Gateshead · Compare
Oldwell Surgery vs Hollyhurst Medical Centre
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Oldwell Surgery and Hollyhurst Medical Centre cannot be told apart on the Practice Grade. The likely ranges overlap, so the data does not show that one is ahead of the other, whatever the two numbers are.
Side by side
| Measure | Oldwell SurgeryNE21 4RD | Hollyhurst Medical CentreNE21 4RD |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 80.8likely range 76.8 to 84.1106 survey answers | 77.9likely range 72.9 to 82.095 survey answers |
| Label (against the England average) | Clearly above the England average | Cannot be told apart from the England average |
| Patients who describe the practice as good | 84.3%likely range 79.0% to 88.5%, 106 answers | 80.2%likely range 73.3% to 85.7%, 95 answers |
| Access (mean of the two below) | 72.6%likely range 66.9% to 77.3% | 72.5%likely range 67.2% to 77.1% |
| Appointments within two weeks of booking | 82.3%likely range 73.4% to 88.7%, 1,433 appointments | 69.7%likely range 61.4% to 77.0%, 1,996 appointments |
| Calls answered by the practice | 62.8%likely range 55.6% to 69.5%, 3,793 calls | 75.3%likely range 68.7% to 80.8%, 4,065 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 59.3%likely range 52.7% to 65.6%, 102 answers | 81.1%likely range 74.2% to 86.5%, 93 answers |
| Reception and admin team | 90.5%likely range 85.9% to 93.7%, 103 answers | 90.1%likely range 84.4% to 93.9%, 93 answers |
| Having a preferred professional | 30.2%likely range 24.6% to 36.6%, 103 answers | 50.3%likely range 42.6% to 58.0%, 95 answers |
| Seeing your preferred professional | 53.0%likely range 41.4% to 64.3%, 34 answers | 54.3%likely range 43.5% to 64.6%, 50 answers |
| Knowing the next step | 86.9%likely range 81.8% to 90.8%, 101 answers | 83.8%likely range 77.2% to 88.8%, 92 answers |
| Contacting the practice | 84.5%likely range 79.1% to 88.7%, 103 answers | 79.2%likely range 72.3% to 84.8%, 95 answers |
| Wait for an appointment | 74.3%likely range 68.0% to 79.8%, 98 answers | 77.0%likely range 69.3% to 83.2%, 83 answers |
| Being listened to | 92.0%likely range 87.7% to 94.9%, 103 answers | 84.2%likely range 77.7% to 89.1%, 93 answers |
| Care and concern | 92.2%likely range 87.9% to 95.0%, 104 answers | 83.4%likely range 76.7% to 88.5%, 92 answers |
| Confidence and trust | 95.5%likely range 91.9% to 97.6%, 102 answers | 92.6%likely range 87.3% to 95.7%, 93 answers |
| Involvement in decisions | 87.0%likely range 81.8% to 90.8%, 102 answers | 86.7%likely range 80.3% to 91.3%, 89 answers |
| Needs met | 92.8%likely range 88.7% to 95.5%, 104 answers | 85.6%likely range 79.2% to 90.3%, 92 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 97.6%likely range 87.4% to 99.6%, 41 patients | 80.6%likely range 65.0% to 90.2%, 36 patients |
| Children at 18 months | 88.2%likely range 73.4% to 95.3%, 34 patients | 74.5%likely range 60.5% to 84.7%, 47 patients |
| Children at 5 years | 94.3%likely range 81.4% to 98.4%, 35 patients | 88.4%likely range 75.5% to 94.9%, 43 patients |
| Women aged 25 to 49 | 65.8%likely range 62.1% to 69.2%, 695 patients | 72.7%likely range 69.4% to 75.8%, 755 patients |
| Women aged 50 to 64 | 69.7%likely range 65.3% to 73.7%, 458 patients | 76.4%likely range 72.4% to 80.0%, 483 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 4,650August 2026 | 5,212August 2026 |
| Primary care network | Gateshead Outer West PCN | Gateshead Outer West PCN |
| Phone | 0191 5002023 | 0191 4990966 |
| Friends and Family Test (its own feedback) | 100.0% good or very good50 answers, June 2026 | 98.0% good or very good50 answers, June 2026 |
| Appointments (one month) | 1,629 in August 2026Same day 47.4%; face to face 74.3% | 2,171 in August 2026Same day 23.8%; face to face 74.2% |
| Antibiotic items per STAR-PU (one year) | 0.89England 0.74, April 2025 to March 2026 | 0.84England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 3.3 qualified permanent4.0 including trainees and locums1,395 patients per permanent GP | 1.8 qualified permanent2.5 including trainees and locums2,952 patients per permanent GP |
| CQC rating (a separate source) | Good | Not Rated |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.