Tunbridge Wells · Compare
Old School Surgery vs Orchard End
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Orchard End’s Practice Grade is clearly higher than Old School Surgery’s: its likely range lies wholly above.
Side by side
| Measure | Old School SurgeryTN17 3JB | Orchard EndTN17 3AY |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 70.8likely range 65.2 to 75.693 survey answers | 91.5likely range 88.5 to 93.487 survey answersClearly higher |
| Label (against the England average) | No label | Clearly above the England average |
| Patients who describe the practice as good | 69.4%likely range 61.9% to 75.9%, 93 answers | 97.1%likely range 94.3% to 98.5%, 87 answersClearly higher |
| Access (mean of the two below) | 73.8%likely range 67.3% to 79.0% | 78.3%likely range 70.8% to 83.7% |
| Appointments within two weeks of booking | 87.1%likely range 78.0% to 92.7%, 1,221 appointments | 83.6%likely range 72.4% to 90.8%, 937 appointments |
| Calls answered by the practice | 60.4%likely range 51.0% to 69.1%, 2,262 calls | 72.8%likely range 62.9% to 81.0%, 1,882 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 53.8%likely range 45.8% to 61.7%, 83 answers | 83.6%likely range 78.4% to 87.7%, 82 answers |
| Reception and admin team | 78.5%likely range 71.5% to 84.1%, 91 answers | 96.5%likely range 93.5% to 98.2%, 86 answers |
| Having a preferred professional | 22.9%likely range 17.1% to 29.9%, 91 answers | 29.2%likely range 23.9% to 35.0%, 86 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 97.2%likely range 91.7% to 99.1%, 34 answers |
| Knowing the next step | 84.7%likely range 78.2% to 89.5%, 88 answers | 96.6%likely range 93.6% to 98.2%, 84 answers |
| Contacting the practice | 64.9%likely range 57.2% to 71.8%, 90 answers | 92.5%likely range 88.6% to 95.1%, 86 answers |
| Wait for an appointment | 54.5%likely range 46.5% to 62.2%, 85 answers | 82.4%likely range 77.1% to 86.7%, 81 answers |
| Being listened to | 76.9%likely range 69.6% to 83.0%, 85 answers | 94.6%likely range 91.2% to 96.8%, 87 answers |
| Care and concern | 73.6%likely range 66.1% to 80.0%, 85 answers | 93.5%likely range 89.8% to 95.9%, 87 answers |
| Confidence and trust | 87.0%likely range 80.8% to 91.4%, 88 answers | 100.0%likely range 98.5% to 100.0%, 86 answers |
| Involvement in decisions | 84.4%likely range 77.6% to 89.4%, 82 answers | 98.4%likely range 95.9% to 99.4%, 82 answers |
| Needs met | 89.2%likely range 83.4% to 93.1%, 89 answers | 96.7%likely range 93.8% to 98.3%, 87 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 82.1%likely range 67.3% to 91.0%, 39 patients | 93.5%likely range 79.3% to 98.2%, 31 patients |
| Children at 18 months | 97.1%likely range 85.1% to 99.5%, 34 patients | 88.6%likely range 74.0% to 95.5%, 35 patients |
| Children at 5 years | 78.4%likely range 65.4% to 87.5%, 51 patients | 95.3%likely range 84.5% to 98.7%, 43 patients |
| Women aged 25 to 49 | 68.9%likely range 65.3% to 72.2%, 688 patients | 78.4%likely range 74.7% to 81.7%, 527 patients |
| Women aged 50 to 64 | 80.2%likely range 76.6% to 83.3%, 535 patients | 85.4%likely range 81.7% to 88.4%, 424 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 5,704August 2026 | 4,340August 2026 |
| Primary care network | Weald PCN | Weald PCN |
| Phone | 01580 712476 | 01580 713622 |
| Friends and Family Test (its own feedback) | 91.8% good or very good49 answers, June 2026 | 98.0% good or very good50 answers, June 2026 |
| Appointments (one month) | 2,355 in August 2026Same day 33.6%; face to face 69.9% | 1,663 in August 2026Same day 45.9%; face to face 63.9% |
| Antibiotic items per STAR-PU (one year) | 0.94England 0.74, April 2025 to March 2026 | 0.72England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 2.2 qualified permanent2.2 including trainees and locums2,625 patients per permanent GP | 1.8 qualified permanent1.8 including trainees and locums2,466 patients per permanent GP |
| CQC rating (a separate source) | Requires improvement | Good |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.