92.1%, 110 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 78.3%likely range 64.4% to 87.7%, 46 patients | 74.1%likely range 55.3% to 86.8%, 27 patients |
| Children at 18 months | 82.9%likely range 68.7% to 91.5%, 41 patients | 75.0%likely range 57.9% to 86.7%, 32 patients |
| Children at 5 years | 78.4%likely range 62.8% to 88.6%, 37 patients | 46.4%likely range 29.5% to 64.2%, 28 patients |
| Women aged 25 to 49 | 46.8%likely range 44.2% to 49.5%, 1,392 patients | 47.1%likely range 44.5% to 49.8%, 1,348 patients |
| Women aged 50 to 64 | 63.5%likely range 58.9% to 68.0%, 425 patients | 49.7%likely range 42.7% to 56.8%, 189 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,258August 2026 | 4,089August 2026 |
| Primary care network | South Fulham PCN | South Fulham PCN |
| Phone | 020 77366305 | 020 73851964 |
| Friends and Family Test (its own feedback) | 83.3% good or very good60 answers, June 2026 | No results for June 2026 |
| Appointments (one month) | 1,801 in August 2026Same day 37.8%; face to face 94.1% | 1,773 in August 2026Same day 37.7%; face to face 80.0% |
| Antibiotic items per STAR-PU (one year) | 0.54England 0.74, April 2025 to March 2026 | 0.39England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 1.9 qualified permanent1.9 including trainees and locums2,701 patients per permanent GP | 0.3 qualified permanent0.3 including trainees and locums |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.