Dorset · Compare
Orchid House Surgery vs Penny's Hill Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Orchid House Surgery and Penny's Hill Practice cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Orchid House SurgeryBH22 9HB | Penny's Hill PracticeBH22 9HB |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 88.2likely range 84.2 to 91.0115 survey answers | 82.5likely range 78.5 to 85.2117 survey answers |
| Label (against the England average) | Clearly above the England average | Clearly above the England average |
| Patients who describe the practice as good | 89.9%likely range 84.4% to 93.6%, 115 answers | 90.7%likely range 85.5% to 94.1%, 117 answers |
| Access (mean of the two below) | 84.2%likely range 80.7% to 87.0%Clearly higher | 63.1%likely range 57.8% to 67.7% |
| Appointments within two weeks of booking | 93.9%likely range 90.2% to 96.2%, 3,892 appointmentsClearly higher | 76.9%likely range 68.1% to 83.8%, 1,666 appointments |
| Calls answered by the practice | 74.3%likely range 68.4% to 79.5%, 4,851 callsClearly higher | 49.2%likely range 43.2% to 55.2%, 5,535 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 79.2%likely range 72.4% to 84.7%, 113 answers | 73.7%likely range 66.6% to 79.9%, 109 answers |
| Reception and admin team | 93.3%likely range 88.3% to 96.2%, 111 answers | 90.1%likely range 84.7% to 93.7%, 115 answers |
| Having a preferred professional | 36.9%likely range 29.9% to 44.4%, 114 answers | 63.8%likely range 56.4% to 70.5%, 115 answers |
| Seeing your preferred professional | 36.6%likely range 25.4% to 49.4%, 42 answers | 80.1%likely range 71.5% to 86.6%, 70 answers |
| Knowing the next step | 89.3%likely range 83.6% to 93.2%, 112 answers | 88.8%likely range 83.2% to 92.6%, 114 answers |
| Contacting the practice | 80.8%likely range 74.2% to 86.0%, 115 answers | 87.6%likely range 81.9% to 91.7%, 116 answers |
| Wait for an appointment | 83.8%likely range 77.1% to 88.9%, 102 answers | 81.2%likely range 74.5% to 86.4%, 108 answers |
| Being listened to | 91.6%likely range 86.3% to 95.0%, 112 answers | 92.2%likely range 87.3% to 95.3%, 115 answers |
| Care and concern | 87.6%likely range 81.7% to 91.8%, 113 answers | 89.8%likely range 84.4% to 93.4%, 115 answers |
| Confidence and trust | 92.2%likely range 87.1% to 95.4%, 112 answers | 94.3%likely range 89.8% to 96.9%, 114 answers |
| Involvement in decisions | 96.3%likely range 92.1% to 98.3%, 107 answers | 91.1%likely range 85.8% to 94.6%, 109 answers |
| Needs met | 94.5%likely range 89.8% to 97.1%, 111 answers | 92.5%likely range 87.5% to 95.6%, 112 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 96.2%likely range 81.1% to 99.3%, 26 patients | 90.2%likely range 77.5% to 96.1%, 41 patients |
| Children at 18 months | 92.7%likely range 80.6% to 97.5%, 41 patients | 92.6%likely range 76.6% to 97.9%, 27 patients |
| Children at 5 years | 97.6%likely range 87.4% to 99.6%, 41 patients | 90.5%likely range 77.9% to 96.2%, 42 patients |
| Women aged 25 to 49 | 80.0%likely range 77.2% to 82.4%, 903 patients | 77.4%likely range 74.2% to 80.4%, 687 patients |
| Women aged 50 to 64 | 80.2%likely range 77.4% to 82.9%, 805 patients | 77.0%likely range 73.6% to 80.1%, 648 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 8,635August 2026 | 7,398August 2026 |
| Primary care network | Wimborne & Ferndown PCN | Wimborne & Ferndown PCN |
| Phone | 01202 897000 | 01202 897200 |
| Friends and Family Test (its own feedback) | 98.1% good or very good210 answers, June 2026 | 94.1% good or very good238 answers, June 2026 |
| Appointments (one month) | 6,040 in August 2026Same day 46.8%; face to face 64.4% | 3,643 in August 2026Same day 21.4%; face to face 78.7% |
| Antibiotic items per STAR-PU (one year) | 0.77England 0.74, April 2025 to March 2026 | 0.84England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.6 qualified permanent4.7 including trainees and locums2,381 patients per permanent GP | 4.6 qualified permanent5.4 including trainees and locums1,622 patients per permanent GP |
| CQC rating (a separate source) | Good | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.