West Suffolk · Compare
Orchard House Surgery vs The Rookery Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Orchard House Surgery and The Rookery Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Orchard House SurgeryCB8 8NU | The Rookery Medical CentreCB8 8NW |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.7likely range 72.0 to 86.2101 survey answers | 89.8likely range 82.2 to 92.9114 survey answers |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 83.4%likely range 71.1% to 91.1%, 101 answers | 93.7%likely range 82.8% to 97.9%, 114 answers |
| Access (mean of the two below) | 74.3%likely range 69.9% to 78.0% | 80.7%likely range 77.6% to 83.3% |
| Appointments within two weeks of booking | 87.8%likely range 81.8% to 92.1%, 2,392 appointments | 94.0%likely range 90.3% to 96.3%, 3,878 appointments |
| Calls answered by the practice | 60.7%likely range 54.2% to 66.7%, 4,827 calls | 67.3%likely range 62.3% to 72.0%, 7,379 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 67.5%likely range 53.8% to 78.8%, 97 answers | 85.4%likely range 71.9% to 93.1%, 106 answers |
| Reception and admin team | 87.7%likely range 75.9% to 94.2%, 97 answers | 94.6%likely range 83.8% to 98.3%, 112 answers |
| Having a preferred professional | 20.0%likely range 11.4% to 32.6%, 102 answers | 42.1%likely range 29.0% to 56.4%, 115 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 58.5%likely range 35.7% to 78.2%, 44 answers |
| Knowing the next step | 90.5%likely range 79.1% to 96.0%, 95 answers | 97.5%likely range 87.7% to 99.5%, 108 answers |
| Contacting the practice | 72.9%likely range 59.3% to 83.2%, 97 answers | 93.3%likely range 81.9% to 97.7%, 110 answers |
| Wait for an appointment | 76.6%likely range 62.3% to 86.6%, 86 answers | 89.9%likely range 76.8% to 96.0%, 101 answers |
| Being listened to | 87.6%likely range 75.8% to 94.1%, 97 answers | 93.2%likely range 81.6% to 97.7%, 108 answers |
| Care and concern | 87.4%likely range 75.5% to 94.0%, 97 answers | 92.3%likely range 80.4% to 97.2%, 107 answers |
| Confidence and trust | 93.6%likely range 83.1% to 97.7%, 95 answers | 95.3%likely range 84.5% to 98.7%, 108 answers |
| Involvement in decisions | 91.9%likely range 80.4% to 96.9%, 89 answers | 95.7%likely range 84.9% to 98.9%, 105 answers |
| Needs met | 88.2%likely range 76.4% to 94.5%, 97 answers | 96.9%likely range 86.8% to 99.3%, 108 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 93.5%likely range 87.2% to 96.8%, 108 patients | 95.4%likely range 88.8% to 98.2%, 87 patients |
| Children at 18 months | 88.8%likely range 81.4% to 93.5%, 107 patients | 91.1%likely range 83.9% to 95.2%, 101 patients |
| Children at 5 years | 85.3%likely range 77.1% to 90.9%, 102 patients | 82.8%likely range 74.9% to 88.6%, 116 patients |
| Women aged 25 to 49 | 73.3%likely range 71.4% to 75.2%, 2,090 patients | 73.9%likely range 72.0% to 75.7%, 2,233 patients |
| Women aged 50 to 64 | 74.0%likely range 71.3% to 76.6%, 1,086 patients | 78.7%likely range 76.2% to 81.0%, 1,104 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 11,565August 2026 | 13,521August 2026 |
| Primary care network | Forest Heath PCN | Forest Heath PCN |
| Phone | 01638 666887 | 01638 665711 |
| Friends and Family Test (its own feedback) | 1 answers in June 2026; shares not published below 5 | 95.3% good or very good172 answers, June 2026 |
| Appointments (one month) | 3,624 in August 2026Same day 34.5%; face to face 89.2% | 5,655 in August 2026Same day 57.7%; face to face 47.5% |
| Antibiotic items per STAR-PU (one year) | 0.89England 0.74, April 2025 to March 2026 | 0.95England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 6.5 qualified permanent8.8 including trainees and locums1,773 patients per permanent GP | 9.4 qualified permanent12.8 including trainees and locums1,445 patients per permanent GP |
| CQC rating (a separate source) | Outstanding | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.