South Norfolk · Compare
Old Mill and Millgates Medical Practice vs Heathgate Medical Practice
Two GP practices in the same primary care network, a short way apart. Side by side, with the margin of error on every figure.
Can the survey tell them apart?
Heathgate Medical Practice’s Practice Grade is clearly higher than Old Mill and Millgates Medical Practice’s: its likely range lies wholly above.
Side by side
| Measure | Old Mill and Millgates Medical PracticeNR14 7FA | Heathgate Medical PracticeNR14 7JT |
|---|---|---|
| Practice Grade (the 2026 GP Patient Survey and NHS appointment and phone data) | ||
| Practice Grade | 73.7likely range 67.7 to 78.3112 survey answers | 86.1likely range 81.3 to 88.8113 survey answersClearly higher |
| Label (against the England average) | Cannot be told apart from the England average | Clearly above the England average |
| Patients who describe the practice as good | 80.5%likely range 72.3% to 86.7%, 112 answers | 93.3%likely range 86.7% to 96.8%, 113 answers |
| Access (mean of the two below) | 57.6%likely range 51.5% to 63.1% | 69.2%likely range 65.2% to 72.9%Clearly higher |
| Appointments within two weeks of booking | 67.1%likely range 61.0% to 72.6%, 3,793 appointments | 72.1%likely range 66.6% to 77.1%, 4,215 appointments |
| Calls answered by the practice | Not in the grade: no phone data | 66.2%likely range 60.3% to 71.7%, 5,434 calls |
| More survey questions (not part of the grade) | ||
| Getting through on the phone | 72.4%likely range 63.3% to 79.9%, 107 answers | 81.1%likely range 72.2% to 87.5%, 111 answers |
| Reception and admin team | 87.9%likely range 80.7% to 92.7%, 111 answers | 91.1%likely range 83.8% to 95.2%, 111 answers |
| Having a preferred professional | 23.7%likely range 16.8% to 32.2%, 112 answers | 38.5%likely range 29.7% to 48.2%, 114 answers |
| Seeing your preferred professional | Not shown: fewer than 30 answers | 51.2%likely range 36.6% to 65.6%, 48 answers |
| Knowing the next step | 91.2%likely range 84.4% to 95.2%, 108 answers | 94.6%likely range 88.2% to 97.6%, 111 answers |
| Contacting the practice | 79.6%likely range 71.2% to 85.9%, 111 answers | 85.7%likely range 77.5% to 91.2%, 112 answers |
| Wait for an appointment | 81.2%likely range 72.8% to 87.4%, 106 answers | 75.0%likely range 65.3% to 82.7%, 103 answers |
| Being listened to | 90.2%likely range 83.3% to 94.5%, 109 answers | 95.8%likely range 89.8% to 98.3%, 110 answers |
| Care and concern | 94.0%likely range 87.9% to 97.1%, 108 answers | 95.0%likely range 88.7% to 97.9%, 109 answers |
| Confidence and trust | 94.8%likely range 88.8% to 97.7%, 103 answers | 96.6%likely range 91.0% to 98.8%, 109 answers |
| Involvement in decisions | 98.4%likely range 93.7% to 99.6%, 100 answers | 96.6%likely range 90.7% to 98.8%, 106 answers |
| Needs met | 91.9%likely range 85.2% to 95.7%, 106 answers | 96.7%likely range 91.1% to 98.8%, 111 answers |
| Vaccinations and screening (NHS England QOF, not part of the grade) | ||
| Babies at 8 months | 89.8%likely range 79.5% to 95.3%, 59 patients | 95.1%likely range 86.5% to 98.3%, 61 patients |
| Children at 18 months | 91.4%likely range 82.5% to 96.0%, 70 patients | 96.4%likely range 89.9% to 98.8%, 83 patients |
| Children at 5 years | 95.2%likely range 88.4% to 98.1%, 84 patients | 94.6%likely range 88.0% to 97.7%, 93 patients |
| Women aged 25 to 49 | 78.0%likely range 75.6% to 80.3%, 1,224 patients | 75.8%likely range 73.5% to 78.0%, 1,386 patients |
| Women aged 50 to 64 | 80.9%likely range 78.3% to 83.3%, 918 patients | 81.9%likely range 79.5% to 84.1%, 1,079 patients |
| Facts (NHS England, not part of the grade) | ||
| Registered patients | 9,055August 2026 | 10,064August 2026 |
| Primary care network | South Norfolk Hip PCN | South Norfolk Hip PCN |
| Phone | 01508 492929 | 01508 494343 |
| Friends and Family Test (its own feedback) | 99.2% good or very good481 answers, June 2026 | 100.0% good or very good6 answers, June 2026 |
| Appointments (one month) | 4,707 in August 2026Same day 34.0%; face to face 69.9% | 4,409 in August 2026Same day 37.0%; face to face 75.9% |
| Antibiotic items per STAR-PU (one year) | 1.07England 0.74, April 2025 to March 2026 | 0.73England 0.74, April 2025 to March 2026 |
| GPs (full-time equivalent) | 5.5 qualified permanent5.5 including trainees and locums1,653 patients per permanent GP | 6.9 qualified permanent8.8 including trainees and locums1,463 patients per permanent GP |
| CQC rating (a separate source) | Good | Outstanding |
“Clearly higher” appears only when a practice’s likely range lies wholly above every other practice’s here. When the ranges overlap, the survey cannot tell the practices apart and nobody is pointed out. A practice never gets a mark for being lower.
The Practice Grade weighs the survey and access, from NHS appointment and phone data; the other survey questions are from the 2026 GP Patient Survey. The facts are from NHS England, the Care Quality Commission and OHID, are not part of the grade, and are shown as each practice’s own record. NHS England advises against ranking practices on the Friends and Family Test or on appointment figures, and we point nothing out in the facts, vaccination or screening rows.
The full pages
Sources
- 2026 GP Patient Survey: https://www.gp-patient.co.uk/
- Contains information from NHS England, licenced under the current version of the Open Government Licence
- Contains information from the Care Quality Commission, licensed under the Open Government Licence. CQC must be acknowledged as the source of the data; CQC is not responsible for our analysis.
- Contains public sector information licensed under the Open Government Licence v3.0. Antibiotic prescribing: UK Health Security Agency and Office for Health Improvement and Disparities (Fingertips), from NHS Business Services Authority prescribing data.